Based on authentic user experiences
Buki Ozy
6731 reviews
N/A
6 months ago
DO NOT USE THEM
If I had the choice not rating this company then I would not use any star It s a awful company whom they make lots of promises at the beginning then they do nothing when you ask for help and support They are very unprofessional dealing with any kind of issues They have got me a tenant who have not paid their rent for 6 months and they got me insurance which started after the tenancy agreement and I can t even make claims They are blaming on the local government for this mistake and I asked for contact and yet still they have not provided They are not on landlords side They only protect tenants Do not sign up I m actually going to take them to court and my solicitor trying to find out who these people are It feels like I m in a fraud trap and they have deliberately given out of date insurance so I won t claim All the way through they were on tenants side whom they were apparently getting DWP support which I got to know about it recently Even today there isn t anything that they do to support or help me
Andy
6731 reviews
N/A
6 months ago
The website gives false advertisement
The website gives false advertisement you look for one bedroom and view it just to find out it s shared plus they always cancels a viewing and they turn up late never on time also the website is poor it never loads I always use to think it s my internet connection but it s the website itself
Jean
6731 reviews
N/A
6 months ago
Unsolicited Alleged Marketing Scam
Sent me an unsolicited unrequested junk email We do not subscribe to receive any marketing rubbish from any company in the world The email contains loads of links to click on so we treat this type of email as a scam and will report to the UK Govt
Mr F
6731 reviews
N/A
6 months ago
Appalling Customer Service and Unreliable Communication
My experience with Help2Rent has been nothing short of disappointing On May 24th 2023 I spoke to a member of staff who was very polite and helpful I was advised to send a direct email to their provided email address and they assured me I would receive a response by Tuesday as it was a Friday leading into a long weekend with the bank holiday on May 27th 2024 Fast forward and I did not receive any follow-up call or email Since then I have contacted Help2Rent over the phone on two separate occasions Each time I was promised a callback shortly yet none of these promises were fulfilled Based on feedback from three other users of your service I am not surprised that you have a mere 3-star rating from a total of 3 different reviewers It appears that my experience is not an isolated incident but rather indicative of a broader pattern of poor service and unreliability The fact that Help2Rent failed to respond to my initial email as requested and ignored my two follow-up calls has been a blessing in disguise I always adhere to a principle that one should never trust an individual or business that does not respond or adhere to the basic responsibilities associated with their operations This lack of communication and follow-through is a clear reflection of Help2Rent s standards and priorities which unfortunately seem severely lacking Given my experience it is evident why Help2Rent is struggling to maintain a positive reputation Businesses that fail to meet basic customer service expectations are unlikely to thrive in the long run I will not be using Help2Rent s services in the future and I strongly advise others to look elsewhere for more reliable and professional assistance