Henriselmerparis-shop Reviews

I didn t received my order and no reply from costumers service

I didn t received my order and no repla----Edit I received the great item Thank you for helping

Overhauled clarinet bad keywork needs repair

The clarinet has been described as being overhauled in perfect condition but the keywork is more or less unplayable and needs repair

Disappointed about customer service

I am really disappointed I bought a Selmer saxophone and had to send for repair since it has some defects - but this was not the issue The issue is that after more than 2 months I do not get any response when the saxophone will be returned to me is still under repair For that time I did not get any substitute instrument for this time and no response after several requests when my sax will be returned I did not get any feedback in January although I contacted them 3x Also the shop where I bought the sax cannot provide any concrete information- since Selmer does not provide any Disappointing What do they think That I have a similar 2nd saxophone which I can play on for 3 to 4 months I would at least expect a concrete feedback on the return date - getting a substitute instrument during that time would even be better Update Feb 10th I provided my serial number on 06 02 - via the contact form AND e-mail thereafter - still no feedback - the customer service is not acceptable at all

I never got any updates on my order

I never got any updates on my order And you guys never replied my email Premium product cheap service

Selmer Support Issue

I shipped my Reference 54 Neck for a repair to the Selmer factory after getting in touch with the support They wrote to me that im getting an invoice after shipping Parcel tracking confirms that my neck arrived but i didnt hear anything from them since then The last email i recived was one day before i shipped the parcel it was on the 30 8 2024 Since then i wrote already 3 mails the get more information but im getting no answer This is not okay

I am still waiting for delivery

I am still waiting for delivery The shipment is stuck in Paris I have contacted support several times but had no reply Can you please help

Quality product

After many attempts of trying to place an order I decided to send an email in English asking for help Much to my surprise I got a prompt reply from Maia Sikic ensuring I was able to purchase the Selmer bass clarinet case First rate customer service from Maia

Everything is OK

Fast and exactly what was expected Brought some stickers and an extra vaseline stick