Hollandamerica Reviews

Holland America is a fraud cruise line

Holland America is a fraud cruise line I am with a non-immigrant US visa when i called the Agents they said I am fine to travel in a cruise trip from Seatle to Alaska I did mention that I am on US VISA and I cannot choose a trip that have Canadian stop agent said I am fine to travel in the ship from Seatle to Alaska After I reached seatle on the trip day guest services didn t allow us to board the ship as it crosses the Canadian water boarder They didn t refund the trip cost as they have a disclaimer in the booking saying that guests are responsible for immigration checks But their sales agents sell the trip at anycost with wrong information I asked for re-scheduling the trip they didn t agree to it Only Fraud companies take money from customers without providing services

If I could give it less than one star I would

If I could give it less than one star I would If you expect anything more than a 2 star experience choose ANY other cruise line the staff is amazing - but the operation is short of smart This is my first cruise ever and needless to say this will be my last with Holland America Anyone who would like details and pictures please let me know

Holland America - Expect little Get less

Trying to make a payment due today Website not working Cannot process Try later or call for asstance Error in MasterCard I don t even have a MasterCard Trying to use the same credit card I always use with them Annoying telephone tree followed by no response Chat not available All this during normal hours of operation I need to leave NOW for a road trip Cannot wait any longer

Holland America cruise around the Med in Sept 2023

Our cruise around the Med in Sept 2023 was ok but their guest services before and after the cruise atrocious For this reason I won t be using this company again When I had a complaint on being overcharged on the minibar they initially offered a credit to my account that expires after 12 months When I complained about this I just got an auto reply saying they were busy due to the effects of COVID and would get back to me which they never did The cruise itself was overly expensive and their excursions a rip off We did enjoy the meals in the dining room though due mainly due to having nice food and service there

Missed Opportunity for Holland America

I booked a Holland America Alaska Cruisetour through the AAA Tour Group The tour included a flight on Alaska Air from Seattle to Anchorage The tickets were to be delivered to our hotel in Seattle upon our arrival They were not there and we had to call AAA to find out where they were They eventually contacted Alaska Air and arranged for our boarding passes However we were required to pay for our checked luggage We assumed that that cost would be included in our tour package After more than eight months of correspondence with both AAA and Holland America we were informed it was not At one point Holland American claimed we had purchased the Alask Air tickets so it was our responsibility to pay for the luggage fees We obtained documentation from Alaska Air confirming Holland America had paid for the tickets and sent that to Holland America Holland then claimed it was our responsibility as Holland America does not pay for luggage fees The amount of time consumed in this matter as well as the outcome is enough to discourage us from using Holland America in any future travel plans

Money grabbing hard sell all shops

Money grabbing hard sell all shops 32 days later still awaiting my money back from the debit card hold they already took the payment in full Customer service can t help say e mail quest relation there e mail response is 6-10 weeks response time as busyDisgusting customer service would never cruise with them again

Honest Opinion

We are very experienced Cruisers across many continents and many cruise Lines This was our first - and last - one month cruise with Holland-America on the Westerdam This is a small old ship that is outdated in every respect The Dining hours were extremely early The Bars had little life The Shows were very poor and all lacking live supporting musicians therefore most evening the theatres were half-empty with little ambience The advertised wine lists were unavailable - originally providing a choice of 14 wines but actually only 8 - therefore the Guest had a far reduced choice The pricing was absurd totally rip-off The food although well prepared presented was boringly monotonously repetitively ordinary The verandah cabin was good but on 3 separate occasions the toilets did not flush One of the Lido deck pool toilets did not function - for 3 weeks - unbelievable All these comments and others were written communicated directly to Guest services - and a very simple auto polite acknowledgement was received - but no face-to-face meeting or apology Poor Marketing It is ALWAYS professional marketing to reply respond to constructive comments This cruise Line is evidently not capable of this Not recommended

Head of Customer relations is unprofessional

When the head of guest relations named Brett Swofford won t even bother to answer your concerns but chooses his secretary to do his dirty work We came down with COVID just prior to embarking and canceled so as to not infect the crew and passengers They would have preferred we had sailed instead by refusing to grant us any kind of credit toward a future cruise This is a company and Management who only cares about filling rooms and not the welfare of the passengers As this was our anniversary cruise we took our losses and booked our next cruise with Cunard instead