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Based on authentic user experiences
Oliver Smith
6731 reviews
N/A
5 months ago
Avoid this company
First of all their free trial is a total scam By the time they ve finished deducting their hidden fees and excluding secretly non-refundable costs you will have paid them 45 for a week of absolutely terrible internet service Secondly they re just repackaging other companies services at double the cost I was sent a certain brand router looked it up and found that I could go directly to that other company and get the same exact service for almost half the price HomeFi was charging Yes I d have to buy the device up front from that company at the cost of about a year of rental fees charged by HomeFi So if I had stuck with HomeFi for a year I would have spent fully twice as much on internet service plus paid them the price of the router but they would still own the router and I d have to continue paying to rent it Nothing about dealing with this company was pleasant and their policies are blatantly sleazy Avoid them
Zyereri
6731 reviews
N/A
5 months ago
Unreliable and Dishonest
Unreliable and untrustworthy I had my device hotspot puck for less than two weeks It never got to high speeds as advertised The download rate was 8mbps upload topped out at 2 4mbps When I brought this up to technical support they said that s average because it s not wired First of all no it s not but even on their OWN WEBSITE they said average speeds are 20-35Mbps to download and 10-20Mbps to upload this thing isn t reaching even half of the lowest speeds they advertise They also claim is has a 20 hour battery life when fully charged and unplugged That is also a lie if I unplug mine it dies immediately I asked for a refund because the device is defective and the speeds are not as advertised They said I can send the device back but they refuse to refund me I was fully willing to allow them to prorate for the 70 9gb I used out of the 800gb I paid for but they wanted to be greedy So I m having to dispute the charge with my bank and let them figure it out No way I m paying for false advertising and broken equipment
glenis diaz
6731 reviews
N/A
5 months ago
This company is a scam
This company is a scam order their service they sent me a defective equipment the only way is chat with them and they do not provide any solution i pay 104 5 and then cancel and never arrived the prepaid label to return the equipment 2 days later they charge of 138 58 without my authorization I will change my card They are scammers
Christian Urbauer
6731 reviews
N/A
5 months ago
My Experience with HomeFi Internet
My Experience with HomeFi Internet Service - A WarningI was a HomeFi customer for approximately six months during which the service initially performed adequately However significant issues arose in February when my service was abruptly terminated within 30 seconds of my monthly payment being processed Upon contacting customer service which proved to be a challenging process I was informed that I needed to upgrade my service because an LTE router would supposedly work better in my rural area This explanation was particularly concerning given that I reside in Los Angeles one of the largest metropolitan areas in the United States When I requested a refund for February s service charge as I had received no service despite payment the customer service representatives were unprofessional and dismissive refusing to process the refund Their response was inappropriate and demonstrated poor business practices Key issues encountered Immediate service termination after payment processingMisleading technical explanationsPoor customer service responseRefusal to refund for undelivered servicesThis experience raises significant concerns about the company s business practices and customer service standards
Logan Yeats
6731 reviews
N/A
5 months ago
This has been the absolute worst piece
This has been the absolute worst piece of technology I have ever owned It doesn t stay connected When it actually does connect it s barley passable and I ve used it in multiple states With the same subpar results You have to constantly turn it off and back on Customer service is non existent Avoid completely Also when you get ready to cancel I suggest you change your card number as they will billing you after the fact
David Hillhouse
6731 reviews
N/A
5 months ago
Horrible company to do business with
Horrible company to do business with Cannot get in touch with anyone I cancelled service months ago but they keep billing my card for random fees I bought the equipment for 150 and despite canceling it I still had to send equipment back Then they didn t refund my 150 Instead they charged me another 25 restocking fee By my math they owe me 125 And their service was supposed to be 80 a month but they billed me 125 a month Horrible company that will be reported to the BBB and state attorney general
Wandy Lee
6731 reviews
N/A
5 months ago
Horrible service
Horrible service It s great until they get your money Then it does not exist anymore WAY overpriced 4G junk Speeds WHEN worked were 2-6Mbps for 120 a month No thanks We eventually sent it back and continued for 3 months to get charged And 0 customer service so they do not remedy it They instead hide behind scripted emails We finally switched We got a company called Steadfast Communications GC Game changer 30x the speeds 1 3rd the bill Do your research But avoid HomeFi - TravlFi Same company to try to split up pissed off customers
Terry Melton
6731 reviews
N/A
5 months ago
They should not be allowed to do what
They should not be allowed to do what they do where I live we hardly have any kind of Internet so after hearing about home by I thought I d give it a try with the moneyback guarantee there is the first lie me and my wife read some of the bad reviews some of the good reviews we took that with a grain of salt thinking he will give it a shot It s moneyback guarantee worst Internet I ve ever had within minutes We knew we did not want this It was not worth the money and her moneyback guarantee is the biggest lie We paid 100 to get the best router we could so hopefully get the best signal we could when it didn t work we shipped it back after talking to a sales rep They guarantee us in assured us we would be getting our money back within a matter of days two weeks later we did get a refund after paying over 100 We got 55 back I accept the fact that we would have to pay the shipping in Hanley that was 20 not sure how 55 covers 100 and 20 in shipping We should at least got 80 back but we got 55 back and don t even try to get in touch with them they make sure it is almost impossible to contact them and speak to someone This is the worst company I have ever seen Do not waste your time Do not waste your money believe me when I say there are a lot better Internet services out there it don t matter where you live This is the worst and poor very poor customer service