Heathcotes Reviews

BAD CUSTOMER SERVICE FAULTY PRODUCTS

I had a very bad experience buying a tv and tv cabinet from Heathcotes Te Rapa and the customer service was very bad The person whom I talked to was Adrian and his manager refused to talk to me Anyways here is my situation I bought a TCL 65 tv in the boxing day sales It took them 2 weeks to deliver it to me just from Auckland to Hamilton For picking up I took couple hours off from work borrowed another friend s ute called another friend to come and help me Took us about 2 hours to pick it up unpack it set it up in the house I turn the tv on and it does not have sound I spend an hour to find out what s the problem and it doesn t work again The other day I plug it in and it starts smoking I call Heathcotes to change the tv for me and they say it will take few days to replace it I have been waiting for 2 weeks and nothing has happened and I have been spending time following up about all these things Adrian told me it will take few days and I said do I need to follow up about it And he said No I have been following up 2 times in the meantime Regarding the tv cabinet the paint inside couple of the drawers is obviously peeled and it is obvious that the person who made the table ridiculously repainted it with the low quality paint Why should I spend my valuable time returning a huge 65 tv and cabinet to the Heathcotes store so that they replace it for me And they don t do any reimbursement at all If it is a business ethic then it means I am a master business You need to keep your customers happy instead of only thinking about their money I know now a person will respond to this comment as We apologize and we will pass this comment and blah blah It does not give me back the time and effort that I spent but what I can do is that I never buy anything again from you and will not recommend it to my friends

Faulty Products and bad customer service

I purchased a new sharp microwave flatbed inverter on boxing day 2023 from the Base Terapa Hamilton and after 2 months the microwave went bust with smoke coming from rear section I went into the store on 22Feb23 with the product and they advised it would take 3 to 4 weeks to repair the same and they do not replace the product I contacted Sharp service centre in Auckland and they advised it only takes 1 to 2 days and they send it to their service center Sharp called me back saying they had contacted Heathcotes Terapa and had advised to speed up the process and advised me to leave it with Heathcotes After one month of waiting allmost 31 days with no microwave with kids I had to email Heathcotes back that I was not happy with service and that afternoon the salesman called that it was ready for pickup I am not impressed with level of service provided I will never be purchasing again with Heathcotes Terapa Hamilton Sorry you have lost a customer

Does not support honest reviews on

Does not support honest reviews on products i had a dryer break down that i purchased from them the review was rejected because of my comments on the retailers response time to get it fixed if you buy a product and a warranty is part of it you would also like to know if the warranty you are paying for is going to be up to standard

Faulty product and poor after sales service

I needed to return a faulty unit Urbanista Chicago In-Ear Wireless Bluetooth Sport Headphones Black as the battery only lasted 1 hour of continuous listening compared to the 7 hours play time indicated on the packaging I received a replacement unit a month later which turned out to have the exact same fault I gave up dealing with the after sales team as it s one frustration after the other They don t do refunds and if you bought online they won t provide an online credit the best they ll do is provide a store credit which can only be redeemed at one of their physical store locations which doesn t help if you live outside of the Hamilton region I ve been a loyal customer of Heathcotes for the past 9 years since 2016 but I ll be shopping somewhere else in future after having to deal with the Heathcotes after sales team Buyer beware

Helpful Customer Service for a duplicate present

I bought a Kindle online for my daughter but it turned out her partner had also bought her one I emailed Heathcotes who replied quickly saying goods had already been dispatched Nevertheless they contacted the courier to stop the package being delivered and get it returned to them so I could be refunded keeping me informed at all times

Excellent customer service

I bought a stove double dishdrawer and microwave to replace ones not working any more as well as a cordless vacuum cleaner Jayden gave excellent customer service and the large appliances were delivered and installed the following week as promised Nitesh gave exceptional service as well when he installed the stove and dishdrawer and then took away all the old appliances and packaging Thank you very much Heathcotes Your staff are a real asset to you I hope they are appreciated Christine Wallace

Great service easy and quick delivery

After a disappointing episode with another electrical retailer I decided to try these guys even the I had never heard of them I went online and checked for some wireless headphones I wanted these guys had a great price so I brought them and another pair also for my daughter the communication was excellent and parcel turned up 2 days later really pleased with product and service I m going to buy some more stuff online from them now as Ive had a nitemare with another large retailer who was extremely disappointing on there best day

Stunning service

My 900w Nutribullet motor burnt out after 6 months and I emailed Heathcote s about it Jess sent me an email almost immediately with a prepaid courier label She then sent me a replacement within 24 hours of her receiving the faulty product Brilliant service Thanks so much

I have had the most amazing experience

I have had the most amazing experience I ve ever had with retail with this fantastic business I purchased my item and it was sent the next business day arriving the next day to a rural address I then had a issue with the product so I sent a Facebook message to their business page It was answered within two hours and after a couple of troubleshooting steps organized a courier to pick up the faulty item and resend a new one super fast The return process was faultless with constant communication online ringing me to make sure I was receiving the info and if I needed help with anything A message and email to let me know the new one was on the way and it once again arrived the next day The faulty product wasn t their fault at all but they ensured everything was sorted very swift and they had the most lovely customer service approach I will be going back for any other appliances I need