Hobibear Reviews

For all UK customers note that this is

Beware all UK customers that this is a Chinese factory drop shipping from China Their returns depot is in Germany and they will expect you to pay to return any product there I needed to return a pair of child shoes and it cost me 15 a 1 3 of the value of the shoes They were then returned to me weeks later with no reason as to why Their customer service is non-existent Be warned

Don t bother

Don t bother The shoes are cheap made Chinese products and don t have a return address in the UK so you ll be paying over the odds to return them Which is likely because the sizing was so poor

AVOID

Do not buy from returns are to Germany at your own expense if in the UK Customer service is awful They try to force you to accept a 20 refund on the items rather than returning There is no mention of any of this on their website or when you are buying from them Had I known I would not have bought from them in the first place

DISGRACEFUL BEHAVIOUR

DISGRACEFUL BEHAVIOUR FROM THIS COMPANY WHO DESPITE SENDING DAMAGED GOODS CONSTANTLY OFFERED DISCOUNTS OF 10 20 AND FINALLY 35 INSTEAD OF ACCEPTING A RETURN FINALLY THEY INSISTED I SHOULD RETURN GOODS TO AN ADDRESS IN U S A DESPITE ORDERING FROM CO UK THEY ALSO REFUSED TO PAY POSTAGE DESPITE WEBSITE STATING THEY WOULD PAY POSTAGE AVOID AT ALL COSTS

Avoid

Very unhappy with the customer service this company appears to be a UK based company but it is based in China I usually check the trustpilot reviews before I buy anything but frustratingly for some reason I did not on this occasion I ve been trying to return a pair of shoes for a week or so now I just get suggestions of keeping the shoes and getting 20 back and reselling them then I was given an address in Germany to return them to but no option to put a contact number or contact name on the phone so Evri won t accept them to deliver them Now they said I should swap them for another pair of shoes I just want my money back and I just want to return the shoes It shouldn t be that difficult but clearly it is and I imagine I will not get my money back again which is very frustrating

Excellent shoes made to fit human feet at an affordable cost price

People complaining about the shipping time and return cost clearly can t be bothered to even read the T Cs All shoes I ve got from Hobibear are of high quality and most importantly they are made to fit a human foot - wide toe box flexible sole and overall very comfortable

Good customer service great product

I accidentally put the wrong email address on my order so didn t receive email confirmation - when I emailed customer service about the order they responded super quickly with the tracking info I needed No issues at all with delivery I thought it was pretty quick considering it travelled from China much better than another barefoot brand I have used Brilliant product too Good quality and super comfy shoes I m sorry to see that others haven t had a great experience but I m pleased I didn t let those reviews put me off Will purchase again but next time I ll give them the correct email info

Fab shoes Fab service

Fab shoes Bought them specifically for playing my drums in I need to feel what my bass and hi hat pedals are doing These are so good I ve ordered a second pair