Based on authentic user experiences
Rai Mahi
6731 reviews
N/A
5 months ago
Worst Customer Support in the Business on a 98 USD theme
Hive Press and its theme Rental Hive is suited to coders and to make even simple changes to their templates this requires either JS or php So firstly if you aren t a coder and require changes which you will no doubt you will be spending a lot of money on customisations done by coders Secondly I m reading here great customer support is the standard One can only guess that perhaps HivePress staff are writing these reviews After over a decade of working with WP and WooComm sites and themes hands down HivePress has the worst rudest customer support I have ever encountered having worked with numerous providers and themes Other issues are their Rental Hive theme 98 USD by the time you pay VAT has quite serious limitations to what you can and can t do re modifications and my Full Stack programmer informs me that HivePress is seriously hard coded which creates quite a few issues - he has struggled to make even simple changes and in other cases we gave up The HivePress Plugin itself piggy backs other plugins but they use their own templates over e g Woocomm templates taking over listing and purchases which screws up the orders page for the WooCommerce plugin Even installing a well developed premium currency switcher was a nightmare where we got jack all support from the tech guy on the forum in fact his responses were evasive and outright rude and in the end the currency switcher support techs stepped up to the mark and custom coded it to be compatible to the theme This sort of stuff plugins that work on most other themes bugging out on HivePress is apparently pretty standard Basically though Hive Press makes things tough and unless you are a skilled coder give it a very wide miss As an update without formally requesting a refund they refunded me great for refunds if nothing else and crippled the parent theme Given I hadn t formally requested a refund this raises serious questions as to their business practices So after fixing the issues and spending over a hundred hours developing Rental Hive they used a backdoor in an attempt to cripple my site but failed due to a child theme and all the required files folders and templates are still on my server so we now need to unbreak their broken theme to manually add upgrades and while we are at it we will make improvements to their plugin which they themselves should have done years ago As for their comment below of having a forum I highly recommend you read their responses where over about 50 of which is we can t help we recommend you hire a coder And in many other cases you will saying them yes we should implement that or plan to but they never have Definitely look closely at Hive Press and Rental Hive especially their forum to see how may people run into issues which require custom coding before using either the plugin HivePress or theme Rental Hive do some research on rental themes because there is far better than Rental Hive on the market which are vastly more user friendly for people who are used to working with WordPress but aren t code geeks
Tetas UK
6731 reviews
N/A
5 months ago
Poor Customer Services and Empathy from
Poor Customer Services and Empathy from this company I purchased a theme in good will from this company on the understanding that Stripe could be connected directly to the website for my client after building the website and then getting to the stage of adding the Stripe account I was faced with the fact that it could only be done through Woo Commerce and not direct like a good majority of themes do I thought this was common practice when I spoke to them to advise that i didnt want Woo Comerce as a third party payment system as this was not the request of the client they then dragged out the replies getting back to me when I asked for a refund they said because it was over 30 days I wasnt eligble for a refund I questioned this due to being miss sold a theme where they kept dragging out their replies so eventually they then said it had stretch 52 days since purchase so they were adament they were not going to refund I tried to explain that I would never have a need for a theme or the license key which they could so easily sell onto someone else and that as a gesture of good will would they refund me as I had purchased another theme that was more sufficiant in doing the job i wanted I would not recomend this company to anyone off the experience they have given me poor customer services in fact there was none no understanding of my position no empathy of providing a good will gesture of the refund steer clear of Hivepress and look elsewhere for a more professional Wordpress Theme Provider
Salamander Publishing
6731 reviews
N/A
5 months ago
HivePress is amazing
For my project the theme is fantastic they provide great support always answered me in 24 hours and very helpful Just one thing to improve please update your support docs with the full instruction Thanks
Zack Goble
6731 reviews
N/A
5 months ago
Customer Service is Amazing
HivePress is a great very adaptive plugin More importantly the support is amazing The support team has helped me with very difficult elements of my project I am so glad that I chose this plugin to build my website It s the difference between having to pay huge amounts of money to outsource this project to an expert or simply having the right tool to be able to do it myself I highly recommend using it
Kelly Albertson
6731 reviews
N/A
5 months ago
Best directory theme I tried
I have the rental hive theme for my site and their work is impressive and functional but my 5 star reviews comes from the customer service From emails to the community message board they are always there to help and do their best to find a solution for everyone I d like to give a shout-out and show some appreciation to the team that contributes to the customer service
Diogo Pita
6731 reviews
N/A
5 months ago
Best template builders
I tried a few directory themes and HivePress was the easiest of them Their online community has answers to many questions I had and the team is very responsive Ihor always answered me promptly and like a regular human being not someone who was bothering him I d recommend Hive Press and ListingHive if you re looking to make a directory site
Warden
6731 reviews
N/A
5 months ago
Great customer support
Best templates and best extentions If you are looking for a professional easy to use modern overall excellent template use HivePress They have it all The costumer support is amazing they ll help you with all your problems
Martin Hanks
6731 reviews
N/A
5 months ago
HivePress is an absolute game-changer
I spent two years working on building a platform for freelancers I haven t had much success until I bought ExpertHive Whenever I encountered challenges with the theme I had the lead developer assist me throughout the entire process with no hassle Really great experience I d recommend them over and over again
Vika Savka
6731 reviews
N/A
5 months ago
Greate support and plugin
HivePress is an absolute game-changer Their templates have not only saved me thousands of dollars in development costs but also countless hours of manual work The setup process is incredibly straightforward just plug it in make a few customizations and voil you have a fully functional SaaS website in no time It s remarkable how quickly you can go from concept to launch with minimal effort HivePress truly makes the entire process seamless and stress-free Highly recommend it for anyone looking to build a professional site without the hassle
Andrii Hrytsak
6731 reviews
N/A
5 months ago
Cool directory plugin
I ve been using the HivePress plugin and their support has been great The plugin itself is easy to use for building directory-based websites When I ran into issues their support team was quick to respond and provided clear guidance making it easier to resolve problems The resources like documentation and guides are also very helpful for troubleshooting on my own Overall I m really satisfied with how HivePress supports its users