Hepster Reviews

At this point I just feel like I m getting scammed

I took this insurance for my kitten a few months ago after he had a accident during playing where he injured his penis and had blood in his urine Due to that I had to do a urine sample and in October before the insurance started of course and got some medication for my cat and it all healed nicely A month later I did a routine check-up for my kitten before his castration for which the vet did another urine sample The test showed that the PH levels where lightly increased and I got some medication for it Naturally I forwarded those bills to Hepster and wanted them reimbursed but guess what Hepster now claims that this was a known illness from way back in October and have refused my request to pay for urine sample medication How convenient for them Just because my kitten had an urine-related injury before I had the insurance they can now use this as an excuse to pay for ANY urine-related issues I e-mailed them back to explain that it s a misunderstanding and that what they claim to be a known illness was just an injury The increased PH-values in the urine are something new and unrelated which was not known prior After 3 weeks I basically just got the same standardized response claiming once again it was known and will not be covered I honestly feel like I m being completely scammed We are not even talking about huge amounts of money I m paying 30 of insurance every month and they are not even willing to cover costs from a routine Harnschtreifentest for 10 Like what On top of that the service is slow to answer 3-4 weeks and are clearly just looking for convenient ways to not having to pay At this point I am not even sure if Hepster will ever pay for any routine checkup for my cat in the future because now they can always refer to this one injury and claim it was known before What is circus is this

NOT TO BE TRUSTED

NOT TO BE TRUSTED - SCAM ALERTI took a full bike insurance with them in Jan 2022 to protect against theft Got robbed twice Nov 2022 Jan 2024 Got 0 First claim was denied because I could claim from my house insurance but a only a limited amount and b it allowed that insurance to terminate our contract prematurely so I had to contract a new one at a higher premium Second claim this time I contacted my house insurance first and when I got their reply contacted Hepster and was told it was too late To top it all off I am now paying a full year of insurance despite my bike being gone

Ticketnummer 126108

Ticketnummer 126108Had to fight for almost a whole year Every time I submitted a document they asked for other stuff In the end I was given only 50 of the sum because I didn t have a receipt for the lock I tried to reason with them that having a receipt doesn t mean that the cycle was locked Or that even that receipt is from my purchase Furthermore while this was happening they even tried to force me to pay for the next year s subscription I flatly refused and told them it would be best for them to keep their end of the deal and do their job like the rest of us Absolutely maddening service It shouldn t come to this Sub-par and dim-witted at best Please avoid and get yourself a competent insurance provider In case of doubt read the myriad other reviews here L

SCAM

SCAM will not insure items and refuses to respond to emails about claims and just takes monthly payments Been waiting over 6 weeks to get an email response contacted them 6 times

The worst company of insurance that you

The worst company of insurance that you can imagine They will not give you even the money that you pay them let alone the amount of your bicycle A illegal company Ticketnummer 1782265 Months after 5 months i receive 66 euro that is not even the money that i pay for insurance My bicycle was 750 Explain me how is this possible I don t know why even i speak here with you i don t have with how to speak just want people know what company is this

Avoid at all cost Ticketnummer 206861

My bicycle was stolen from my locked Thule roof rack in front of my house After submitting the police report all necessary documents and receipts I waited more than 3 weeks They only now responded that my bike was not double locked to the car with a separate lock the roof rack has a secure key that was bypassed therefore they re rejecting the claim This is illegal and I ll be pursuing action with the insurance ombudsman Stay away from this company you will regret it I have opened a case with the German insurance ombudsman against them

SCAM

SCAM Hepstar avoid that company at all cost it s not worth it we just wanted to cancel the policy and we bin transfer from one to other one unfortunately the know only to take the money but when the time to return the money I will say good luck as well can t communicate with a person only via email it s so frustrating big advice stay away Also you send message to call I will say LOl because no way to get some one on the phone as well I am calling international calls you want to talk reply to my email you want the review fixed refund the money That s the refrence EXT-20240414-959

SCAM and extortion

SCAM and extortion They will do anything not to cover any costs