Based on authentic user experiences
Jack
6731 reviews
N/A
8 months ago
I wish there were zero stars to give
I wish there were zero stars to give I ordered a leather reclining sofa in 7 22 It worked for about 3 weeks Then one of the electric motors broke They told me they would grant a 100 allowance to have it fixed It cost 400 Then the other electric motor broke And then it broke for a third time Clearly I have a defective sofa I have never received any compensation for my repair bills Their most recent offer is to replace the sofa but I have to pay shipping 500 and they will not take away the broken sofa So my sofa has only worked for three weeks I ve spent 800 in repairs for which I have not been reimbursed And now they want me to pay to have a new sofa shipped and pay to have the broken sofa removed What a nightmare
Kcompt
6731 reviews
N/A
8 months ago
Don t trust this company
I placed an order with Home Gallery stores When I submitted the order I was told the product would arrive in 3-4 weeks Later I got an email saying mine would ship in 10 weeks Then a couple weeks later I received an email saying my item would ship in six months I called the company and they confirmed my ship date for 6 months later I canceled my order at that time I spent hours looking for an alternate piece of furniture I placed an order with a different company An hour later I received an email from Home Gallery that my item had shipped When I explained that I had canceled my order based on the communication I had received from them they charged me a restocking fee of several hundred dollars They told me I could not cancel an order that had already shipped The order had actually shipped five days prior to them sending me an email saying it was six months out They told me that that ended up being an error even though they confirmed that date when I called them Now they are holding me responsible for paying a restocking fee for an item they told me wouldn t be shipped for six months I definitely would not trust this company and I would not order another thing from them
Marla Jorgensen
6731 reviews
N/A
8 months ago
DO NOT BUY FROM THEM
DO NOT BUY FROM THEM Ordered a reclining couch It was missing an adapter Only one side worked Because we didn t realize for two days it they won t come back and fix it or take it back WORST CUSTOMER SERVICE EVER We just want someone to come fix it and they won t send anyone Will just send the piece and instructions The couch is heavy They don t care We even bought a 250 warranty and they said it doesn t help
Theron Hogan
6731 reviews
N/A
8 months ago
Ez pz
Easy simple straightforward
Alex Jones
6731 reviews
N/A
8 months ago
Good communication at every stage of
Good communication at every stage of the ordering process
Taylor Polich
6731 reviews
N/A
8 months ago
Furniture was great
Furniture was great Delivery was easy Great price
J G
6731 reviews
N/A
8 months ago
Prompt shipping and good quality
Prompt shipping Good quality
Brenda Cox
6731 reviews
N/A
8 months ago
Ordering was easy
Ordering was easy Follow up emails were great Wonderful service
John
6731 reviews
N/A
8 months ago
Great deal
Modest price comfort stylish furniture piece free delivery and assembly as well as warranty
Tara O
6731 reviews
N/A
8 months ago
Amazing experience
Very fast shipping everything came packaged extremely secure and was very easy to put together Was very satisfied