Hellenicbank Reviews

I m both a private and business

I m both a private and business customer at Hellenic Bank They have some of the slowest most confusing and downright stupid service in any bank I have been a customer at Their process to op3n an account is so tedious it feels like I m signing up to become president The amount and type of documents they need especially for business accounts is absolutely ridiculous cyprus really needs better banks

They advertise a loan up to 30 000

They advertise a loan up to 30 000 without any guarantees needed And a chance to pay for 7 years But when you go to the bank to speak with them they tell you that all loans above 15 000 need house mortgage

Terrible

Terrible Customer service is average Many technical issues Avoid

Today

Today I encountered a profoundly frustrating and disappointing experience with Hellenic Bank in Cyprus I needed to make a deposit but to do so via their ATM I had to unlock my card using the Hellenic Bank app Unfortunately the app crashed due to a bug and would not allow me to log in and unlock my card Faced with this technical issue I went into the bank hoping for assistance To my dismay the bank staff refused to accept my cash deposit over the counter citing their policy that cash deposits for amounts less than 500 euros must be done via ATMs This policy is reasonable under normal circumstances but not when their app which is essential for using the ATM is malfunctioning a problem the bank was already aware of When I requested to speak with the manager the response I received was both rude and dismissive The staff gave me angry looks and curtly informed me that the bank manager was not available This lack of professionalism and customer care was extremely aggravating The entire experience left me feeling very angry and dissatisfied The bank staff showed no willingness to help or understand my predicament Instead they displayed a complete lack of empathy and an unwillingness to accommodate a customer facing an issue caused by the bank s own faulty app Hellenic Bank urgently needs to improve its customer service Staff should be trained on how to communicate effectively and courteously with customers and should be willing to assist with their needs without prejudice It s essential for any bank to have a responsive and functional system in place especially when their digital services fail Overall my experience with Hellenic Bank today was deeply disappointing I hope they take immediate steps to address these issues and improve their customer service standards

I would put minus is possible

I would put minus is possible Online banking is not working for hours second day in a row

Absolutely terrible bank

Absolutely terrible bank Rip off charges for sending money via app or online Considering no manpower required why are are helenic charging If you are thinking considering using the helenic credit card abroad on holiday do not The most extortionate fees ever encountered on Any credit card I have ever seen I have had many accounts credit cards in various countries Helenic are truly terrible Disgustingly high charges and hide the exchange rate they are giving Use an alternative such as Revolout etc

worst bank i have ever dealt with

worst bank i have ever dealt with Customer service genuinely do not care and will often just hang up mid call bank charges are extortionate

Useless

Useless