Hermanmiller Reviews

dogssh t customer service and their

dogssh t customer service and their website randomly cancel your order despite taking your money the reps don t seem to know why Had to talk with 4 different reps in one day How can a company that prides itself on quality high price goods have such terrible service What a joke

Horrifically slow

Hard to tell if some of these are review bombs after the ceo news but from my own experience zero customer service Took a week to be informed the chair would take another 10 days for delivery Really not the kind of experience you expect from a company of this calibre and at this price point

Bad business practices

Paid an outrageous price for office furniture was given a delivery leadtime prior to ordering that was confirmed at checkout I log in to check on the status and the promise date has moved out by almost 2 months 7 full weeks No heads up email or apologies Email customer service and they take 10 days to get back to you Ridiculous and unacceptable for the prices they charge

HERMAN MILLER Be careful dealing with them

Oh my goodness I must remember to look at trust pilot before dealing with any company HERMAN MILLER you are a disgrace Really keen to sell expensive chairs with guarantees but when it comes to sending one back which is the most uncomfortable I have sat in you don t answer phones emails or contact forms BEWARE to BUY FROM THIS COMPANY BTW Still no response two days of trying Herman Miller contact me Update after publishing this Two very capable people at HM one chased customer services and then customer services were very apologetic and have promised courier collection to arrange within 48 hours It took a lot of effort but the company seems to have stepped up

Worst Customer Service

Worst Customer Service I have contacted them multiple times about an issue I am having with a brand new 1500 chair No response Don t buy from these people Wished I would have known about their God awful customer service before spending my money with them

Customer service is rude and unable to

Customer service is unable to understand basic sentences Their website simply does not allow a Northern Irish bank account to make purchases They don t deliver to NI - thats fine but they also dont allow Northern Ireland Billing addresses I have been on the phone and emailing them for days now trying to explain this issue but they keep coming back with the most idiotic advice like checking my bank account address matches the billing address After reading the reviews on here i m not shocked Will not be ordering anything from them

Terrible customer service

Terrible customer service I bought a standing desk I have had three engineers out to try and fix things as the electronic function does not work its 3k desk I am still waiting for the fourth engineer as we work through a process of elimination over months I am doing all the chasing Total apathy at their end really surprising to be honest I was expecting decent service with their luxury price tags

Poor customer service

Their chairs are fine and I have no complaints about their quality Nonetheless the overall experience of buying a chair directly from HM is bad Delivery took 2 weeks then I decided to make a return informed HM and waited for another 2 weeks for collection After collection it took them 2 more weeks to refund Moreover the refund wasn t issued until I reminded them about it Update still haven t received the refund 1 week after

Horrible customer service Avoid

Sales rep lied to me about delivery date of an item based on which I made a purchase I needed a standing desk SOON for medical reasons Order date got pushed back and the customer service team has ghosted me entirely not responding any further to inquiries Highly recommend skipping this brand for alternatives