Hellyhansen Reviews

Shipping Issue Resolved Quickly

We had a shipping issue where our package arrived opened and two items were not in the package Rhianne from customer relations was able to quickly and easily help us resolve our issue and initiate a new shipment for us We love Helly Hansen products and we truly appreciate their quality customer service as well

Had a stitching issue with a jacket I

Had a stitching issue with a jacket I got almost 2 years The support was awesome Full credit after sending some pictures and proof of purchase I will keep purchasing and recommending Helly Hansen gear because of this

My husband bought me a rain jacket last

My husband bought me a rain jacket last year for Christmas but I didn t wear it until October I discovered that one of the pockets hadn t been factory sealed While it did take a little longer to hear back than expected when I did hear back they promptly issued a credit in the full amount that we paid I was satisfied with their response

Stand behind their product

Have to give love to a company that stands behind their product 2 year old winter jacket that has warn very well but the main zipper started to fail In very short order after inquiring to HH and providing details a proof of purchase always keep your proof of purchase - Boom store credit for a new jacket Very pleased

Great Customer Service

Customer Service is the most important to me because stuff happens and HH stands behind their products I had an issue with my ski pants HH was able to resolve the issue without making it more difficult for me That s a great way to get a customer for life keep up the good work Thanks Christina

Warranty

My issue with recent purchase was handled timely thank you Luckily I had kept my receipt and was able to provide the requested info to confirm that warranty applies

Generous customer service

After six years of use the zipper on my fabulous HH parka failed Although I don t have the receipt Customer Service told me that the parka was still under warranty and gave me a credit of 220 on a future purchase Now that s what I call customer-friendly service Thanks Helly Hansen

Shoes

I ordered a pair of shoes and within 40 minutes of wearing them they had cut my toe where a seam was making a return impossible I just emailed them letting them know my problem and I wasn t expecting anything from them Customer service emailed me back promptly and sent me a store credit after I answered a few of their questions Very impressed with this company and I will definitely order more products from them in the future

Great Customer Service

I had an issue with a pair of waterproof hiking shoes which had developed a leak Customer Services very promptly investigated the issue and replaced the faulty product with no fuss Annie answered my e-mails comprehensively and made me feel that Helly Hansen really do commit to customer service