Hindbag Reviews

All s Well that Ends Well-ish

My experience was very similar to Annek s from 24 August only with a somewhat happier ending as I did receive a replacement order in the end The positives I now have both crossbody bags I had ordered I love them both and the colours are just as advertised Now for the negatives Customer service certainly left a lot to be desired My parcel was going to the UK via UPS and after all tracking updates had stopped at a fairly early stage it became down to me to play middle man between UPS who were helpful and Hindbag to figure who was at fault here Hindbag obfuscated and dragged their heels in for a while until eventually conceding that the parcel had been lost Then of course there was an inexplicable five-day wait until a refund or a replacement could be issued and a sworn statement with ID scan sent over that the original parcel was never received At this point the whole saga had dragged on so long I was determined to see it through come hell or high water The icing on the cake though was the utterly appalling packaging No paper stuffed in either bag to help them retain their shape meant they came all flat and massively wrinkled so it was down to me to smooth out those wrinkles through gritted teeth This is no way to package a 45EUR product My recommendation If you see any Hindbag products at a shop and know you can buy and walk away with them there and then then by all means buy with confidence The bags are great If you want to order online however brace yourselves or look elsewhere