Tourist Transport in Barcelona Hola Barcelona
Based on authentic user experiences
Danilo Mota
6737 reviews
N/A
5 months ago
I arrived in Barcelona in 23 01 2024 I
I arrived in Barcelona in 23 01 2024 I was at the machine about to buy the ticket when one of employees from Hola Barcelona came to me and said I will explain how the tickets works he said to me buy the tickets 5 days this one is the best option to you I asked him many times is there another option it s so expensive this ticket 40 80 He said this is the only option that you have does not exist another ticket I bought 2 tickets because I was with my partner we paid over 81euros for 5 days When I arrived in my Airbnb the lady who lives in Barcelona explained and said the guy who sold the ticket to you from Hola Barcelona lied to you There is T-Mobilitat where you can buy 10 tickets for 12 euros or 21 euros for whole month I tried to get my refund in my first day as soon as I got this information however the company does not care about it They didn t reply and when I called them they said we can t refund you because you validated the ticket Of course I validated the ticket I didn t know about it your colleague lied to me gave wrong information It s the worse company that I bought something and they never try to solve our problem When I saw the guy who sold me the ticket next day he said I don t what you are saying He lied to me twice he said my ticket was validated to use to go to the airport and it is not either I felt so prejudice about it I would like to bring my case to the court They can t do it with the customer
Bob Hurling
6737 reviews
N/A
5 months ago
Hola Barcelona charged me twice for one
Hola Barcelona charged me twice for one Montjuic Castle Cable car ticket voucher They have refused to refund as their system says Sin Pagar even though I have provided a screen shot of my bank account showing the payment being withdrawn twice This is has now been reported as a crime
Han E
6737 reviews
N/A
5 months ago
Pure scam do not buy
I bought the 5-day travel card because 1 I read that it was for unlimited public transport but of course not all buses were included in this And 2 it also said that the travel cars included the Aerobus ticket from and to the airport This was of course not correct Aerobus told me HolaBarcelona has been doing this scam for ages I also tried contacting them on their website but their contact form does not work and their messenger-link leads to nowhere further confirming their website and business is pure scam
Juliette Kendall
6737 reviews
N/A
5 months ago
Don t do it
Don t do it We bought it purely to get to the airport and use the metro We went to catch the bus to the airport and said they don t accept it Their website specifically states you can SCAM
Andrea R
6737 reviews
N/A
5 months ago
No recommendation
Because of a general bus strike in Barcelona we couldn t use our tickets The employee from HolaBarcelona advised to ask for a refund by mail but we wrote several mails and didn t get an answer Hands off from this business
Maria
6737 reviews
N/A
5 months ago
Hola Barcelona is definately not a fair
Hola Barcelona is definately not a fair organization They apparently purely focus on making money and not on customer service They do not reply to any form of contact in case something went wrong Not on Messenger or Instagram their inbox is full so emails also don t arrive there I bought tickets for the teleferic montjuic with them But no where on their website it was mentioned that the teleferic was closed for refurbishment until march our stay was until february 27 When asked for a refund they cannot be reached Its been a week now and still no contact Worst travel organisation I have ever experienced
PippaG
6737 reviews
N/A
5 months ago
DON T
Bought a cable card ticket online and was charged twice Several emails multiple phone calls and three months later - still no refund
Bettina Braunstein
6737 reviews
N/A
5 months ago
Unused teleferic ticket not reimbursed
In January I bought a ticket for the Teleferic Montjuic for a stay in Barcelona end of February On the website of Hola Barcelona it was not visible that the Teleferic would be close in the last week of February Since early March I have been contacting Hola Barcelona via multiple ways website email phone to ask for a reimbursement but without success I got a ticket numer and it was confirmed by phone that somebody would take care of my request but now we are almost two months later and nothing at all happened Very disappointing And - what I learnt later when staying in Barcelone - the teleferic is included in the normal public transport day tickets Also this was not clearly visible on their website So all in all a very disappointing experience