Hoka-uk Reviews

I bought the Graviota 4 running shoe

I bought the Graviota 4 running shoe and after 2 months the backs have worn down to the foam Now you are probably thinking wear and tear from endless running miles Wrong these were for comfy dog walks around our local tarmacked park path Email sent with photos and complaint and still no response after 8 days Poor quality shoe and will stick to new balance in future

Bought some Cielo X1 trainers for 250

Bought some Cielo X1 trainers for 250 unfortunately the 9 5 were too small so opted to return them and get a size 10 replacement Post the trainers back via DPD who lost the package at one of their units I contacted them got an incident number and emailed the customer service team at Hoka to give them this and see if we could sort this situation 2 weeks on I have heard nothing For a massive brand like Hoka I would have thought they would have some sort of customer service but I don t think anyone is employed to do this Number doesn t work emails aren t answered live chat is never available A complete an utter joke Unlike their trainers the business itself it utterly flawed 250 down and nothing to show for it Followed up multiple times and still nothing Just have to laugh at how such a big brand can be so poor

Ordered a clifton got an Ugg

Ordered a clifton size 10 got an Ugg size 4 instead Contacted the customer service via email as the chat is not available at all No repsonse I paid 135 and didnot get even the wrong shoes I got a completely different product

Terrible customer service

I ordered a pair of Clifton 9 s in my usual UK size 5 5 They arrived quickly but were too small so I sent them back to exchange for a size 6 DPD confirmed they were delivered to Hoka on the 18 10 24 but nothing from Hoka Stupidly I ordered a paid of Arahi 7 s this time in a size 6 but again they are too small It appears each style differs in the sizing I will now have to return them but don t want to take a chance on another exchange So far I have spent 260 00 with no trainers that fit I wish I d read the reviews before parting with my money

Ordered trainers on the 19th August

Ordered trainers on the 19th August Last scan was at Lincoln DPD depot on the 21st August Unable to contact Hoka customer services - I have been emailing them daily as the online chat service does not work and the phone number for the head office on London is dead DPD are saying that Hoka goods have no return details on them and they can only raise a complaint if Hoka contact them and they can only respond to them Absolutely appalling I am 131 out of pocket Will never use Hoka again

Purchased a pair of Clifton 9 s two

Purchased a pair of Clifton 9 s two weeks ago only used them generally The heel and sides on both shoes have started to deteriorate Contacted Hoka UK customer services via email and sent several photographs I even offered to return the trainers for inspection I have had no response from Hoka whatsoever Paying 135 00 for a premium running trainer that cannot withstand basic walking friction I have tried calling and the live chat both have been unsuccessful I have found similar stories and reviews like mine on Reddit and Trustpilot I am going to gather that evidence and provide it to trading standards their products are clearly NOT FIT for purpose or made to a satisfactory quality under the consumer act 2015 If you are reading this I suggest you do the same the more complaints trading standard receive the more likely we are together to get some resolve

Really disappointed with my visit on

Really disappointed with my visit on Thursday this week Arrived early to get one on one advice on right shoe for my mid foot fusion and just got past from one assistant to another Ended up dealing with 4 shop assistants and trying to tell same story and get proper advice just didn t work Didn t end up with any proper help and left not making a purchase You really to change the way you manage your in store experience Very unhappy customer

Non existent customer service

No one responds to their CS email and no one is ever available via chat I was only looking to get my express shipping refunded as my order was not delivered next day but after seeing all these reviews I will just return the shoes Considering this was my first time ever purchasing from Hoka I m pretty disappointed