Homehardware Reviews

Disappointing Customer Service

I purchased a benchmark gas lawn mower with electric starter The battery on the starter dies a couple of weeks after the purchase It didn t work it didn t charge I called the store 700 Tecumseh Rd W Windsor ON N8X 1H2 they did not take any responsibility and referred me to the manufacturer s warranty I called the manufactures They said I had to take the battery to a shop Colbro in Windsor they will have it diagnosed and repaired replaced I called the store Colbro they said it would be 3 weeks before they can start looking at it I subsequently called the Home Hardware store manager again to see if he can offer any help Nope He said I understand I make sure I pass this on What a great customer service by all three parties I will definitely not shop from Home Hardware againI will not use any of the Benchmark products in the futureI will try not to shop anything from the local store they introduced either All three are boycotted by me I will advise family and friends about this too

Illegal practices

I was going to purchase a lawn ornament It was in a display with other tall stands marked 40 off I confirmed with a clerk the one I was looking at was 40 He picked it up for me and put by the cashier The cashier then said that was the ONLY piece Not for sale I questioned why Cashier said the owner put it there saying it is not on sale I asked to speak to that person She wasn t there I spoke with the person in charge who echoed what the cashier despite my stating that most reputable business honour what the posted price states She just shrugged and said she couldn t sell it for 40 as posted I firmly asked again why is it with everything else that Is 40 off She shrugged again I stated that was shameful and I would be voicing my concerns publicly I will never shop at that store again and am contemplating returning the 2 items I purchased immediately before this incident It s called Bait and Switch and is illegal

Flyers Useless

They print flyer 6 months in advance When the flyer comes out they don t have the products available to purchase They false advertise

Just go to home depot or amazon

Just go to home depot or amazon After spending hundreds maybe thousands of dollars at this store they refused a return of 3 primer cans because they were tested on a 3 inch area and found not to be usable Instead of just taking the return and at worst eating 20 worth of cost they refused the return and have now permanently lost a customer who regularly wastes money making mediocre home projects This store is a prime example of why large corporations with business training who understand the long term value of a customer just devour these independently owned stores Congrats home depot amazon you just got my money

RENFREW ONTARIO CANADA STORE

RENFREW ONTARIO CANADA STORE Everything is vastly overpriced like your actually rapu g people and charging me 16 00 for a 3 foot cut leftover piece of pipe is insulting and even worse telling MEyour are charging me for someone else cut Like that s just disgusting I ll never darken your doorstep again sorry I even tried

On Sun

On Sun I decided to drop in to Home Hardware on Wellington St to find a special lightbulb I looked for it on the shelves for about 10 minutes without success and decided to ask one of the employees for help I approached 3 employees behind the paint section and they told me to go to customers services for some reason They did not appear to be busy but they could not help me I approached customer services for help and they kind of laughed and said that I would have to check the shelves There were 2 employees standing talking to each other but neither had the time to help me With these kind of employees it is a wonder that this store is even in business I try to support local businesses but sometimes it is very difficult

Violating Consumer Protection Laws I ll Never Order from Them Again

I will never order from Home Hardware online again because they won t take responsibility for getting you the product you purchased The delivery service marked the package as delivered and signed by someone named Rick even though there is no one here named Rick So I let them know figuring that like all other companies they would apologize and work to figure out what went wrong and solve the issue What did they do instead They replied and said literally Home Hardware does not take responsibility for theft from personal property It wasn t stolen it was NEVER DELIVERED How do I know Because we live in a field surrounded by nothing in a rural place If anyone came to our house we would know We were standing outside at the time they said it would be delivered You can t sneak up on our house and deliver something and hide it and find someone named Rick to sign for it Under Canadian law retailers are responsible for delivering the package to the customer and for managing problems with their delivery service There is no ambiguity about this the retailer is responsible for delivery of the item Consumer protection laws at both the provincial and federal level are clear about this Home Hardware is untrustworthy and trying to get around these laws throwing their hands up and pretending it isn t their responsibility Shameful behaviour The package was eventually delivered by the courier not at the time it was marked delivered but another day entirely Proof that they never delivered it to begin with but just marked it as delivered But what this illustrates is how Home Hardware will respond if your package goes missing they ll just pretend it has nothing to do with them Awful behaviour and evidence that it s not safe to order from them Order 302634861

Home Hardware will never apologize

Bought an item on Home Hardware online This item according to their website was available to be sent to the store or to my home address I chose to have it delivered to the store and paid with my Mastercard The next day I received an email telling me that I had cancelled my order I had not I sent the customer service an email telling them that I had never cancelled the order They responded that I had cancelled the order I had not cancelled that order and any merchant would apologize if an item on a website was not really available to be sent to the store near my house Home Hardware doesn t care They have blacklisted my email address so I don t have access to their customer service department