Hobby-wing Reviews

SAVE YOUR MONEY AND FRUSTRATION

SAVE YOUR MONEY AND FRUSTRATION I ORDERED THE 280 GPS EXPLORER WiTH THE QX7 I played 57 00 first faster shipping and not only did it take a week which is better than most 2 month waits from china but they said it was to be signed for and the person didnt even knock the door and left it Luckily I was here and happened to look outside I get the package and I am very impressed with everything When I fire it up the throttle makes it vibrate uncontrollably because the legs are to long and thin from the big props so I added 4 carbon legs to it and it was awesome The best of both worlds and faster than most of my racers Mind you they said that they would send a CD on how to start it up and nothing The horizon from angle was super slow Anyway I got a bigger 4s than I had and got triple props and flew it the following day and it was amazing The next day I took it and the minute I gave it throttle it went up and left and I tried to fight it for a minute then tried to disarm and it just went up so high the goggles stopped working and it was gone Heartbroken I chatted with them as they can be reach usually on chat after 8 Pacific definitely around 1am Pacific after many questions I told them I wanted them t ok replace it for free well they said they would send me a bnf version for half price As I was screwed here I played another 110 on top of the 355 00 I already paid They couldn t get it to me if I wanted them to set it like the one I got that went with the qx7 until after Chinese new years 10 days So I got it 17 days later and it was basically a bind and fly with nothing special and no directions After days of chatting I got them to send me a link which was semi helpful If that Oh this one was supposed to be tested but had the same design flaw of extra vibration on throttle So I added more carbon legs to it for support and flew it for about ten minutes with my friend The next day I took it to my spot Turned on the qx7 and turned on the quad in my car and got my goggles ready when 30 seconds later it exploded and caught in fire I was shocked but glad it didnt happen in flight As it turns out there was a short from poor building on the stack which in turn caused an esc To blow l So after back and forth days later I paid to ship it back yes I paid Days later the tracking said it was delivered First Gao said that he was giving it to a tech to test The same one that sold me these 2 peices of then days later he said he sent out to USA to get an esc put on When I first told him of g by e problem he asked if I knew how to solder as he would send me an esc I explained that the esc was a symptom of the problem from the stack and still he went on with the esc You would think he wouldn t want to send me the same one in fact I would expect alot more at this point like a new 280 explorer and a w80 racer for my troubles of a 250gps along with the 280 explorer after all this Still waiting I told him that this was absolutely an outrage and he said to please be patient Now I am afraid to fly these I am lucky that I was scanning on my goggles which I didnt get from them or I wouldn t even be able to send it back Companies like these should not be aloud to do trade here Unfortunately not much isn t Chinese and God government sold us out for his own gain and doesn t care that we get horrible products I won t get started but this company is a great example By the way I had the same experience with Hubsan early on and that is as neither company you don t want to deal with I have several drones I fly daily These companies are substandard and don t care about what they make and we can t go to them in person Right now I am out almost 500 and nothing to show for it with a promise of more garbage and problems on the way A true disappointment and a mistake after I wanted these so long and they looked so nice Well I am going go the department of consumer affairs next And I won t stop there I have plenty of time to spend speading the truth so others don t have this happen Save yourself and pass on this company and their products

Contacted hobbywing tech support

Contacted hobbywing tech support Spoke with Charlie Terrible experience He stated that the internal temp sensor of the motor should not be reading as high as it is but I should just keep on running it to see if it fixes itself randomly He also stated that the internal temperature sensor is not designed to be that accurate so most people dont use it to gather data I fail to see this being shared with customers prior them purchasing this unit The whole premise of the data logging system is to gather data to better care for your electronics To finish it all off when I asked multiple questions he seemed to only dismiss my concerns on equipment that he already stated was acting in a defective manner

worst shopping experience i ever had

I ordered Fatshark Scout in that shop and that was great mistake They debited money from my account then they said they couldn t deliver them to me lied to me in correspondence and when they refund money I lost 13 because of the exchange rate And all this time they were trying to sell me a more expensive product that requires additional purchase of the battery and normal antennas

If I could give a zero star review I

If I could give a zero star review I would I ordered the arris 250 drone about a month and a half ago I got a box in but it was just the drone and remote That s it No battery No goggles like I had purchased The antenna was the wrong antenna It s like they opened the box and just put random parts to the drone not knowing if they went together I contacted them and told them the problem and they said that the goggles shipped separately from the drone Well first of all that s completely dumb I told them it didn t have a battery in the box and they said it should I told them it is not in the box and that they need to fix it They told me they would send it Still waiting on that I messaged them again two days ago about the antenna and they said that they were sorry and didn t send it out I told them this over a month ago and that it would take 25 days to come in I m done with them They are a pure waste of time and obviously money DO NOT DEAL WITH THIS COMPANY

Stay away from this company

Ordered an ezrun motor for my rc truck within 3 times of using it it literally fell apart and stopped working I understand things happen so I contacted customer service for a return since I was in the 30 day warranty period They would not honor their warranty and tried to sell me another motor at a discount plus shipping What a joke I will never order another hobbywing product

I would give this company 0 Stars if I

I would give this company 0 Stars if I could this company is a bunch of crock I have this friend who purchased to esc s both of which fried within 10 minutes of using them and they refused to even help him which is crap because I know he followed all the directions and I know that he did it step-by-step he made sure he had the right equipment everything and this company has told him three options which is bologna because a company should warranty their product especially if they want customers to stand behind their products my friend has an arrma kraton and I know that they would go above and beyond to help him out to make sure he was a satisfied customer and hobbywing is literally the worst product ever to purchase Because he plugged all of his equipment into a different ESC and guess what lo and behold it works perfectly fine had no problems whatsoever but the moment the ESC from hobbywing was put in it fries pathetic in a company and definitely a pathetic warranty manufacturer s defect whatever you want to call it I know for a fact that he has spent over 1 000 on hobbywing products and they ve all s on him it s pretty sad that a company can t stand behind their guarantee that a product of theirs is going to work

Don t buy from Hobby-wing aka Arris hobby

Hobby-wing aka Arris hobby sold me a product which was defective The drone has electrical issues They will fight you over returning or exchanging the product even though I contacted support on the very first day it arrived and alerted support that the drone wasn t working properly Instead of replacing the product or issuing a refund they are trying to force me to pay to send it to a repair center and go another week without being able to use the product I payed several hundred dollars for which arrived unusable They will push the shipping fees for the return or repair of the defective products on you rather than providing a return label Customer service is over seas and they have no customer service in the US so you will be waiting hours upon hours for responses and simple issues will take days or weeks to resolve

Hobbywing axe 2300kv

I was lead to believe this was a great company with great support but for some reason I have a problem with their product and they say it s impossible I bought an axe 2300kv brushless set up and don t even run the fan For some reason though it flatlined one of my cells in my 3s lipo without reaching voltage cut off The response I got was that s impossible it wouldn t do that what accessories are you running the unfortunate part is I m not running any accessories not even the fan My questions are 1 why didn t the voltage cut off work for all of the cells Clearly one of my 3 cells went to 0 so that means it should have stopped at 3 4v per cell the setting I put it at but it didn t 2 why don t you put in the instructions that if you play with the throttle rate in the controller that it causes batteries to go past voltage cut off I assume you guys suck at research so bad that I had to conduct my own and I found that if I played with the throttle rate instead of keeping it all the way cranked up that it ll kill a battery I ve tested this with 4 different batteries and they all worked fine till I adjusted the throttle rate then they started to degrade abnormally and they started to go off balance then would go down past voltage cut off Overall I m going to post this review on anything that has to do with the axe system till I get contacted again with a fix for killing my 60 battery completely Your R D team needs to do better

horrible esc

i bought a brand new QuicRun Series 10BL80 ESC for my project truck and with less then 20 min of run time it dies i have no connection to the esc and thought by upgrading it it would last longer then the previous axial esc that came with the truck and im disappointed because when i contacted the hobbywing help services i have been ignored in total i wasted 75 canadian