Helpdesk Reviews

Great software

Great software Great support Highly recommend

From 4 to 24

Got a free trial When I signed up the price was 4 But then after my trial expired they had changed the price from 4 to 24 in the meantime So now I can either pay 6 times as much as expected when signing up or grab my data and run to another service and acknowledge that i ve wasted a ton of time setting stuff up Crazy bad customer service

Be careful of deceptive billing terms and no refund policy

It all started really positive until our trial was over and we expected our monthly bill Suprise we re billed annually 600 Nice one we accepted the charge as we were planning to use the service but felt deceived tricked Less than a month later our workflow changed and we could no longer use LiveChat and HelpDesk due to CLS and integration issues We requested a partial refund this was strongly denied It was reiterated we would be able to get no refund of the over 540 we had paid in advance There is a zero refund ever policy Enjoy taking our money hope it was worth it We will not use your service again or recommend it to anybody

Great Service

Great async communication management system we use it for all external messages from contact forms standard email as well as HelpDesk s contact widget Their workflow system is a no-brainer helping us automate much work An additional plus is having a free Viewer role that allows us to share communication with people who don t work with it when we want to consult something internally Highly Recommended

Helpdesk does exactly what we need it to

We have been using HelpDesk for over six months now I love the automation and templates It s now so much easier for us to track and manage our tickets across multiple reps Plus the integration with other products in their stack is a huge plus

The software is organised and easy to

Helpdesk does exactly what we need it to do More importantly it does it efficiently and makes the management of our support task effortless

We find the system very helpful

The software is organised and easy to navigate I like that reports can be generated quickly within any time frame selected Teams

Helpdesk Review - Dradni Group

We find the system very helpful easy to use and customize - there are several options for customizing that we have made use of and have become instrumental in our response times our consistency and our analytics for our customer service team