Herohaven Reviews

Thieves

Terrible company to deal with The item ordered took 2 weeks longer than the 3-5 working days stated on the site I was told to send back for a refund as another was ordered in its place from a different site which did arrive in time The item has been returned and signed for by the company and now all emails are being ignored and no money has been returned There are plenty of good sites to order these helmets from If you value your time and money don t use this lot Absolute con and very unprofessional

I ordered an Iron Man helmet a while

I ordered an Iron Man helmet a while back Looked so cool but the functions stopped working so I called emailed them and they told me to send it back for a replacement I sent it back and I never received the replacement They ignored all of my calls emails so I had to get a refund by PayPal Horrible service Stay away

WARNING

Placed an order A MONTH ago still no sign of it Customer service keeps insisting it s on it s way but no updates are available DO NOT BUY

Spiderman mask chin control

I placed an order for a spiderman mask chin control on the 13th November 2024 it is now the 26th November and it still isn t here I ve emailed the company within this 2 weeks period what shipping is only ment to be 5-7 working days as advertised on the site when ordering I have phoned the phone number the company has shown on the website on a number of occasions throughout the last 2 weeks and got no answer and then went on the site and spoke to the bot on their and it took them 2 days to reply back to me and at first they said I didn t have an order with the order number I received now they have looked into it properly they have said the shipping label was destroyed in transit and the package is now back in transit and would be delivered sometime late this week The communication is absolutely appalling and the delivery is not as it says and I still haven t had no parcel delivered EDIT the mask arrived on the 3rd December that is 21days later absolutely appalling the communication and they think it s acceptable to just brush and dismiss your emails like nothing has happened and offer you 50 refund then 5 refund then just don t offer you anything when the parcel has arrived

I have ordered on 5th sept 2024 till

I have ordered on 5th sept 2024 till date have not received any response and every time I email I am not getting response for order Tried on Shopify company portal but no response There is no tracking of order so beware of purchasing anything from here Still my order is not arrived

I have not received my purchase

I have not received my purchase

Item arrived with missing pieces

Item arrived with missing pieces not as advertised Been trying to contact customer services and have had no response

No returns

Practically no customer service have been trying to return a faulty mask no reply from this company and going by other recent reviews they seem to be scamming DONT order your kids Christmas presents from here u will be left out of pocket