Hertfordglass Reviews

Tardy pushy and does not keep to promises timelines

Anyone who is looking for a provider that is timely and fulfils things when they said they will I would recommend to go elsewhere rather than Hertford glass I invited Jean Claude Le Bon into my house on the 7th of December and the whole experience has been awful since Jean was supposed to come at 10 30 however called in the morning to say he cannot make it till 1pm ok fine I rescheduled my work meetings When he got to my property the whole experience was unpleasant Jean did little to no consulting instead took the previous drawings by someone else and kept pushing me to go for triple glazed windows even though I repeatedly told him we do no want this There was no consultation about the windows what so ever and the whole thing was so rushed When Jean left my house that day he assured me that the quote will be sent to me by the end of the day By 10th on January I still hadn t heard from him I understand that stuff comes up and delays happen but to completely ignore the customer is unacceptable I called the office to give a prompt for the quote and was reassured Jean will be in touch I politely requested to not be contacted on the 10th of Jan as I was at a work event and to contact me on the Monday if need be Again Jean completely ignored my request and proceeded to call me on the 10th to finally inform me that there is a delay on the quote The quote finally came on the 14th of Jan 7 days later than promised Again in the quote Jean completely ignored my requests such as separating the quote for supply and the fit and there was no quote for a front door however promised to be received within 24hours - IN THE EMAIL It is now the 21st of January and I have not heard a single thing It s incredibly evident to me that Jean is unable to keep to timelines he promises is pushy and does not listen to the customer His lack of attention to detail does not fill me with confidence that this company is the right one for the job Upgrading your windows is incredibly costly and my experience with Hertford Glass has been nothing short of awful I do not recommend and it appears to be a pattern as per previous reviews

Professional Very careful installer and mindful of

Very careful installer and mindful of your property Fast clean worker and pleasant to chat to 100 recommended as a company

Great team at Hertford Glass

Great team at Hertford Glass right through from our initial sales contact Andr to Rhys who carried out the installation and Charlotte and Louisa who organised dates to fit round us They exceeded our expectations and delivered an excellent service with a quality product We are delighted with our new front door with flag windows which has transformed our hallway and received many compliments We would not hesitate to use Hertford Glass again in future

Great service and quality

great service and assistance choosing our new front door We were given updates on timing and when the work was to be completed overall very happy and would recommend

New Composite Front Door

We had a new Composite Door fitted by Hertford Glass a few weeks ago We were very pleased with the whole process from ordering the front door to being kept up to date with each stage of the door being made i to installation Adrian Jan and Rhys who installed our door were all very friendly helpful and efficient members of staff We are looking to replace our windows in the near future and will definitely be using Hertford Glass Our door looks great we are very very happy with it

We were expecting to have to pay a lot

We were expecting to have to pay a lot of money for steamed up windows and a new set of back doors But we had a fabulous man arrive and carry out our service and it looks amazing We didn t even need new back doors as he was able to replace the locks Saved us so much money And now we have lovely windows

Large replacement mirror

I took a large brass mirror along for a quote to see if a replacement mirror could fit into the tricky brass surround Hertford Glass did the job beautifully and quickly after giving me what I considered a very good price indeed Thanks to Ryan for the help lifting the item in and out of the car for me

Very good window replacement and

Very good window replacement and installation of additional window bifold doors which we are very pleased with A very easy company to deal with - Sean Jake and Michael came up with creative solutions for the odd issues over the job

Hertford Glass Highly recommended

Hertford Glass provided a fab friendly service when we ordered our new composite front door Dan promptly answered any questions we had in person and via email The door arrived in the time he specified Rhys fitted the door He worked cleanly and efficiently Rhys was so helpful in explaining the locking system to me I would definitely use Hertford glass again