Hillsford Reviews

I would just like to leave a review for quality customer services

I would just like to leave a review for hills for malvern I purchased a used car in October November 2020 Had a few teething problems but nothing was to much trouble collected the car fixed any problems I had and even sent it back with a full tank of fuel Big thank you to Josh in sales and David in servicing Highly recommended proper customer service Thank you all N Hicks

My first Ford since 2002

It was my first experience of buying a new car virtually From the start Becky Thomas was great getting me a great price and keeping in touch until I collected my new Puma ST Vignale I d not had a Ford since 2002 and am really pleased with it so far Great team Hills would definitely recommend them for service price and reliability I love the Puma I had my first in 2002 and now my 2nd obviously different cars but the new one is stunning

FPM 375

FPM 375 I had the Mountune 375 fitted to my RS at Hills Ford Malvern First class job Thanks Karl Highly recommended

Used Kuga excellent service

Bought a used Kuga from Hills Ford of Kidderminster They have gone above and beyond fixing a couple of issues even after their warranty expired Always responding to my questions and can t be more helpful Andy and Ajit are stars

We bought our daughter her first car

We bought our daughter her first car from Hills Ford and we were very impressed with their help and advice Nothing was too much trouble and they were not pushy in the slightest which was brilliant We would recommend them and will definitely return in the future when we are due to buy another car

Dealt with William at the Malvern

Dealt with William at the Malvern branch totally professional great trade in price and offered a good deal on my new car Would highly recommend this family run business

What a terrible company

What a terrible company I bought a second hand car with a 3 month warranty and 2 months later it breaks down and you leave me stranded by the roadside as I m told you have no breakdown service near me as you re too far away Cowardly sales Manager refused to come to the phone and left me to deal with a poor service technician Don t buy a car from these people they are liars and will say anything to get you to buy a car then walk away from you when you have problem with it

They don t even deserve one star

They don t even deserve one star The customer service is appalling they offer to call back but don t They left me without a car for 4 weeks because of sheer incompetence

Poor customer service

Poor customer service from hillsford Kidderminster I ve got a 6 month old van which has warranty and I was still charged for a diagnostic fee of 144 to carry out a master reset which I can do myself This didn t even fix the problem I took my van to another Ford dealership and they fixed the problem and all work carried out under warranty as it should be I will be speaking to Ford customer relations and I will be recovering my money Do not use this dealership the staff are rude and don t understand what a warranty is