Hentronix Reviews

Unreliable product and unresponsive company

Sadly my experience matches the other one-star reviews here I purchased the wifi automatic door in April 2022 Right from the first installation it was buggy - with the app crashing when I tried to load the door and often losing the wifi connection I went so far as to put a wifi mesh unit inside my chicken coop giving the door a better signal than most places in my house No luck Edward has told me multiple times we ve just released a firmware update - please update and it should be sorted No in fact it gets worse each time After the most recent update 3 21 installed on 9 29 the app crashed while the door was closing leaving the door permanently in a closing state Nothing will reset it I ve tried cycling the power pushing the factory reset button etc I finally pulled the hinge pin from the door which was stuck closed with my flock frantically banging on it trying to come in from the dark yard Now I operate the door manually kicking myself for spending 350 on a manual chicken door I have had no response from Edward or Hentronix since this last crash I ll be pursuing a refund but want to get this information out across the internet so that no one else loses out It s a shame because when the door operates correctly it s beautifully built and very convenient However the constant crashing usually just as I m about to be away from my property during open close hours is incredibly stressful and disappointing

This door started off great

This door started off great Worked like a charm But after only 3 months of use it s been nothing but a headache It rarely connects to either app and my chickens have been locked out of or locked in their coop or the door hasn t shut properly leaving my girls drafty and cold I m constantly worrying about the safety of my chickens with this door Edward has been emailing me back and forth for a month asking the same questions over and over I m really sick and tired of freezing my butt off trying to troubleshoot it with no clear solution I have asked for a refund or a replacement but judging from other reviews I m not going to hold my breath For the love of God don t purchase this door as it s nothing but a headache Absolutely not worth the ridiculous 400 price tag

STAY CLEAR OF HENTRONIX

Like others on trustpilot I was taken in by the promise of the Wi-Fi Bluetooth upgrade board From day 1 it did not work correctly No answer constantly on phone line absolutely no response from emails When eventually made contact the guy Edward said his what seems to be standard spill that s strange but could not offer a fix then went back to unable to get hold of mode I would suggest no one takes the risk of either locking your flock in or out of the coop with this unreliable equipment I had 2 birds locked out all night on the 1st night and all birds locked in for a full day It appears from other reviews this is a flawed product which Edward has no idea how to fix The price is too much for the automatic set up anyway I have gone back to manual STAY CLEAR OF HENTRONIX

Company response sucks

What went wrong The solar battery charging system that I paid extra for only lasts 10 days before it is drained and leaves the chickens either locked out or locked in I tried communicating with the company specifically Edward and essentially got blown off One of my favorite responses from him when I described the problem in great detail requesting either a fix or to just go to an electric non-solar opener was do you have WiFi Well duh Edward Why would I purchase a WiFi connected opener if I didn t have WiFi He never answered my direct question about getting a replacement or switching to a basic electric unit He came back with can you send some photos which I had already sent Unfortunately this company is in England so there s not any real recourse e g the Better Business Bureau If you buy a door from this company I suggest you also invest in some personal lubricant Otherwise the experience will be even more painful than just getting basically screwed up the Well you get the idea Read these other 1 star reviews Lots of intelligent very pissed of people

We should have read the reviews a bad

We should have read the reviews a bad bad buy Worked for a week though did manage to lock the chicken out twice Failed to programme to customer s opening time It has now given up the ghost as indeed does their customer service counter Be warned do not touch

Avoid overpriced and under delivered

I purchased on the 20th October 2022 when purchasing it they mentioned delays However it is now a month later i can t get any response from emails and nothing has been delivered Have gone to Pay pal and opened a dispute I just cannot recommend this company

Pretty much useless customer service

Pretty much useless customer service Sent my door through UPS and I was never notified of an attempted delivery The door was sent back to them and now they refuse to refund the door I am left with no door and a 350 charge on my cc

Wifi door rubbish The door opener is great with the

The door opener is great with the electronic board but if you upgrade to the WiFi board your asking for trouble and there communication skills are the worst ever they only communicate by email days or weeks later just buy from eglo there door and opener gives no problem s