Henner Reviews

Deceiving customers

In October I was hospitalized at Farrer Park for a slipped disk Despite knowing Mount Elizabeth wasn t covered my doctor insisted treatment there would be reimbursed by Henner After confirming with Henner I was assured coverage However upon claiming the bill Henner denied reimbursement Their subsequent disregard including addressing me by the wrong name epitomizes their patient indifference Such unethical behavior is intolerable I am not merely a number This 160 issue raises concerns about potential future claims Considering legal action against Henner seems warranted as their blatant dishonesty cannot be excused

If I could give negative stars I would

If I could give negative stars I would Horrific service horrible communication Unfortunately I had no choice but to be insured with them through my employer and it was worse than having teeth pulled while awake by a man with an old blunt hack saw Horrific doesn t even BEGIN to cover it

I used to get good service from them

I used to get good service from them but it seems that they are no longer interested in keeping their clients Zero customer response or feedback to any queries comments or concerns

I am so dissapointed that each time a

I am so dissapointed that each time a different person contacted me it seems they are trying not to start my portability rights since months

Horrible experience during my European Solidarity Corps completentary coverage

Henner was my complementary insurance during my European Solidarity Corps volunteering project It is the worst insurance company that I had to deal with up until now They denied dental claims even though dental is clearly covered and not just for emergencies They asked for unreasonable documents that my primary insurer wasn t compensating me I have provided all they asked for but the claims are not processed AVOID this insurance company

So bad

So bad They reject all my medical claims without a valid reason Even doctor fees Only here to take money So dishonest people

Liars

I broke my glasses during my volunteering program and henner kept asking me for irreproachable documents Moral of the story They just care about keeping the money for themselves

Have resorted to emailing the CEO to get access let s hope it works

I ve been unable to access my account since much earlier this year I receive Using a Trusted Device is Required for this action from any device that I have tried even devices I ve used before to access my account My emails get ignored or I receive an automated Log into your account for all your service needs email I have almost 2 000 of medical bills outstanding some of which are now outside of the 6-month period My company was previously with BUPA and Cigna so I have enough of an experience to have expectations But three months waiting for a response is poor Today I emailed the CEO in the hope that I can get access to my account reinstated

Too burocr tic reembursement

I had to go to the dentist while I was in Sweden because my wisdom tooth was coming out and biting my inner chick while eating and getting infected For reimbursement the process was very burocr tic and long I had to send all the documents to my national health service then they would need to send it to Sweden and after receive the statement from these agencies saying that they can t reemburse me as a national or European health service Then I would have a proof to send to Henner I prepared all documentation and sent to my national health service which they never replied I end up giving up because it was taking too much energy and time