Heidi

Heidi Reviews

140 Reviews and Ratings


heidi.com

Reviews

3.57

5-star

42.86%

4-star

14.29%

3-star

14.29%

2-star

14.29%

1-star

14.29%

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Reviews are labeled verified when a company automatically invites people to write a review using Trustpilot’s supported invitation methods.

Gurdy

N/A

2 months ago

Exceeded expectations

Exceeded expectations I couldn t find where I wanted to go on the website so I sent an email and a lovely lady called Lucy helped me find exactly what I needed after an initial chat she emailed me back the following day with some really good information I recommend this service to everyone

0

Paul

N/A

2 months ago

First time I ve used Heidi but very

First time I ve used Heidi but very impressed so far Search interface was excellent which helped me to find several good options without too much effort Comparing flight times and prices was also very straightforward - no need to explore options and note down prices as it was all shown on a single page If the holiday goes as well as the purchase I d certainly use Heidi again

0

Lynne

N/A

2 months ago

A great website

A great website and great customer service I really like the way their website enables you to make changes to quotes and gives an uptodate price immediately I ve booked a skiing holiday through Heidi and am very pleased so far with their responses and efficient manner My many queries were answered quickly enabling me to book our holiday They have great reviews as a company and to date I m not disappointed

0

Consumer

N/A

2 months ago

Heidi - head and shoulders above the rest

If you are looking for a ski holiday I highly recommend Heidi I spoke many times with ever changing requirements and questions for Ellie She was responsive and helpful at every point When I had detailed questions about the skiing she also liaised with her colleagues who had been to the resort Head and shoulders above other companies I approached

0

Charlotte

N/A

2 months ago

Positive booking and customer service experience

I searched for a holiday through Heidi and found a good deal I had a few queries with someone named Will helped with on the online chat and was super friendly I booked with ease and was emailed all the details of each section accommodation flight transfer etc The next day I requested to change the holiday to another location and was kindly allowed to do this as it was within 24 hours of the original booking Someone named Tyler helped with all of these and again answered further queries I had and was very kind and helpful I haven t been on the trip yet but the whole booking and customer service experience has been brilliant so far Thanks Will and Tyler

0

M Bannister

N/A

2 months ago

Amazing Service from Ellie S

I have just booked a fairly sizable group holiday through Heidi The business site has a comprehensive catalogue of resorts and accommodation types However what stands out is the customer service I was blessed with the assistance of Ellie S who was simply amazing She took the time to understand our needs and then reduced an unimaginable number of resort accommodation considerations down into a handful of perfect options for us to select from This made the whole process so much easier and enjoyable She was on hand to answer any queries and the price was spot on She was super attentive I would encourage anyone to use Heidi and if you re lucky enough to have Ellie S looking after you then you will get exactly what you want twinned with the most amazing customer service Thanks so much Ellie

0

Ms Wilde

N/A

2 months ago

Really helped find the right holiday

Took time to help me find the right holiday Professional and friendly advisor would definitely use for future ski holiday bookings

0

Louise Wheeler

N/A

2 months ago

Quickly moved from bot to a real person

Quickly moved from bot to a real person who was knowledgeable and able to satisfy my requirements by carefully listening and quickly providing options Thanks Lucy

0

customer

N/A

2 months ago

Good booking experience

Was able to book easily and add on the extras to suit us in the package all for a reasonable price Confirmation of booking and documents received by email straight afterwards This was followed up to request our level of skiing to book us on the correct ski lessons

0

customer

N/A

2 months ago

Very responsive

Very responsive friendly staff and we found a great skiing holiday Helpful that you can add lots of extras like ski passes at the start Only drawback was that there was no option to reserve so we lost our first choice

0

About Heidi

Ski Holidays 2023/2024 - Heidi - Let's Go

Ski where you want, when you want, for as long as you want, from an unbeatable choice of resorts. Heidi - the most flexible ski holidays, made easy.

United States

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