Hellotech Reviews

DO NOT use HelloTech

We hired HelloTech for the purpose of wall-mounting our TVs one in living room and one in my office and for installation of grab bars in our 2 1 2 baths as I am disabled The date of the work was March 28th 2024 The tech s name was Dustin We did not sign a contract but took out a membership with HelloTech On June 24th 2024 the TV and mount in the living room just fell off the wall no studs were used just sheetrock and the wall was damaged and the TV was destroyed On June 27th a second tech from HelloTech Brandon came to inspect thedamages HelloTech then issued a damage claim 1219331 Brandon wanted to do the right thing repair everything but HelloTech HQ would not let him Supposedly the claim was to be paid in 7 to 10 days We were not paid until August 19th 2024 538 96 And this is when the real problemstarted In trying to received the monies from PayPal I mistakenly and quite accidentally REFUNDED to monies back to HelloTech on that very same day Seeing my mistake I immediately sent HelloTech via PayPal a request to resend the monies back to my PayPal account that same day They would not and they wouldn t respond to my inquiries about it Through many emails and phone calls they still have not resent my money back to my PayPal account And that is all I m asking I gave them until close of business today 09 13 2024 to resend the money or I would file a complaint with everyone that I could They ignored me yet again Complaint descriptionBriefly state what you would consider a reasonableresolution from the company Simply resend the 538 96 to my PayPal account that was mistakenly refunded toHelloTech

Billed for cancelled service

I signed up for an appointment to check my wi-fi Then less than 2 hours later I cancelled it because I solved the problem They cancelled the appointment but still billed me 21 39 When I disputed that charge I was told too bad

I called and set up an appointment to SET UP A SIMPLE SECURITY BULB CAMERA

I called and set up an appointment to have a security bulb camera installed 1st appointment was changed and another set up Tech called 45 minutes before the appointment to say he had a very important job to do and would come the next day and call 45 minutes before he showed up I noticed on the appointment confirmation that the charge was total 139 32 - not the 99 00 as advertised on their website Instead they listed at 129 00 - taxes 0 - total 139 32 DOES THAT ADD UP They told me the price is actually 129 00 couldn t explain why it wasn t the 99 00 they advertised it at The 10 32 was for safety and support fees which they tried to tell me was insurance and support In the end they are a BAIT SWITCH company with the intent to push you into a membership otherwise called future SUBSCRIPTION revenues They wanted me to sign up for an annual membership of 149 00 REMOTE plan with 19 95 per month and a 69 95 in home fee That comes out to 459 30 Nothing on their website is clear just like their support department twists things into picking your pocket BEWARE AND STEER CLEAR

They said they would send a technician

They said they would send a technician to fix my computer Then I got a message saying that could go d a tech to help me They are charging me 20 monthly for service they refuse to provide They are fraudulent

wish i knew before I paid for this service

wish i knew before I paid for this service In July i bought a TV From Walmart and included the wall mount installation The TV was delivered but then it went downhill from there I received a text from a tech saying they would be there the next morning at 9am Then i received another text the next day with no explanation that the call was canceled when i called Hello Tech they said that there were no techs available for the install and would not have one anytime soon I ask who was the tech who said he would be there They could not explain I called Walmart to ask for a refund for non service and was told Hello Tech would have to reimburse me The calls went back and forth between the two for weeks I finally got what i thought was a good answer only to find out that Hello tech said it would be 4 to 6 weeks to receive the refund starting from August 1st From the reviews i just read i have little faith in that Walmart needs to dump this company or face possible loss of a lot of good customers I agree with the other customers they are a bunch of Crooks

On June 13th I ordered a TV from

On June 13th I ordered a TV from Walmart my mom and I accidentally added the TV wall mounting and 8 canceled it the same day and I was told that I would receive my money back in 1 to 2 weeks and then I was told that I will receive my money in 4 weeks and I haven t received my money back yet What a bunch of crooks On July 25th I finally got my money back This company is very crooked

Be careful of extra charges

I was charged a monthly fee of 14 99 0n July12th for future helpwhen the tech didn t arrive until July 15th Good job Justin

THEY WILL NOT CANCEL MEMBERSHIP I HAVE TRIED FOR 6 MONTHS

THEY WILL NOT CANCELL MY MEMBERSHIP

Paid to have a TV mounted

Paid to have a TV mounted 3 Days in a row they set an appointment based on my availability and then cancelled the hour prior on the third day the technician had the audacity not only to depart from their house according to the app 40 minutes after the appointment was supposed to start but also to then claim it was unserviceable because it was a customer no-show I was at my house the entire time sitting by the front door and cancelled plans to do so These people are a complete and total waste of time and money