


Based on authentic user experiences
Cushie Audio
6731 reviews
N/A
5 months ago
Amazing
I have loved my experience with HelpDesk it offers amazing customer support and the platform itself is rich with features it s such a powerful tool such an upgrade from the regular inbox It really is an amazing tool I 100 recommend it and will definitely be continuing to use it
Morten Nissen
6731 reviews
N/A
5 months ago
Very reliable and great UI
Very reliable and great UI Has helped our efficiency a lot
Jaco van Wyk
6731 reviews
N/A
5 months ago
Great software
Great software Great support Highly recommend
Morten Nissen
6731 reviews
N/A
5 months ago
From 4 to 24
Got a free trial When I signed up the price was 4 But then after my trial expired they had changed the price from 4 to 24 in the meantime So now I can either pay 6 times as much as expected when signing up or grab my data and run to another service and acknowledge that i ve wasted a ton of time setting stuff up Crazy bad customer service
Jaco van Wyk
6731 reviews
N/A
5 months ago
Be careful of deceptive billing terms and no refund policy
It all started really positive until our trial was over and we expected our monthly bill Suprise we re billed annually 600 Nice one we accepted the charge as we were planning to use the service but felt deceived tricked Less than a month later our workflow changed and we could no longer use LiveChat and HelpDesk due to CLS and integration issues We requested a partial refund this was strongly denied It was reiterated we would be able to get no refund of the over 540 we had paid in advance There is a zero refund ever policy Enjoy taking our money hope it was worth it We will not use your service again or recommend it to anybody
Berny S
6731 reviews
N/A
5 months ago
Great Service
Great async communication management system we use it for all external messages from contact forms standard email as well as HelpDesk s contact widget Their workflow system is a no-brainer helping us automate much work An additional plus is having a free Viewer role that allows us to share communication with people who don t work with it when we want to consult something internally Highly Recommended
Hilary
6731 reviews
N/A
5 months ago
Helpdesk does exactly what we need it to
We have been using HelpDesk for over six months now I love the automation and templates It s now so much easier for us to track and manage our tickets across multiple reps Plus the integration with other products in their stack is a huge plus
Dave Carlson
6731 reviews
N/A
5 months ago
The software is organised and easy to
Helpdesk does exactly what we need it to do More importantly it does it efficiently and makes the management of our support task effortless
Max Brand
6731 reviews
N/A
5 months ago
We find the system very helpful
The software is organised and easy to navigate I like that reports can be generated quickly within any time frame selected Teams
Andreas
6731 reviews
N/A
5 months ago
Helpdesk Review - Dradni Group
We find the system very helpful easy to use and customize - there are several options for customizing that we have made use of and have become instrumental in our response times our consistency and our analytics for our customer service team