Hoeffner Reviews

Excellent

Excellent appreciate

Thank you

Thank you for your timely reaction and professional approach

Great fast service

Great fast service delivery and quality

super toller service am telefon top

super toller service am telefon top - so habe ich noch einen alternativen h ngesessel p nktlich bekommen weil das wunschteil ausverkauft war

Terrible Produkt terrible quality terrible service

I ordered a shelf from M bel H ffner The product arrived dirty and multiply damaged with me It was of subterranean quality I could only dispose of it On my complaint including photo documentation I was informed that M bel H ffner refuses a refund due to lack of return - A predictable as well as hypocritical reaction - because the shelf would have been in the case of a return - as can be seen from the photo documentation sent - in any case no longer usable or resalable But of course the effort involved in dismantling repackaging and returning the product is out of all proportion to the prospect of receiving an equally inferior replacement product M bel H ffner knows this as well So it was obviously a pretext of a dubious supplier I will avoid not only the product but also M bel H ffner in the future

Do yourself a favor

Do yourself a favor do not buy furniture from Hoffner Our order had five items and three of them came with issues each with a different one One had so poor quality and was defect the other one arrived with in color and a shelf came without bolts and plan Another point I understood is that they are just another type of Wish just overpriced one Most their products comes from east-Asia with no quality control and no inspection and to be honest no responsive service Their after service team answered very wage and did not provide me any acceptable solution For instance 14 euros reduction in original price was their option for a damage leg of a serving trolley I regret every euros that I spent in their shop Hope this review would help some avoid struggling in a same unpleasant situation

The worst purchase experience ever

The worst purchase experience ever I bought a dining table and a sofa from hoeffner schoenberg on 11 03 2022 week 10 and it was told that I will get dining table after 2 weeks and the sofa after 3 weeks After 3 weeks I sent an email and ask for the exact delivery time and they told that I will receive them on week 14 and after a day they phoned me and said I will get the sofa on April 20 week 16 and I get a day off from my work as the sofa installation may take some time On week 15 I recieved the dinning table in a poor packaging and there were no screw in it I called them and they said that we will send it to you some times in future And on April 19th afternoon they called me and said that we are not going to send your sofa tomorrow After calling them several times I have no dinning table or sofa We sit on the floor and I have a very bad backache I am going to complain them as I have a contract with promised delivery date Never buy anything from hoeffner de Das schlechteste Kauferlebnis aller Zeiten Ich habe am 11 03 2022 Woche 10 einen Esstisch und ein Sofa von hoeffner sch nberg gekauft und es wurde gesagt dass ich nach 2 Wochen Esstisch und nach 3 Wochen das Sofa bekomme Nach 3 Wochen schickte ich eine E-Mail und fragte nach der genauen Lieferzeit und sie sagten dass ich sie in Woche 14 erhalten werde und nach einem Tag riefen sie mich an und sagten ich werde das Sofa am 20 April Woche 16 bekommen und Ich bekomme einen Tag frei von meiner Arbeit da die Sofamontage einige Zeit in Anspruch nehmen kann In Woche 15 erhielt ich den Esstisch in einer schlechten Verpackung und es waren keine Schrauben drin Ich habe sie angerufen und sie sagten dass wir es Ihnen in Zukunft einige Male schicken werden Und am Nachmittag des 19 April riefen sie mich an und sagten dass wir Ihr Sofa morgen nicht schicken werden Nachdem ich sie mehrmals angerufen habe habe ich keinen Esstisch oder kein Sofa Wir sitzen auf dem Boden und ich habe sehr starke R ckenschmerzen Ich werde sie reklamieren da ich einen Vertrag mit versprochenem Liefertermin habe niemals etwas bei hoeffner de kaufen

Pretty bad experience with H ffner

Pretty bad experience with H ffner The communication is terrible We are all humans and can understand that delays happen but they never apologize even tell me that everything is ok They are not good with honesty and transparency