


Virtual Physical Therapy: Personalized Pain Care | Hinge Health
Based on authentic user experiences
Susin Desai
6727 reviews
N/A
9 months ago
Waste of my time
I ve been very unimpressed and disappointed with this service Before I joined they assured me that they had experience with hEDS patients and their specific exercise needs We had a phone call conference that she was late to I felt like she was reading from a script Very generic questions and answers not really personalized at all I felt like I was just a number in the queue and definitely not the focus of her attention while we were on the phone at one point her music started playing on her phone as if she was doing something other than just talking to me When I mentioned my hEDS she didn t know what that was and then said that she thinks she s heard of it before I explained more of the situation and made it very clear that the default routine exercises I was being sent would not work for my hEDS as they would actually make my situation worse due to my hypermobility I was then told that they were reaching out to other team members to see is there was anybody with extensive knowledge 2wks went by and I ve heard nothing from them other than the default message that I haven t been doing my exercises and that they were there to help If you don t know about something like hEDS which is understandable as it is rare then don t claim to have extensive knowledge just to gain me as a patient I was really looking forward to working with someone who truly knew the needs and requirements of someone with hEDS and instead I m left disappointed and unimpressed Please do better before taking on a patient with very specific needs don t claim to have knowledge in something if you really don t much about it other than you may have heard of it before
bsf
6727 reviews
N/A
9 months ago
The app is OK the rest is obnoxious
I got this free through my employer -- I certainly wouldn t pay for it myself The app is alright but the rest of it is just annoying Don t trust their customer service staff -- those people don t seem to have a clue how the service actually operates Don t trust the account settings either -- they may ask for your contact preferences but then they re going to go ahead and completely ignore those preferences and do whatever they want I HIGHLY recommend giving them a fake phone number -- you can t change it later and while there s an option to opt out of texts they will ignore that and text you anyway Basically if you do sign up I d suggest to give them as much false information as you can and completely ignore any attempt they make to contact you But the app isn t bad -- it has lots of room for improvement they need fewer coaches and customer support staff and more app devs IMO but it basically works as advertised -- gives customized routines of stretches and exercises tracks your progress and has some gamification elements for a bit of extra motivation And refreshingly no ads which shouldn t need to be said about a paid app but these days it probably does Edit Originally this was a 2 star review but somehow TrustPilot decided that leaving a two star review when they so far only had a single one star review increased their overall rating to three stars so I ve reduced mine to 1 star to compensate
Marina
6727 reviews
N/A
9 months ago
Definitely a data mining enterprise
Definitely a data mining enterprise Only works with an app but fortunately they will send you a tablet for free and I only use the tablet with this app and have a dedicated email account only for this program and I gave them a fake phone number They will only help with one problem at a time so it s not in any way comprehensive If you have a knee problem and a back problem you are out of luck and will have to get a real medical provider which defeats the whole purpose of a program like this
Ada MayChelle Marshall
6727 reviews
N/A
9 months ago
Hinge health is a really bad joke and waste of money
Hinge health gave me exercises that I was unable to perform due to the pain They said they were sorry I am unable to complete the exercises and charged my insurance company 250 00 Hinge Health is a rip-off I would give them negative stars if I could
Robbin Keenan
6727 reviews
N/A
9 months ago
A lot of hidden costs for little return
This company through my insurance program is charging subscription fees I had one call downloaded their app indicated a pain point you can only select one body part per subscription and got a few generic stretching exercises I then noticed the 1000 claim on my insurance I called my insurance company to find out what it was for and it was for evaluation i e the questions I answered in the app I then called Hinge to cancel so I didn t get charged again and told it was for a year s subscription I said maybe I d try something for a different body part pain and she said oh that will be a new subscription and care team And we wonder why healthcare costs are so high
J W
6727 reviews
N/A
9 months ago
Part of the problem not the solution
Part of the problem not the solutionScum data broker company gets employee data from companies then sends emails and also post cards with open face no privacy in a way that allows others to create a profile with where someone works lives what kind of health they may have
Amy Liao
6727 reviews
N/A
9 months ago
This is absolutely a scam
This is absolutely a scam I signed up for low back pain exercise program The exercise were useless The camera kept advising me that I can stretch farther but does not specify exactly how I can do it properly The coach are useless In the brief time I used the app my so call advocate coach kept changing I couldn t keep up with their turn over personnel After I downloaded the App I think I only used it 5 times at most I did not receive any productive treatments or products and yet they charged my insurance 1195 00 dollars Even more outrages my Health Insurance actually paid them in full Apparently they can make these outrages charges to my insurance just by answering my question via text and I have not even spoke with a live person despite the fact that no productive service was provided What has become of today s medical therapist s work ecthics Nothing more than a money grabbing sham Just realized they made charges on 6 23 24 I have now deleted the App
Deborah C
6727 reviews
N/A
9 months ago
The insurance company JUST THIS MONTH
The insurance company JUST THIS MONTH send info and keep offering their services via countless mailings to my spouse to help prevent need for joint surgery and avoid pain rx News Flash He had both knees replaced THREE YEARS AGO and ONLY takes an occasional OTC Tylenol Beyond angry that insurance companies sell your info when you do NOT want these things
Po Jo
6727 reviews
N/A
9 months ago
I have tried twice to get help as this
I have tried twice to get help as this is covered by my current employer and have twice been told with different joint concerns that I do not qualify with no reason given Most definitely not a helpful or useful service for what they advertise themselves joint concerns USELESS Save your time and avoid any disappointment from this serviceless option Again USELESS
Mark Mark Pugh
6727 reviews
N/A
9 months ago
It s just a scam to get money from
It s just a scam to get money from insurance The coaching is a joke The PTs and coaches changed about three times in a month or two They clearly have retention issues Requests to tweak my exercises were first ignored until repeated requests Eventually I was told they could not do what I requested Companies like this are why healthcare costs keep going up