Hertz Reviews

They never answer emails or telephone

They never answer emails or telephone calls we tried so many numbers and there was 1 who picked up and didn t speak English so she gave us another number but never picked up the phone how do we get help with our reservation now

Avoid at all costs

Terrible terrible company I thought they were supposed to be reputable but like many far cheaper companies they re crooks When I rented my car in France I was forced to accept additional supercover insurance even though I had third party insurance already I was told it could not be removed and that without it I would not be able to rent a car This doubled my rental cost and was a complete lie

Bandits in suits

Bandits in suitsRented an electric car in Corsica on June 22 2024 and in connection with this I bought charging time on an included chip which I could use freely at their stands with free km cost 57 EuroDiscovered when handing over the car that the amount had been raised twice on July 22 which I informed the person at the counter He wouldn t pay back even though I showed him documentation from my account He said instead that I could contact Hertz in the UK as it was international So I did but they said I should contact Hertz Customer Services After countless letters and documentation back and forth for almost 2 months the last message from Hertz is that - because I handed over the car on July 28 at 10 30 instead of 12 - they believe this was the reason for raising 57 Euro 2xNote both amounts were withdrawn on 22 June at the same time and at this time they could not know that the car was handed over on 28 July 1 hours before 12 noon So watch out for Hertz out there - when you rent a car I will never rent from them again

Hertz Toulouse WILL try to con you

Do not hire from Hertz Thrifty Toulouse - they will rip you off Returned a car that was used for two journeys and parked on a private drive The guy at the desk tried to get me to accept paying EUR350 immediately for a barely visible dent on 3 4 panel impossible to detect at pick up - definitely not caused by me I refused and this was magically reduced to EUR177 via email Again I refused but they charged my card anyway and are not responding to my complaint - surely not legal practise Avoid

Straight up getting scammed by Hertz

Straight up getting scammed by Hertz Paid for insurance and a specific car model but we get told it s not available for us and we have to pay extra As well as pay even more money without that having been previously specified on the website Terrible customer service they tell you to call all types of numbers but then say they can t help with anything and you have to pay extra for protection that has already been paid for previously DO NOT rent from this company absolutely terrible 0 stars if I could

What a surprise

Rented a car from gotrental Dollar hertz the car was great I think the 5th one I have rented this year from B ziers airport but I think the only time in a while from hertz Leaving the car back after washing and filling up I got to the desk and nobody there I waited a short time but a notice to leave keys in box Tried opening box several times but couldn t another agency helped me But I got a huge surprise at Stansted airport to say I had been charged for a very small scratch on the wheel trim 40 euro and 50 euro admin charge On the first photo I could not even see it always renting before they said only report anything over two inches I did write to them still waiting a reply but they have taken the money

I rented a vehicle for one day from

I rented a vehicle for one day from Nice to Montelimar and was quoted 190 Euros On arriving at Hertz office in Montelimar we found the office unattended and no parking After driving around the block numerous times the attendant arrived back at the office and told us to park in a car park some distance away We were charged 815 Euros by Hertz for late return of the the vehicle 20 minutes Dont deal with them

Avoid Gives you a non-full tank then charges you for it

Very disappointing experience with Hertz I used them at Paris Charles de Gaulle Terminal 2 and I received a car with a tank that wasn t full When asked about it the parking employee advised me to take a photo to document the fuel level and tell the staff when returning the car I followed this advice thinking it would avoid any issues When I returned the car with EXACTLY the same fuel level after hours leaving the keys in the drop box Hertz still charged me an additional 50 euros claiming the tank wasn t full I made a claim providing photos before and after proving the initial fuel level but my emails have gone unanswered Honestly it s worth paying a bit more for a more reputable and professional company I strongly discourage renting from this company There are plenty of other options at Paris CDG2

I have o luck here trying to get money

I have no luck here trying to get money back for a scratch they lied about this is fraud and they need to be held accountable for is there an ombudsman for these kind of fraudsters dont use dollar thrifty or hertz they will only rob you