Hertz Reviews

Zero Customer Care

I left my phone in a Hertz rental car at Johannesburg airport We asked Hertz to please send us my phone and take all costs off our credit card They refused to do so We therefore had to pay DHL a whopping 700 AU to collect it However DHL have been unable to collect the phone because Hertz are not returning DHL s calls about where to collect it and when so three weeks later I am still without a phone They honestly do not give a damn Shame on you Hertz Johannesburg

Disappointing customer service

Had a horrible experience with Hertz After a minor accident with the car I was overcharged The damage did not match the bill at all Customer service is now ignoring me and I am starting to lose hope this issue will ever be resolved Never again Hertz

My stories resonates with all of the

My stories resonates with all of the reviews mentioned We had absolutely disastrous fraud experiences with different rental companies in Johannesburg Aeroport Woodford and Herzt won t even go into details cause they are exactly what you guys have experienced It s sad and unfortunate to say that fraud is being practiced all throughout South Africa People need to be extra careful and alert through all times during your stay in this country

Just wish I had read these reports

Just wish I had read these reports first Had a problem getting them to send me a copy of an accident reportSent various emails and finally on 22June they acknowledged my email of 5 May and saying they humbly apologises for any frustration due to the delay in response turn around time and will strive to reply in 4 -6 weeks You could not make it up

Avoid renting a car from this company save yourself a head ache

Avoid renting a car from this company in S A I had nothing but problems from the get go The rental agreement document was illegible confusion over the deposit returned the car on time and 10 months later I start getting money removed from my bank account with no indication as to why Eventually got the money refunded Use Thrifty car rental they provided an excellent service DONT USE HERTZ

I wish I could have read bad reviews

I wish I could have read bad reviews here before my rental at Durban airport I took contact with customer relation but nothing is moving I have been scamed for a missing radio Button which was missing from the beginning of the rental charged for unjustified missing fuel Despite proof of payement at p trole station and a picture of the gauge at drop off

Hertz service is fine until it comes to

Hertz service is fine until it comes to the refund I have been waiting two weeks now as I paid my refund in cash as I dont have a credit card and they dont accept debit cards for the refund I rented a car through them as part of Gage car hire re my insurance company Do not use this car rental company if you want your refund returned They keep telling my insurers that they will furnish proof of payment of refund and nothing ever arrives

Will not use Hertz again

Will not ise Hertz again They are nice when you are picking up the car but after your retun they ignore your emails Money was debited out of my account when i had already gone overseas When i tried to follow up my emails were ignored the girl who responded wasnt polite either and its more expensive to call South Africa from overseas so I let go but im not happy Not using Hertz again Sorry

Had 2 bookings with Hertz in Cape Town

Had 2 bookings with Hertz in Cape Town Noticed several unauthorized credit card debits from them When I returned the 1st booking I got a signed letter stating I was due a refund of ZAR 580 Several contacts by email to the CPT airport manager Amanda Cronje but several weeks later still no response This is the kind of rip-off one associates with 2nd tier car-hire not Hertz Very disappointed and will avoid in future