Hey Rusty - Music and Film Official Merchandise HeyRusty
Based on authentic user experiences
Joanne Slingsby
6727 reviews
N/A
6 months ago
Never received item unsure if scam
Ordered a t-shirt on 21st June I contacted the seller a week after order to enquire about shipping of my t shirt I was told the size ordered was not in stock and was offered an alternative which I accepted 5th July I had no further contact so I emailed the seller who advised the alternative t-shirt would be shipped shortly 25th July I emailed the seller again asking for an update and any tracking info proof of dispatch or confirmation of when my item would be sent I had no reply so ended up going through PayPal for a refund Shocking service I d recommend avoiding
Corinne Archard
6727 reviews
N/A
6 months ago
Avoid buying from this company
My sister in law bought me a tshirt that was too small not really my style so I returned via courier so I have tracking for an exchange That was 20 days ago I haven t heard a thing I have emailed several times and no response - there is no telephone number to contact either Really awful experience and zero customer service
Ange
6727 reviews
N/A
6 months ago
Don t waste your money
I was unsure about sizing when buying a shirt as a gift I was promised I would be able to exchange if it was the wrong size but all emails have been ignored and there is no phone number Feels like a scam
Grant
6727 reviews
N/A
6 months ago
Do not buy from this shop
I was sent the wrong shirt which they said the would send the correct one and it never arrived Tried emailing them multiple times and they have not responded
Steve Evans
6727 reviews
N/A
6 months ago
No refund or contact form hey rusty
I made a purchase from SHEIN The item was processed and delivered from hey rusty My mistake was to return the item outside of SHEIN return I ve not had a refund and these guys aren t responding to any of my 3 emails Order 77981
Jane Murray
6727 reviews
N/A
6 months ago
Wished I had seen these reviews first
Wished I had seen these reviews first - ordered on 9th Dec heard absolutely nothing no dispatch or answering emails Hope no body else gets sucked in by this especially with Xmas
Mat
6727 reviews
N/A
6 months ago
Don t expect a refund for returned items
Ordered a shirt from Hey Rusty via Shein not sure what the deal is there The shirt arrived dirty so I reached out to Hey Rusty and had a reasonable conversation with someone called Nigel who explained that this was due to the dying process but if I didn t like I could return for a refund I requested the refund via the Shein order and the return address was the Hey Rusty UK site They received the shirt back on 27 08 24 and I still haven t received a refund over 4 months later They no longer respond to emails either
Astrid
6727 reviews
N/A
6 months ago
No issues with my two orders
I ve made two orders to HeyRusty co and both have been flawless The first one was a t shirt which was dispatched quickly and arrived quickly and was well packaged I then ordered another two items a long sleeve t shirt and a normal t shirt and again these were dispatched and arrived without issue I was emailed when the item was dispatched then emailed again when it was due to be delivered by Royal Mail The clothing seems to be decent quality the site has a lot of choice which I m thankful for as merchandise like this is quite limited in the UK so it s nice to see such a wide choice The pricing is also very fair I ve not had to contact HeyRusty at all so I can t comment on the ease of that All I can say is that based on my two orders the process was quick easy painless and I m very happy with my products and will be looking at buying more from this website