Homdiy Reviews

Resisting refund for Order UKHY1384

My item has yet to be shipped and I have asked for a refund well within the 14 days online trading rules within the UK I know it had not been shipped as I have not been sent a shipping alert or details As it has not been shipped I should receive a refund as set out on their website but I have yet to have any reply to my email or refund Should have read the reviews first This website is connected to multiple other similar websites with very similar issues - this is clearly a long running issue across multiple fronts I want them to give me my refund or I will report them to the financial ombudsman Order UKHY1384Update - instead of immediately refunding they asked me to take a 10 price reduction to not cancel This is not a legal response as they need to honor a request for a full refund when asked for I have further requested a refund

bad customer service experience and cheaply made products

we purchased 6 different types of light fixtures Order HY96432 issues 1 - got 2 sets of sconces for our living room when the electrician installed them he told us that he s never seen the types of bulb sockets that these fixtures have and that we may have trouble finding the lights for them Looking at the website I purchased the size lights that were recommended in the product description they didn t fit I purchased two other types of lights and neither fit I have now been going back and forth with customer service who have not been helpful and who take days to get back to me only to state what s on the website and not always correctly I now bought two expensive light fixtures and paid a lot of money to have them installed and functional and I have no light in my living room not sure what to do next 2 - I purchased three hanging glass fixtures for my kitchen unfortunately painters put on an extra coat of paint after the fixtures got installed and a few drops of paint fell on them generally with glass paint comes off just by using your nails this was the case here as well except the color of the fixture came off as well with my nail so the glass on the fixture is actually clear and the super thin orange coating that makes it look orange will come off if you lightly scrape it with your nail I inquired with the website and was told that they would sell me just the glass for these three fixtures for about 3 4 of the price of the original purchase does not feel right and had I known that the colour is lightly sprayed on and not actual colour of the glass I would have never purchased them

DO NOT BUY FROM THIS COMPANY

DO NOT BUY FROM THIS COMPANY Waste of time and money I ordered 4 lights each costing over 80 for my home They all turned up separately taking 3 weeks to arrive I paid for an electrician who s as only able to put up 2 lights as 1 light turned up damaged and 1 light was the wrong order was a white light not a warm light I have been back and forth with customer service for ages trying to get this resolved and they keep asking for more evidence even though I have sent everything asked for The lights are not even great quality and the service is terrible Feels like I ve been scammed - not worth your time

BAD CUSTOMER SERVICE

BAD CUSTOMER SERVICEOrder UKHY2016States 30 Days return but no steps or address for return I have emailed the customer service email to ask where to send the goods for a refund on the day 2 3 lights arrived to no response at all I can t log into my account as you need a verification code that never arrives Product is cheap cheap goods from China

Disappointing Experience - Not Worth the Money

We purchased a LED ceiling light for 137 only to find the exact same product on AliExpress for just 50 with the same stock pictures The price difference is ridiculous We also bought the color-changing version expecting it to work with a remote control as shown in the promotional video on their website However we discovered that the light change can only be triggered by repeatedly turning the light switch on and off three times to switch to cold light This is extremely inconvenient and not as advertised To make matters worse returning the product requires sending it all the way to Shanghai with a 70 shipping fee Please don t make the same mistake we did research the product carefully as you can find the same model for much cheaper elsewhere

After few weeks waiting received parts of the lamp I ordered

Sadly after I just received the 1st parcel of 3 lamps I ordered I must confirm what looks like a scam company potentially a supplier of lamp parts to another company After waiting over 2 weeks I just received a box with parts of my lamp no instruction or invoice either Completely unusable Save your money and don t risk I d never order anything again and regret ever coming across this website Order nr UKHY2501

Ordered lights wrong colour sent

Ordered lights wrong colour sent company tried to blame me even after sending screenshot of my order stating the colour I had ordered Then they asked if I would take discount to keep them even though they are the complete wrong colour and of no use Do not buy from this company their customer service is appauling and I am still no further forward with my lights and nearly one hundred pounds out of pocket

Terrible

I was shocked to find Homdiy was actually based in China When I realised I asked for a refund but was advised the item had already been dispatched It s been over two weeks now and I still haven t received a tracking number and customer service has ignored my three emails chasing I dread to think what the item will be like if I ever receive it

I bought several lights for my new

I bought several lights for my new house and the return of the lights was great Their customer service was great They replied within 24 hours and no hassle Definitely would recommend checking their website