Servicing, Tyres & Repairs Henlow | Henlow Motor Services
Based on authentic user experiences
Silvabod
6737 reviews
N/A
8 months ago
Competence not as claimed
From the Henlow Motor Services website QUOTE All our mechanics are fully trained and by using our up to date equipment we are here to make sure you get your vehicle fixed conveniently and at a great price UNQUOTE I beg to differ - read and form your own conclusions as to their competence and business ethics My car had an intermittent electical problem some days it would start others not immobiliser light flashing My daughter recommended this place based on internet reviews FIRST assessment computer printout listed many faults all of which read Failed to connect to various modules Reg advised he d checked the wiring the problem was dirty contacts He d cleaned them problem solved and that s 65 00 please Couple of days later car still intermittently starting same problem Called Reg who asked to see the car again SECOND assessment Computer list exactly the same multiple failed to connect reports After several days I was advised that after an expert diagnosis by a specialist 50 various repairs were done wiring checked and fully repaired and that will be 233 20 please including the consultant s fee I m isolated high risk age and health so the car did not get used for some time When needed for grocery collection it failed to start identical problems as at the outset THIRD assessment Reg accepted that it still wasn t fixed and sent various bits for independent analysis all came back with a clean bill of health Car reassembled and returned as fixed - no charge A few days later same story intermittent or no start A furloughed auto-electrician heard the story and agreed to take on the challenge A tow-truck took it to Welwyn He discovered that the computer reports were 100 correct it Failed to connect because the wiring loom was damaged several wires broken All wiring is now repaired as necessary and everything fully working at mates rate including recovery truck just 200 cash On three occasions Henlow Motors assured me that the wiring had been checked clearly untrue Had they actually understood Failure to connect and checked the wiring for continuity no external work would have been needed and my bill would have been nowhere near the 298 20 they charged I have TWICE invited them to contribute toward the additional 200 cost Their response is that as far as they are concerned the car was fixed So the question I posed at the beginning is this a competent or ethical business Draw your own conclusion
Katie Townsend
6737 reviews
N/A
8 months ago
I would never use this garage again
I would never use this garage again They were arrogant from the start I took my vehicle in for an MOT They called to tell me it had failed but were gleeful about this They then tried to bully me in to having the repair done at their garage and tried to tell me I could not take my vehicle away to get it repaired elsewhere becoming obstructive Once we had finally sorted that and got the repairs done elsewhere we phoned to arrange the free re test that we are entitled to only to be told this would incur a fee because the vehicle was to be taken off site for the test Avoid this place at all costs
Charlie
6737 reviews
N/A
8 months ago
Never again
Would never use this garage again took my car in for a repair I ordered the part for the car before this and I asked them to make sure this was the correct part for my car He stated yes it s 100 fine so I trusted his word and left him with the part as he stated it was perfectly fine and I didn t need to return the part My car was there for around 4days of me waiting for my car to be done so I could collect it After waiting around for my car I finally received a call asking me to collect the car Me thinking everything was done and it was ready for me to take back to the garage for the MOT I was left thinking the car was done to a good standard I paid for the work which was very over priced may I add but was happy to pay as they had told me the car was fine and the repair was done Clearly this was not the case as the car failed again on the MOT As he never fitted the correct part Which he stated was fine for the car clearly he was wrong Charged me over 300 just for me to have to re order the part and pay another garage to fix the problem Never again will I use this garage very unprofessional
linda morris
6737 reviews
N/A
8 months ago
Once again wonderful service at very
Once again wonderful service at very short notice Puncture all sorted for me thank you Reg and Angelo best garage and caring service I have ever found
linda morris
6737 reviews
N/A
8 months ago
Great service as always totally
Great service as always totally recommend wouldn t use anybody else thank you
Valerie Anne Corbyn
6737 reviews
N/A
8 months ago
Very nice people will deal with again
Nice people kept me fully informed and even though my car was booked in for a full service with diagnostic they saw the car had many problems that would have cost 3000 and that is without the things I had sent it in for So I said its not worth it and they bought the car back with only a small charge that included collecting and delivery No hard sell no pressure and as I said they were nice people I am now going to get a mobility car as to old for the stress of finding a good older car and if I am allowed will be sending it to HenlowMoters for any future work that needs doing including services etc
Stuart Pittman
6737 reviews
N/A
8 months ago
Good prompt repair to my cute Pink Fiat
Good prompt repair to my Fiat 500 after the AA got the vehicle to their Garage with a failed clutch slave unit Fixed one day ahead of schedule Top work
Maria
6737 reviews
N/A
8 months ago
A fabulous garage in Henlow village
A fabulous garage in Henlow village I was able to book on the day diagnosed and communicated fault and action informed of price and showed explained fault A courteous Team of trusted skilled mechanics Thank you