Homefi Reviews

Unreliable and Dishonest

Unreliable and untrustworthy I had my device hotspot puck for less than two weeks It never got to high speeds as advertised The download rate was 8mbps upload topped out at 2 4mbps When I brought this up to technical support they said that s average because it s not wired First of all no it s not but even on their OWN WEBSITE they said average speeds are 20-35Mbps to download and 10-20Mbps to upload this thing isn t reaching even half of the lowest speeds they advertise They also claim is has a 20 hour battery life when fully charged and unplugged That is also a lie if I unplug mine it dies immediately I asked for a refund because the device is defective and the speeds are not as advertised They said I can send the device back but they refuse to refund me I was fully willing to allow them to prorate for the 70 9gb I used out of the 800gb I paid for but they wanted to be greedy So I m having to dispute the charge with my bank and let them figure it out No way I m paying for false advertising and broken equipment

This company is a scam

This company is a scam order their service they sent me a defective equipment the only way is chat with them and they do not provide any solution i pay 104 5 and then cancel and never arrived the prepaid label to return the equipment 2 days later they charge of 138 58 without my authorization I will change my card They are scammers

My Experience with HomeFi Internet

My Experience with HomeFi Internet Service - A WarningI was a HomeFi customer for approximately six months during which the service initially performed adequately However significant issues arose in February when my service was abruptly terminated within 30 seconds of my monthly payment being processed Upon contacting customer service which proved to be a challenging process I was informed that I needed to upgrade my service because an LTE router would supposedly work better in my rural area This explanation was particularly concerning given that I reside in Los Angeles one of the largest metropolitan areas in the United States When I requested a refund for February s service charge as I had received no service despite payment the customer service representatives were unprofessional and dismissive refusing to process the refund Their response was inappropriate and demonstrated poor business practices Key issues encountered Immediate service termination after payment processingMisleading technical explanationsPoor customer service responseRefusal to refund for undelivered servicesThis experience raises significant concerns about the company s business practices and customer service standards

This has been the absolute worst piece

This has been the absolute worst piece of technology I have ever owned It doesn t stay connected When it actually does connect it s barley passable and I ve used it in multiple states With the same subpar results You have to constantly turn it off and back on Customer service is non existent Avoid completely Also when you get ready to cancel I suggest you change your card number as they will billing you after the fact

Horrible company to do business with

Horrible company to do business with Cannot get in touch with anyone I cancelled service months ago but they keep billing my card for random fees I bought the equipment for 150 and despite canceling it I still had to send equipment back Then they didn t refund my 150 Instead they charged me another 25 restocking fee By my math they owe me 125 And their service was supposed to be 80 a month but they billed me 125 a month Horrible company that will be reported to the BBB and state attorney general

Horrible service

Horrible service It s great until they get your money Then it does not exist anymore WAY overpriced 4G junk Speeds WHEN worked were 2-6Mbps for 120 a month No thanks We eventually sent it back and continued for 3 months to get charged And 0 customer service so they do not remedy it They instead hide behind scripted emails We finally switched We got a company called Steadfast Communications GC Game changer 30x the speeds 1 3rd the bill Do your research But avoid HomeFi - TravlFi Same company to try to split up pissed off customers

They should not be allowed to do what

They should not be allowed to do what they do where I live we hardly have any kind of Internet so after hearing about home by I thought I d give it a try with the moneyback guarantee there is the first lie me and my wife read some of the bad reviews some of the good reviews we took that with a grain of salt thinking he will give it a shot It s moneyback guarantee worst Internet I ve ever had within minutes We knew we did not want this It was not worth the money and her moneyback guarantee is the biggest lie We paid 100 to get the best router we could so hopefully get the best signal we could when it didn t work we shipped it back after talking to a sales rep They guarantee us in assured us we would be getting our money back within a matter of days two weeks later we did get a refund after paying over 100 We got 55 back I accept the fact that we would have to pay the shipping in Hanley that was 20 not sure how 55 covers 100 and 20 in shipping We should at least got 80 back but we got 55 back and don t even try to get in touch with them they make sure it is almost impossible to contact them and speak to someone This is the worst company I have ever seen Do not waste your time Do not waste your money believe me when I say there are a lot better Internet services out there it don t matter where you live This is the worst and poor very poor customer service