Holdengroup Reviews

Never again will I use this dealership

Never again will I use this dealership As a Motability user my car has to have a service every 10 000 miles On Monday was the second such service There were other issues with the car that needed attention too After leaving the car at the dealership the problems started I will not name names to avoid embarrassing the individuals on a public forum suffice to say that the recorded message on their telephone boasting 80 years of award winning customer service stopped at about 1pm on Monday The service and the way I was treated you would expect from an Arthur Daley dealership The problems got so bad that it ended up involving Motability and Kwik Fit tyres working on my behalf because the dealership were too special to coordinate things for me to get the car fixed I was left with a headache which is still with me 2 days later The anxiety and stress caused made my nose bleed twice on two separate phone calls one of these was to the dealership manager himself He had absolutely no concept of the issues because he did not do his research before phoning me so ended up making matters worse A phone call has gone in to Tim Holden owner of the dealership which still hasn t been returned nearly 48 hours later This speaks volumes as to how the Holden group love you while your purchasing or leasing a vehicle and then it stops If Motability were not going to charge me a fee to end my agreement my car would be unceremoniously dumped in Holden Kia s car park and I would find another more professional outfit to provide me with a vehicle This still might happen if I can borrow the money In the meantime I will have to find an alternative dealership to carry out any further work on this car over the next 12 months including another service and mot as I will never set foot in this dealership again I value what health I do have more than the circus that is Holden Kia I would also advise any potential customers of these people especially Motability customers to think long an hard before patronising this dealership The ineptitude of the service staff and its current manager know no bounds and the dealership owner doesn t seem to care either Do yourselves a favour and steer clear of this place and pardon the pun

Poor service overcharged deceit and lies

The customer service that I recently experienced from Holden Volvo was exceptionally disappointing 1 I was not kept informed unless I called and asked for updates Every time I called I seemed to speak to someone different They all seemed to use the excuse that they weren t the person responsible for dealing with my car repair 2 I experienced a series of misdiagnosed faults Once my car was repaired I was not provided with any evidence of why parts needed to be replaced Initially I was told I needed a new battery My battery had been checked and confirmed to be in good health immediately prior to arriving at the dealership battery and labour cost 350 The new battery did not solve the problem Next I was told that I needed a new steering column lock part and labour cost 900 The SCL did not solve the problem Next I was told that I needed a replacement circuit board part and labour cost 900 TOTAL 2000 Fortunately I had a warranty which covered a portion of this cost Holden Volvo took a view that they had saved me money by arranging the warranty claim They did not appreciate the fact that I had paid hundreds of pounds of the warranty Despite asking for evidence of the faults from the very beginning I only received copies of the fault code reports after I had paid and have no recourse The codes do not show any evidence of a fault with the battery The codes do not identify whether the SCL and the circuit board were actually both required 3 Upon collection of the repaired car I was presented with an invoice overcharging me by 130 When I pointed it out this was corrected and I was offered me a small reduction as a goodwill gesture Apparently this type of error doesn t normally happen 4 Although I had been charged for a road test as part of the repairs after driving home the engine management light on the dashboard illuminated Supposedly this was not linked in any way to the previous fault s The Volvo Journal on my vehicle showed a road test of 0 1 miles and for less than 1 minute not even enough time for the engine to get up to normal running temperature 5 Within a week of the new battery being fitted it was tested at another Volvo dealership and recorded as 82 healthy and 67 charged Apparently this is also normal So when I asked for evidence of why the multiple components needed replacing I was told that this couldn t be provided and I would need to take the General Manager s word for it And when I asked for proof of provenance of the replacement battery to prove that it was in fact a new part I was told that this couldn t be provided and I would need to take the General Manager s word for it Yet when I asked how long the road test was I was told that it was out to the ring road and back in a big loop which on a map equates to approx 3 5 miles I didn t take the General Manager s word for it and checked for myself My car was driven for 0 1 miles and for less than 1 minute

My new car- A sorry statement of facts

The lack of service from both Holden s Norwich and Volvo is making me feel frustrated and powerless On 26 August I paid the 500 deposit on a new Volvo XC40 through Volvo dealership Holdens in Norwich I was told the car should be delivered end November But there were successive delays and eventually it became late February On 29 February I paid 22 200 the balance of 50 of the price the other 50 payable by instalments over 4 years I took delivery on 9 March On 15 March when I was in Kent the engine started but the electrics failed the screen in front of the driving wheel failing to light up Volvo would not send an engineer to help - and would only transport the car to a Volvo garage within 50 miles of where I was not much use when I live in Norfolk Happily the AA came and rebooted the battery but advised that there was a problem needing to be sorted On 19 March Holdens collected and returned the car apparently repaired but did not tell me what they had done I had to ring subsequently to find that they had reset the system Problem seemingly sorted On 21 March exactly the same screen failure occurred Clearly I could not trust the car and decided to return it Holdens said that they could not assist me even though I had bought the car through them as my contract was with Volvo On 22 March I emailed both Volvo and Holdens to say that I had been sold a defective car while the engine starts it s illegal to drive the car on the road I was exercising my legal consumer rights to return it I wanted the car removed from my drive and the 22 700 I had paid refunded When I email Volvo I get only formulaic replies saying that they will investigate my complaint which may take up to 4 and possibly 8 weeks I have spoken to two individuals in the sales department but they will not put me in touch with an individual with authority with whom I can speak There is an impenetrable corporate veil Holdens give me no help I continue to have to insure the undriveable car I feel very disappointed I live in the middle of the countryside Without Volvo returning the 22 700 paid in good faith I cannot afford to buy another car The case is quite clear I have been sold a car which is simply not fit for purpose

Lied about obvious defects and refused to fix them

We ve purchased a 2015 Skoda Fabia from Holden Group We ve never seenor test driven the car It was delivered to our home address 115 miles away with a possibility to return it within 14 days at our own cost We were assured by the sales representative the car is in excellent condition has passed their rigorous checks and has no known issues Once the car was delivered we immediately noticed that the second key is not working It has left us with an uneasy feeling considering the promise of a rigorous check before delivery However as it was only a dead battery we decided not to complain Another issue which we noticed was a whining sound coming from the engine bay when the AC is on This time we called Holden Group and their service rep told us this is normal and all VW group cars have this noise When we disagreed we were told to take it to a mechanic for a second opinion We did take the car to a local mechanic who immediately told us this is not normal and is due to a worn out radiator fan bearing When we called Holden again they were not interested in the opinion of our mechanic nor wanted confirmation from them over the phone and instead changed their tune to say that the noise does not affect the operation of the fan and therefore there is no issue When asked to confirm via email that an issue exists they ve refused to do so When we asked them if the radiator breaks down within the warranty period would we be covered by the warranty they replied it depends on our warranty details and could not confirm for sure We have extended a gesture of goodwill asking to discount the price of the car by what it would cost to fix the issue ourselves and they ve refused to do so as well We ve been offered to keep the car as is or return the car 115 miles away at our own expense In my view this is a company that doesn t care about its customers and its own reputation Don t believe their rigorous check promise and only buy the car if you have checked everything yourself

I took my Kia Picanto into Holden Kia

I took my Kia Picanto into Holden Kia in Norwich for a service and MOT yesterday I had booked this about a month ago for a service and MOT The service was done although I had to check on it in 3 12 hours because no-one had contacted me I was waiting in the waiting area because I live in Holt too far to travel home etc I received my health check via a message usual I know All was well there This was an 1 1 2 hours after they accepted my car I then expected to be contacted within the hour that my car was ready for me In the end I asked them at reception it appeared no-one knew where my papers were and eventually they were found under a lot of other papers on a very muddled desk I then asked if my MOT was ok and the receptionist looked on the computer and informed me that MOT had NOT been carried out Impossible I said I had asked for both service and MOT when I booked the car in I asked the receptionist when my MOT was required and he told me May 10th I knew it was imminent He said I could be squeased in but my car would not be ready until late afternoon Bear in mind I had been there since 9 30am I said I would think about it If the receptionist could tell me when my MOT expired surely that would be an indication that it was important to do along side my service I am extremely disappointed with the service I received at Holden Kia Norwich and will not be using the garage again Very very seriously Anne-Louise KingPS - I would to add to my above report that the Manager of Holden Kia Norwich has been in touch with me to apologise for my experience at the garage Graham Webster the Manager has offered to pay for my MOT and hoped I would return to his garage He added that he is working hard to improve people s experiences at his garage He has not been in the position of manager very long Very sincerely Anne-Louise King

Don t bother

Don t bother I had my xc40 in for a service Nothing explained upon arrival no social skills They had my car for 1 5 hours and I was told my car was ready Upon arriving to pick it up I was told that it was not ready and had to wait another half hour They cleaned my car but this was not a good clean Upon inspection when I got home I noticed slight and small scratch on the passenger door and a small but deep down to metal scratch on the drivers door These were not there before I called and informed them I emailed some pictures and received a call from the service manager and arranged an appointment with him to view the scratches Upon arrival of the time agreed I was informed that he was in a meeting The service advisor thought this was okay for me to wait and brushed it off in a carefree way by saying just grab a drink and take a seat I asked for an estimated time and was told I dont know I waited for 30 minutes to no avail and I could feel the frustration building I approached another advisor who tried to get another manager to look but as luck would have it he was not there After travelling 25 miles for an arranged appointment I did not receive one apology so I decided to end the fiasco and asked that the manager call me when he had finished his meeting and drove another 25 miles back home This is still ongoing No call yet but I ll give it another day or so A word of advice for anyone who goes for a service is walk round your car with a smartphone and record it As a main dealer I would have thought they would do this before they start working on it How wrong was I Big company treating customers like second class citizens

Shocking after service from Holdens Norwich

Shocking after service from Holdens Norwich I phoned as my nearly new car bought from Holdens had failed its MOT to arrange for the work to be done under warranty I depend on my car for work and to get my kids to school They could not offer me an appointment for 20 days which would mean that I could not drive my car and would have to pay for a new MOT to be done except when pushed the following day but with no courtesy car which I was not able to do not living in Norwich They were so unhelpful and just much much much too busy to be able to help The thing that I find frustrating about Norwich Holden is that they are all over you like a rash when they want you to buy something and they invest heavily in the sales team but when it comes to aftercare it seems there is no care whatsoever So beware I ended up calling the Downham Market branch and spoke to Andy who was brilliant totally on it and great service and actually did care Unfortunately i have to drive to Downham Market to get my car fixed under the Volvo warranty paying for the petrol and taking a half day off work to do this but they are super helpful and I would wholeheartedly recommend Downham Market following my distressing experience today with Holden Norwich

Beware

We recently had a disappointing experience with Holden Motors and feel it s important to share the details to inform other potential customers about our experience We paid a 500 refundable deposit for a vehicle which was due for collection on December 21st However several issues arose during the process that led to significant frustration Firstly the terms of the extended warranty were not finalised on time and we were provided with incorrect information When we requested further clarification instead of receiving the necessary assistance we were given the contact details of a third-party provider to resolve the issue ourselves This lack of customer support was a clear red flag and did not meet our expectations for service or professionalism Despite being told that the warranty details would be finalised by December 27th we had a strict mutually agreed deadline of December 21st and given the poor communication and lack of clarity we made the decision to purchase a different vehicle As per the agreement we are now requesting the immediate refund of our 500 deposit as the terms of the warranty were unacceptable However Holden Motors has failed to process this refund and is withholding it despite the clear terms outlined in the receipt 500 to be refunded should terms of extended warranty be unacceptable as signed by their sales representative We are now left with no choice but to escalate the issue and are requesting a swift resolution We trust that Holden Motors will act promptly and professionally to resolve this situation Good customer service is vital for any business s success and we strongly believe that Holden Motors has missed an opportunity to build trust and ensure customer satisfaction Delays or poor handling of such matters can have a long-term detrimental effect on a business s reputation particularly in an industry where trust and communication are key We sincerely hope that Holden Motors will process our refund without further delay and take this feedback seriously to improve their overall customer experience in the future

Not a good start from this dealership

Not a good start from this dealership went in last Monday to enquire about the ev6 demo couldn t get a price on mine at the time but was told they would contact me Tuesday but never heard anything back Wednesday phoned the dealer spoke to a sales woman who had all my information and would phone me back never heard back tried to phone couldn t get through it s now Saturday that s not good communication and no customer service