Heliotemil Reviews

very nice

very nice products and fast shipping

Amazing boots

Amazing boots Shipped in 2 days

very nice team and always ready to help

very nice team and always ready to help

accurate delivery date even faster

accurate delivery date even faster safe condition

Impressed

Extremely speedy delivery and amazing product

clothes are dirty and I want to return

clothes are dirty and I want to return them

Extremely Dissatisfied with Customer Support and Return Process

I am writing to address several issues I have encountered with the customer support and return process for my recent order 17229 I must express my disappointment with the handling of these matters as they have significantly impacted my satisfaction with your company s services Firstly I have attempted to contact your customer support team on multiple occasions regarding my concerns but unfortunately I have not received any response Despite reaching out over several months my inquiries have gone unanswered which is concerning and unacceptable Additionally I encountered difficulties with the return shipment process leading to further frustration The mishandling of the return resulted in a more complex and inconvenient process than anticipated Furthermore the incurred shipping fees of 50 euros were unexpected and unreasonable especially considering the circumstances surrounding the return Moreover I find it concerning that your company was unable to provide a simple invoice for my order promptly Timely documentation is a basic expectation for any reputable company and the lack of this reflects poorly on your professionalism and competence As a result of these issues I am unable to recommend your services to others The lack of accountability poor communication and disregard for customer satisfaction are significant shortcomings that cannot be overlooked I request immediate resolution to these matters including reimbursement for the unnecessary shipping fees and a prompt response to my outstanding inquiries Failure to address these concerns will only reinforce my decision to seek services elsewhere I appreciate your attention to this matter and expect a swift and satisfactory resolution

I didn t get any customer service

I didn t get any customer service despite sending 3 emails