


Based on authentic user experiences
Mireille Eid
6737 reviews
N/A
6 months ago
I am deeply disappointed with the services they claim they provide
I am deeply disappointed with the services provided by Henner Insurance Company My experience with them has been nothing short of a nightmare Their lack of responsiveness poor follow-up and overall carelessness have led to significant consequences including the cancellation of my scheduled surgery not once but twice First and foremost Henner s customer service is abysmal Whenever I attempted to reach out with concerns or inquiries it felt like I was shouting into a void Their response times were exasperatingly slow with weeks passing by before I received any sort of acknowledgment or resolution It was incredibly frustrating to be left in the dark waiting for a response that seemed to never come The real issues arose when I needed to proceed with a surgery that was crucial to my health Despite providing them with all the necessary documentation and adhering to their specific requirements Henner displayed a shocking lack of follow-up and organization They repeatedly failed to review my case promptly resulting in unnecessary delays and complications As a result of their negligence I was forced to cancel my surgery not once but twice Each time I had to endure the disappointment and inconvenience of rescheduling not to mention the toll it took on my physical and mental well-being The fact that Henner displayed such a careless attitude towards my case is unacceptable and unprofessional Insurance companies have a vital responsibility to ensure their clients receive the support and coverage they need Unfortunately Henner has proven themselves to be wholly inept in fulfilling this duty Their failure to prioritize their customers and their lack of attention to detail have caused me immense frustration anxiety and unnecessary suffering Based on my personal experience I cannot in good conscience recommend Henner Insurance Company to anyone Their poor responsiveness lack of follow-up and overall disregard for their clients well-being make them a company to avoid at all costs I sincerely hope they take these criticisms seriously and make significant improvements to their services but until then I strongly advise looking elsewhere for insurance coverage
Jozef Bendik
6737 reviews
N/A
6 months ago
Deceiving customers
In October I was hospitalized at Farrer Park for a slipped disk Despite knowing Mount Elizabeth wasn t covered my doctor insisted treatment there would be reimbursed by Henner After confirming with Henner I was assured coverage However upon claiming the bill Henner denied reimbursement Their subsequent disregard including addressing me by the wrong name epitomizes their patient indifference Such unethical behavior is intolerable I am not merely a number This 160 issue raises concerns about potential future claims Considering legal action against Henner seems warranted as their blatant dishonesty cannot be excused
emily savage
6737 reviews
N/A
6 months ago
If I could give negative stars I would
If I could give negative stars I would Horrific service horrible communication Unfortunately I had no choice but to be insured with them through my employer and it was worse than having teeth pulled while awake by a man with an old blunt hack saw Horrific doesn t even BEGIN to cover it
Shaun
6737 reviews
N/A
6 months ago
I used to get good service from them
I used to get good service from them but it seems that they are no longer interested in keeping their clients Zero customer response or feedback to any queries comments or concerns
Vicdan Uzunoglu
6737 reviews
N/A
6 months ago
I am so dissapointed that each time a
I am so dissapointed that each time a different person contacted me it seems they are trying not to start my portability rights since months
ARGYROU MINAS
6737 reviews
N/A
6 months ago
Horrible experience during my European Solidarity Corps completentary coverage
Henner was my complementary insurance during my European Solidarity Corps volunteering project It is the worst insurance company that I had to deal with up until now They denied dental claims even though dental is clearly covered and not just for emergencies They asked for unreasonable documents that my primary insurer wasn t compensating me I have provided all they asked for but the claims are not processed AVOID this insurance company
Laurent
6737 reviews
N/A
6 months ago
So bad
So bad They reject all my medical claims without a valid reason Even doctor fees Only here to take money So dishonest people
Jo o Ascens o
6737 reviews
N/A
6 months ago
Liars
I broke my glasses during my volunteering program and henner kept asking me for irreproachable documents Moral of the story They just care about keeping the money for themselves
Terri Allington
6737 reviews
N/A
6 months ago
Have resorted to emailing the CEO to get access let s hope it works
I ve been unable to access my account since much earlier this year I receive Using a Trusted Device is Required for this action from any device that I have tried even devices I ve used before to access my account My emails get ignored or I receive an automated Log into your account for all your service needs email I have almost 2 000 of medical bills outstanding some of which are now outside of the 6-month period My company was previously with BUPA and Cigna so I have enough of an experience to have expectations But three months waiting for a response is poor Today I emailed the CEO in the hope that I can get access to my account reinstated
Patricia herdeiro
6737 reviews
N/A
6 months ago
Too burocr tic reembursement
I had to go to the dentist while I was in Sweden because my wisdom tooth was coming out and biting my inner chick while eating and getting infected For reimbursement the process was very burocr tic and long I had to send all the documents to my national health service then they would need to send it to Sweden and after receive the statement from these agencies saying that they can t reemburse me as a national or European health service Then I would have a proof to send to Henner I prepared all documentation and sent to my national health service which they never replied I end up giving up because it was taking too much energy and time