Home2book Reviews

Fraud company

Fraud company We had a reservation with them on Tenerife Right the next morning we moved in we discovered that the whole flat is full of ants I have contacted the company but since it was impossible to reach anyone on the phone I had to communicate through telegram I have provided with proof of the ants they were everywhere On the floors both on the downstairs and upstairs on the kitchen counter and not to mention in our bags and on our stuff We had our 1 year old son with us so I have requested to relocate This was denied I was offered with a cleaning crew After a few hours 1 guy came who mopped the floor downstairs with a small mop and offered me with an insecticide spray Given the spray is full of chemicals and the cleaning guy couldn t offer any other help I have contacted the company once again asking for relocating This was denied again so I had to book another accommodation by myself on our expense We had to clean our stuff pack and move out It was a very stressful situation with a 1 year old to handle I have asked for a full refund for the nights we haven t been there I was offered with a 30 refund of the night we spent there The company is communicating only through emails and telegram If I m lucky enough that a real human picks up the phone I m rejected I cannot talk to any supervisor because no one is there nor the person at helpdesk knows when the supervisor will be there It s a scam company I would not recommend to anyone to book through them

Terrible property and terrible experience

We rented a property on Tenerife with Home2Book through Booking com property Aurora We left the property 45 minutes after arriving there as long as it took us to find an alternative place to stay The property is far below the standard implied by the price The odor is dank and musky the furniture is old and the quality of the kitchen and bathrooms is poor The pool furniture was covered in dirt and the pool itself is only a basin of water not a proper pool It is located just below the busy main road that circles the island so the road noise is loud The couple in the property beside this one the Bianca which is managed by the same company complained of bed bugs and forced the company to arrange for a proper cleaning of the property right after they arrived because it was so dirty I have been trying to negotiate some sort of a refund with the company - we paid for 7 nights and stayed 45 minutes - but the responses over the two weeks since the experience have been horrible I m having to repeat myself they are lying about when we left the keys for the property and while a few days ago they implied that a refund is coming today they went back to their usual no refund stance because we checked in to the property It s true we checked in which is when we discovered how poor the standard of the property is We stayed for as long as it took to find more appropriate accommodation I m sixty years old I ve travelled around the world often using Booking and Airbnb This is the first time I ve written a complaint about any of the properties I ve stayed in And it is by far the worst experience I ve had with a property rental and property rental company Home2Book I m writing this so that other travelers understand exactly what they re buying and so that no one else makes the very expensive mistake I made with this property

This review gives an update to the one

This review gives an update to the one I wrote below Home2Book refused any sort of refund so I paid euro 2100 for a terrible property in which we stayed 45 minutes I m trying to organize a refund through Booking com but Home2Book has lied to Booking saying that we kept the property keys for all seven days when we kept them for only two days As I ve told them they should be embarrassed by their approach to doing business Avoid at all costs

Could not have had a worse Experience

Could not have had a worse Experience Please save your holiday and book with someone else No podr a haber tenido una experiencia peor Guarde sus vacaciones y reserve con otra persona

Flat in Santa Cruz de Tenerife

Flat in Santa Cruz de Tenerife edificio Santander-Pza de Espa a with sea views the blids broken and down so NO SEA VIEWS We called them and home2book did NOTHING about it NEVER NEVER rent this flat

Fraudulent company - their rentals pose life hazards

WARNING do not book with Home2Book - this is the most horrible studio and rental experience I have ever had The company Home2Book is dishonest renting at exorbitant prices an apartment Las Gaviotas - Playa Chica Tenerife that is run down stinking and simply dangerous water was leaking on electricity They also left me waiting in the street for 3h as the flat was not clean ready - they failed to meet the service agreement as per Airbnb contract 11 years of using Airbnb - and because of the dishonest practices by Home2Book the was the first time I had to contact Airbnb emergencies team to help me out I had massive problems with this place - equipment was old and broken Home2Book put my health at risk Beware and DO NOT rent anything from this company on Tenerife - their practices are dishonest and focused on maximizing financial gains no care given to quality of services nor safety for the client I doubt I will return to Tenerife because of this harmful experiences The Canarian government should look into the practices in the tourism sector companies like Home2Book bring bad reputation to Tenerife Canary Islands are on the list of Where tourists should not travel in 2025 - and surely the saturation of the island and related problems with home rentals such as the one I expeirenced add to this sad situation

Horrible experience

Horrible experience Do not rent this apartment we had to leave the apartment as we became ill as the bathroom interior was full of mold We became ill on day 4 We contacted the agency home2book com and sent them pictures but there was no response We demanded to have someone look at and evaluate this with us but no one came for the remaining 14 days Would never book through home2book com because nothing happens there except receiving money Had to book a hotel which cost us 3600 euros We received 200 euros in compensation from the accommodation

An outrageous company

We booked directly through FeWo and ended up with home2book The costs for almost 6 weeks of rent were deducted immediately Then we didn t hear anything for 6 months and thought we had fallen for a fake site Ultimately it worked The apartment was as described and very good for the price but they didn t mention that it was on the main street of the town It was correspondingly loud Then several defects arose and the employees there were 12 different ones never one person who felt responsible or was it the AI from home2book reacted in a friendly but snooty manner If something doesn t work it s the guests fault This is followed by teacher-like useless instructions but no solutions If the owner of the apartment hadn t stepped in we would have had a terrible time in Tenerife The apartment will cost twice as much next year Will the guests join in Hopefully not Therefore never again with home2book

Terrible experience with Home2book

On arrival at our apartment the bathroom was not accessible due to a problem with the door lock Home2book refused to send a locksmith to open the bathroom door unless we agreed to pay a minimum of 70 euros for a locksmith to gain access to the bathroom We did not agree to this cost as we had paid for an apartment with access to a bathroom We were without access to the bathroom for the first day of our holiday Home2book staff guaranteed re-imbursement of the cost we made to a local handyman who eventually got the door opened for us the next day Home2book did not honour this guarantee we are still waiting for our payment We will never book an apartment managed by Home2book in the future They do not care about their guests and do nothing to help when it is needed