Hobbledown Reviews

Don t bother

Hobbledown used to be great but has massively gone downhill and is not worth the 18pp ticket price We were given a sheet with activities on arriving We went to the bubbles at 10 30 and waited Nothing happening so asked 3 members of staff No bubbles happened staff couldn t have cared less At this point to our toddlers disappointment we lost our spot in soft play so walked around Probably half the trails closed so wasn t much to see The exit gate was broken with no sign at the wallabies so made us 5 mins late for storytime Knocked on the door and no one let us in So then we waited for the animal encounter About 30 of us sitting in stands were presented with a cockroach and a snail to touch that was it What a joke Tried to speak to a manager to complain but they were all busy and after having emailed in to the address provided no one is responding I know lots of people having the same experience lately definitely will not be returning

Very expensive day out

We went on the toddler Tuesday so 1 adult 1 toddler 10 I have two children and just me so cost me 20 They do not do deals it should be 5 for another child Food and drink is overpriced staff shortages one person serving Not helpful staff Tables and floor area need a good clean Toilets are dirty floor area was wet Parking is extra 1 per hour expensive day out 20 tickets 19 food 4 parking we was only there 4 hours Hobbledown Hounslow plus my daughter managed to access and get up the stairs which was closed off with a single barrier why not use a stair gate Also a lot of older children 8 years and older in the small baby toddler section Why are the staff not monitoring this Or is it a blind eye because you get more money ticket sales

Expensive day out

Visited with 6yr grandson was looking forward to the day however turned out to be very expensive cost for certain things once inside expensive food and long wait to be served dirty toilets no toilet roll dirty tables in cafe area due to stuff shortage 1 per hour parking on top of everything else Epsom definitely a better one and free parking

Extremely Poor Service

We are extremely disappointed by the lack and quality of service experienced at my Grandson s 5th birthday party today It s clearly advertised as Party Host - a friendly party host to help your party feast go smoothlyHobbler Feast - a birthday feast for the hungry young partygoers My Son booked the party on the strength of attending another party back in March however today was appalling The party host never spoke a word to us Pizza was placed on the table there was no mention of how hot the pizza was and my Grandson was immediately in tears having burnt his mouth We never received any fruit and vegetable platters after waiting a while we had to ask for our birthday cake to be brought out as the children were getting fed-up waiting Considering this was a party for a 5yr old we were surprised to see 11 candles on his cake We also paid for 4 pizzas to be boxed for us to take-away and we never received these After complaining at the time my son was told they did not give refunds and you could give him a voucher I then asked to speak to the Manager and was told she would speak with me in a minute as was dealing with staff in the kitchen She never came and spoke with me so I then spoke with someone called Lisa who said she could offer a 6 00 refund and a voucher Given the lack of service and missing items this was refused She then said she was sorry we had received such poor service As we were about to leave another member of staff also said they were sorry and asked if we had received a book for the birthday child We are assuming this is the free gift offered but again never mentioned by the host At the time of booking we had booked for 13 children but only 12 came along and we were told the additional booking could be refunded No-one offered this refund today and 2 weeks later we are still waiting

What a TOTAL waste of money

What a TOTAL waste of money We went for a child s treat and found many of the shows were closed and not operating The balance were understaffed poorly run and excessive time spent in queues YET they still charge FULL entry fee I would NOT recommend this venue at all Never again

Received 70 parking fine following a

Received 70 parking fine following a visit Tried to speak to Hobbledown to assist with this as I have my booking confirmation and they could surely resolve it with Brittania parking but they refused to help Please could someone from the escapade group provide a contact number or email address to resolve this

My bad experience at hobbledown

Really high prices and misleading because on the website it said 11 and then when we got there it was 17 which is ok for children but for the adults it isn t as we are paying money to sit and watch our kids It should be a discount in the holidays as well but the price went higher With the cost of living currently these are extortionate prices and inconsiderate towards serving the local community

Poor cleaning and poor food choices

The idea of the place how is design and made is absolutely stunning and wonderful No doubt at all However how this place is maintained is shame Outdoor area no concern at all Fabulous However indoor very poor standard of cleanliness New place but full full of dust Poor hoovering Only main area is hoovered at the end of the day other bit are full of dust I really hope that the owner will read that review and do something about it I visit the place 3 or 4timesa week would like to enjoy it and not to worry about the amount of dust we breat in while play Horrible Also kids meal adult meal such an unhealthy choices You are forced to take your home food otherwise you end up eating white bread roll with margarine and cheese or sugary snack or fast food Horrible choices in such a an amazing and adventures place for small and young children

Hobbledown in Hounslow is the Ryanair

Hobbledown in Hounslow is the Ryanair of adventure parks they make it seem like you re getting a good deal but sting you with fees where possible In addition to buying the entrance fee they include further charges wherever they can such as booking fees online parking charges by the hour and all the activities that can be done within the facilities e g the falconry experience I spent 3 75 on a coffee at the cafe only to watch a member of staff who announced loudly to his team I should probably go and put on a uniform press a button on a vending machine and offer me a disappointing drink Also the doors to the exit outside have a button that says press me but it does not work which makes it awkward to get outside especially with a pram and little ones Fool me once shame on you I will not be visiting again