Hex Reviews

Ordered on 20th November

Ordered on 20th November One item only was stated as preorder which has since passed Since told a different item was also a preorder had hit a delay but was reassured it would be being shipped Time for this has now passed Email again the time period keeps being changed Ask them to answer questions about the status of my other items and they don t answer the questions I m no further forward knowing what s happening How this is run is bad they should take some orders then close the until they can be fulfilled before taking more if they can t keep up with production They make them instead of keep them in stock and ship all together which is highly frustrating as if one hits a delay your waiting and waiting and waiting I m persevering as we want the plushies as they look nice and Dawko has designed them but think he needs to find a new manufacturer to run this for him

Still waiting

I pre-ordered the Withered fnaf set on November 3rd 2023 They were supposed to be ship week of December 25th They have taken my money I have written them asking when they are going to ship Last week January 21st 2024 And got a response 6 days later saying they would be shipping out that week Today is the 29th And they are still not shipped out I paid 195 dollars AND STILL NOTHING I have gotten the ones I ordered in the past that my son loved I put the confirmation paper in a box for my son for Christmas for him to open WE ARE WAITING VERY HEARTBROKEN

Veryyyyyyyy slow

Veryyyyyyyy slow Order was made weeks ago Delivery date changed twice and communication is rubbish with poor excuses Stop taking peoples money if you cant deliver

Poor order fulfillment and customer service

Like other reviews I have read I placed an order on 11 28 23 and am still awaiting my product They took my money and have twice misrepresented when my order would ship My latest emails have gone without response as I have asked for an exact date that my product will be shipped I am not sure where to go next as I paid them nearly 200 for products that I am wondering if I will ever receive

Ordered Dec 7th for my son for

Ordered Dec 7th for my son for Christmas and still waiting I have reached out via email and just been told different shipping dates everytime My autistic son doesn t understand the concept of scams and crappy customer service and has been asking every night why Santa never brought these as he left a letter saying he would be getting them late Do NOT order from this company

Loks like a scam Hex toys

Loks like a scam Hex toys ordered November 2023 now after 3 months no delivery no email answers

What a joke do not use this company I

What a joke do not use this company I ordered on the 8th December had a couple of emails after me chasing them with different delivery dates Still haven t had the three items I ordered Contacted them three times now to ask for a refund and no reply DO NOT USE these guys

SCAM

I would rate this company a -0 if possible Definitely a scam company My grandson sent me to this site for his birthday gift I placed my order on December 1 2023 They emailed me right away about taking the 10 off my order Shipment said 6-8 weeks so I assumed the order would arrive any day I have sent a few emails in the last 2 days I have not heard back After reading all the reviews on this site I called my credit card company to get a refund which they processed immediately

No Communication and No Product Shipped

I ordered 3 items on November 25 2023 expecting to receive in adequate time for my son s birthday or Christmas at the very least I received no communications from the company until I reached out and was advised that they were behind on production so would be 6-8 weeks from the time I ordered The tracking information they provided through the Shop app was bogus The company provided an update advising the order should be shipped the week of January 22nd 2024 That week came and went and I have emailed the company 3 separate times since the beginning of February asking for any update at all remainingvery cordial I m yet to even receive a response from the company I ll give it one more week to hear from them otherwise I ll be refuting the charge on my card and reporting them to the BBB I understand that any business can have issues with supply or production but customer service and communication is tantamount to keeping a business going through hard times and they re not even remotely trying to stay afloat