Hem Reviews

Scammed into this contract

I was called by Nederlandse Energie Beheer pretending to be from Easynutz These scammers have all my personal information including address current energy supplier details of current contract and bank details - which is a GDPR violation itself and subject to privacy fines It is also my understanding that many are being scammed by these fraudsters who lead to HEM contracts No doubt there is a relationship if one follows the money between HEM and Nederlandse Energie Beheer I was mislead by these scammers to sign up for an energy contract with HEM but I have 14 days to cancel under bedenktijd Trying to cancel there is no response via telephone or email to HEM Stay away

SCAM

Please take note this is a SCAM fraud Was called by a scamster which pretended to be my agent from my previous energy supplier Quoted super low gas consumption to lower the monthy cost tried to pressure me into not doing the 2 week cooling of period All in all very dodgy Unfortunately I signed An hour later I got a call from my actual agent which stated that no they did not call me previously Realizing that I had been had I immediately cancelled within the same day using the email provided klantenservice at hem nl I tried to call the number provided as well but after almost 30 minutes of waiting gave up Low and behold next day I got an email from HEM welcoming me I took it as maybe an automated email and that they did not process my cancellation yet Now almost two weeks later I got another email from these shitheads with even more welcoming etc Yeah beware this is definitely a SCAM

Funny business with eindafrekening

Payed a hefty monthly premium but somehow my actual usage was almost double what was quoted Once I notice the enormous eindafrekening I go look at my actual use to find all that info gone since I am no longer a client Call them No info available Sooooo happy to be rid of them The company that supplies my energy today is in fact less expensive than HEM And that is going by the original calculation not the mysteriously inflated eindafrekening In other words my usage has been stable throughout yet their bill almost doubled Edit Tried replying to you Anna still waiting Edit2 Despite the willingness to investigate expressed in the earlier reply Anna did not get back to me When I contact Customer Service they give me nothing but the runaround Buyer beware They may do their best attempt at damage control for you to read but in private it is back to denials and stonewalling If I could rate in negative stars I would

I ve been trying to report a moving for

I ve been trying to report a moving for weeks and have not solved this They are terrible at customer service I ve been waiting in the line for 20 minutes as I should ve received an email one week ago to transfer my contract Avoid them at all costs

Nederlandse Energie Beheer conned my

Nederlandse Energie Beheer conned my partner into signing up with HEM and had all of our details even though we do not recall ever having direct contact with them Nederlandse Energie Beheer told my partner that we had been paying too much with Budget Energie and were owed a refund My partner informed them that we are leaving the country so didn t want to sign up to anything new but the agent insisted that he had to sign the documents in Dutch sent to his email to receive the refund He then received an email from customerservice hem nl saying we had entered a contract with them to receive gas and electricity at an instalment amount of 115 euros per month We tried to call HEM directly but they never picked up the phone We cancelled through Nederlandse Energie Beheer and received an email from administratie hem nl saying the cancellation was processed However we are still on edge and worried about being scammed HEM still does not pick up the phone after more attempts to call them

They say they are from INNOVA - They lie to sign tricki contracts

They called me saying that they are from INNOVA my current energy company They asked if I like to keep my prices which are from 2021 My Roommate agrees They forced her to accept my contract in my name Now I see that they cancel my contract with INNOVA and they start new contract with HEM Money are transfered to other company Allround Hollands Energi and instead of 201 they charge 910 DO NOT MAKE ANY AGREEMENTS WITH THEM My case is in Dutch Court

SCAMMERS they owe us 2880 euros we are

SCAMMERS they owe us 2880 euros we are taking legal actionwe were supposed to get this back after terminating the contract with HEM - weeks ago every time call we get the run-around and they promise it next week

During this energy crisis

During this energy crisis every other companies from my friends and colleagues around me had their prices lowered after December but you I m just dreaming to finish my contrat with you as soon as possible

SCAMMERS GO TO THE POLICE TO REPORT ASAP

Just had another terrible call with them after reaching out after writing a review on trustpilot Simply the same I noted it down and forwarded it to the admin Ofcourse not It s been 2 weeks later than my review and still not getting the 1500 from the Eindafrekening Please do not get a contract with HEM Go to ACM ConsuWijzer or Fraudehelpdesk if you ve been scammed