Heating Engineers Hereford Heating Hereford Gas 01432 272 329
Based on authentic user experiences
Ian Williams
6733 reviews
N/A
6 months ago
I am so annoyed with this company
I am so annoyed with this company after servicing my 86year old mothers gas fire they damaged the roof loosened roof tiles allowing water ingress limited attic access due to restricted height of roof apex Now they have been the only people to access the attic since 26th September we noticed the ceiling has been damaged due to water ingress from the roof which occurred only after they had been in the property They subsequently visited again to say they were not responsible Saturday I looked at the roof a tile has been pushed up from below and dislodged a beading of silicone was loose on the roof the only people to have been anywhere near this area was Hereford Gas Services Ltd They will not accept any responsibility so my 86 year old mother is having to pay for a repair not of her doing when I contacted them on Saturday they immediately were on the defensive saying the engineer never accessed the attic this despite a dirty footprint in the bedroom suggesting otherwise Note of worth you cannot see the flu from the access point which I pointed out to them Today Stuart one of the owners I am told telephoned stating their engineer never went into the attic he completed his service without checking the Flu funny I am sure this is part of the service requirement The only people who have been up were the second visit on Friday to assess the damage they done Now that s a little weird as on Saturday I was told no one had been up in the attic full stop When I mentioned that do not ask for payment as none would be forthcoming until you put right the damage you caused i m told that s ok we wont be doing anymore work at your mothers again was that an admission of guilt
Claire Ross
6733 reviews
N/A
6 months ago
Superb service
Superb service I contacted the team when I found that my Worcester boiler had started leaking The team responded quickly and provided helpful advice over the phone prior to their engineer arriving The engineer arrived within a few hours and fixed the faulty part quickly The engineer was polite and very helpful He gave the boiler a thorough check before leaving and cleaned up after the work was complete I would definitely recommend this company to others and I will use them in the future
Tony Scott
6733 reviews
N/A
6 months ago
Boiler upgrade excellent job at a competitive price
Recently had a new boiler and central heating pump replaced due to our old system being 30 years old Had 3 chaps from HGS who arrived on time working hard for most of the day to complete the job and who didn t even take a tea break despite my offering several cuppas Excellent job very pleased and at a competitive price
Claire Ross
6733 reviews
N/A
6 months ago
Great installation and service
Following previous good service HGS was the obvious choice for us when purchasing a new fire After a visit to the showroom and we opted for a Gazco Logic HE fire After a consultation on site the engineers that came to install the fire were really polite really helpful Due to an unfortunate unforeseen issue with the chimney flue the installation took longer than the engineers expected but they were good humoured and professional about it The site was left clean and tidy at the end of the installation The fire looks great and we are really pleased with the service HGS provided from start to finish We would definitely recommend them to others
Robert Wood
6733 reviews
N/A
6 months ago
Top class
We ve been using this company for a while now They installed a new boiler a new hot water tank and prior to that serviced our boiler heating system which they continue to do In an age when good service is difficult to come by it s impossible to fault Hereford Gas Services Can t praise them enough