Hoobs Reviews

ABSOLUTE SCAM

ABSOLUTE SCAM DO NOT BUY I bought a box to see if it would work for me It doesn t barely any of the configurations actually work So I requested refund instructions they gave me the complete run around until they finally gave me the instructions I sent the box back in March it s not the end of may and they have yet to issue a refund I just submitted a BBB complaint and disputed it to my credit card because now they have the box and my money Do not buy anything from them Support is horrible or nonexistent and good look getting any customer service Save yourself the headache and move on

Avoid this company

Ordered a HOOBS Pro and after 12 months I am yet to receive the item Multiple emails sent following and only offered a web link to a delayed August 31st ship date After the 31st and again no item shipped have heard crickets Addition 1 I have reached out to HOOBS as was requested in their reply here and have received no further information and my multiple requests for a refund over the last month have been ignored Order 62597Addition 2 That is rather selective I m my recent request in all I ve received nothing but copy and pasted replies about how the unit will be shipped I ve asked that I m either shipped the unit and I ll wait for the software to catch up or I m refunded In the most recent recent reply there is no acknowledgement of my requests Just refund me Order 62597

Hoobs does not honor orders

Ordered Hoobs Pro in June 2023 however to this date I did not receive the unit Disappointing

SCAM

SCAM BECAREFUL THEY STOLE MY MONEY 400I ordered Hoobs Pro more than a year now Still didn t get the item I contacted them for a refund They said your refund your request is in queue for our office to handle it has been two month still in queue

THIS COMPANY IS A SCAM

THIS COMPANY IS A SCAM DO NOT PURCHASE ANYTHING FROM THEM After waiting over a year for my HOOBS Pro I have received nothing and their support refuses to issue a refund I have disputed the charge with my cc company and will now do everything in my power to shut this SCAM down UPDATE After I called my credit card company to dispute the FRAUDULENT charge from this SCAM company suddenly they tried to issue me a refund Wow For some reason they weren t willing to issue a refund the first 10 times I asked them to but now that I have taken some action against them and they know they can t issue a refund now they re willing to try SCAM SCAM SCAM SCAM SCAMDO NOT BUY A HOOBS Pro DO NOT GIVE THIS COMPANY ANY MONEY

VERY POOR - do not buy from HOOBS

Sadly I have to join the growing group of people who have been badly let down by Hoobs I ordered their product in July 2023 paid for it in full and it was to be delivered in a few months Then it got delayed and delayed again but we were promised all back orders would be delivered by August 2024 It seems no one on the back order list has received this product still and when you contact the support desk they say they don t know when products will ship I have formally requested a refund and they just fob you off with another we don t know when we will be shipping Frustrating to see that they are still accepting back orders and insisting on payment up front - for a product that now has at least 16 months of back orders to work through DO NOT BUY FROM HOOBSUpdate 8 Nov 2024 - Great that you are offering a refund However I have been requesting a refund for weeks now and your support team have been extremely unhelpful Update 10 Nov 2024 - I have already logged several support cases requesting this refund and they have not been actioned However I have just sent another one through hopefully you are able to get this processed now please

Stay away at all cost

When it works it works But when something inevitably happens contacting Hoobs is a terrifyingly frustrating appalling experience Recently Hoobs introduced a new iOS app which requires that the user account be migrated to some sort of a cloud-based environment This alone raises a lot of eyebrows as requiring cloud connection for running what is in its essence a local service makes zero sense But what made this an undeniably sh tty experience is that the entire rollout was half-baked and judging by the overwhelming negative response a lot of users had their devices bricked The responses provided by Hoobs suggests that there is some sort of AI-driven bot that tries to summarize the customer s email and digest it for the support agent I sent 36 separate messages of which 29 received the following response I can see you sent a message but the message failed to load may you please reword resend If you have any questions it s OK to reply to this email and your ticket will be updated Thank You HOOBS Support Team And in the rare instances my emails miraculously made it past the AI trolling it was clear that the agent only read the most recent email is not familiar with the case and as a result provides a response that is idiotic at best and maliciously dismissive at worst It is the most maddening support experience that I can think of This is without a doubt a company that is struggling to maintain its current product line in addition to swindling a lot of people by taking orders and payments for an upcoming device that keeps getting pushed back Hoobs is a good idea in the hands of utterly inept team and the only way forward is an acquisition by someone who knows what they are doing For what it s worth it s interesting to see that they put more effort in defending their sh tty operations in feedback forums than addressing the issues that warranted the negative feedback

It s a scam

They took my money and never sent me the product a year later Now they re advertising Black Friday sales Disgraceful We do apologize about the long wait since November of 2023 We are happy to announce that we ve officially started shipping HPRO-2 devices As part of our everlasting debt towards your early support we would like to give you 12-months free of HOOBS Cloud upon its release If you have any questions it s OK to reply to this email and your ticket will be updated Thank You HOOBS Support Team