Vacuum Cleaners | Carpet Cleaners | Hard Floor Cleaners | Hoover
Based on authentic user experiences
Joe Cake
6732 reviews
N/A
10 months ago
They ve turned off their customer
They ve turned off their customer service phone lines They say to call between 9 00 a m and 6 00 p m Monday through Friday press two for United States press one for English then press three to troubleshoot or talk to someone When you do all this you get an automated message that says that you have missed them and to try calling back another time What they re doing is trying to force you to use their website which has an automated chatbot that will not let you talk to an actual human or resolve any actual problems It will give you some troubleshooting links that you can click on and if you have done these and you re still having an issue it disconnects and says chat has ended My Hoover product is a carpet cleaner This is the fifth one I ve owned in about that many years The one I have right now I got three months ago as a replacement for the one that I bought in April that broke after 4 months of regular use Now I have to get them to replace this unit and it seems that in the last few months they have completely changed their customer service to this automated system that actually provides no service It s been a frustrating process Fortunately I have a third party warranty so if this continues I will have them deal with Hoover directly seeing as I as a regular consumer have no recourse
Jayne Eates
6732 reviews
N/A
10 months ago
If I could give you zero I have
If I could give you zero I have insurance on my hoover washing machine just tried to booked engineer for your appointment system not working then called no bookings available for 10 days just cancel my direct debit will just buy new machine definitely won t be hoover crap customer service paid for this cover for over 6 years only used it once tried several times to booked 3rd October to be told now 10th October what I meant to do with washing stuck in my machine I paid almost 1 124 in insurance over 6 years
Brianna Long
6732 reviews
N/A
10 months ago
OUT OF MY MONEY AGAIN
This is the second carpet shampooer I have spent a lot of money on for both of them not to work and be so easily broken Water goes everywhere Leaked so bad my hard wood floors are ruined I like the shampooer it just needs improvement I definitely wouldn t recommend especially being how much money I ve spent on something to just stop working properly
Julie Tamsin Reeves
6732 reviews
N/A
10 months ago
Rip off charges
Washing machine under 3 years old 10 year parts guarantee Stopped spinning gave them the error number Yes should ve checked troubleshooter Engineer knew what the problem was unscrewed filter problem solved in 5 minutes but charged 145 - nice work ripping off pensioners We were told 72 call out but then an extra 50 for 5 minutes labour Worthless guarantee if the repair charges are so high
Helen Hotchkiss
6732 reviews
N/A
10 months ago
Waiting for a refund for over a month
I gave Hoover a bad review a while back owing to their incompetence in sending a spare part for my vacuum cleaner In the end I sent the appliance back to them I requested a refund on 13 August and gave my bank details to date 20 September I am still waiting I did not think that they could sink any lower in my estimation but they have done so
Michael P
6732 reviews
N/A
10 months ago
My Hoover induction hob has been
My Hoover induction hob has been malfunctioning for the past 4 weeks It will turn itself off or up to maximum heat which has almost burn my kitchen down and certainly burnt my food if left for a few minutes unattended Serious safety issue to my home I logged this with hoover for repair in thier ten year warranty 4 engineer visits later and it s still not fixed I requested a call back from a manager but now 4 days later no call It seems Hoover Candy just do not care AVOID HOOVER CANDY APPLIANCES
Sandy Fuller
6732 reviews
N/A
10 months ago
I have been trying to reach Hoover by
I have been trying to reach Hoover by phone for five months due to a problem with a product of theirs Then you go on the chat session and nobody can help you there either You can t even leave a message when you call them This is ridiculous I am reporting them to the Better Business Bureau
Kat
6732 reviews
N/A
10 months ago
Do not buy hoover products
Bought a fridge freezer 3 years ago and the same thing broke for the 3 time Having to throw away a lot of food every single time because the freezer just stops working Asked for a replacement as its not normal for same thing to break 3 times in 3 year and been told the frequency of the repairs doesnt meet the threshold to consider replacement
Yaser Awan
6732 reviews
N/A
10 months ago
Negative Review for Hoover co uk
I had an extremely disappointing experience with Hoover s customer service After chatting with their WhatsApp team I called their helpline today on 03444995599 around 12 55 pm The representative I spoke with was incredibly unprofessional dismissive and unwilling to listen to my concerns When I mentioned that Domestic General offers a more affordable price he brushed it off and showed no interest in discussing options or helping further I initially called to book an engineer but ultimately decided to go with another company due to the appalling customer service Such behaviour is unacceptable and I would not recommend Hoover co uk to anyone based on this experience Customer service should be helpful and accommodating not dismissive and rude Kind regards
Suzie Bott
6732 reviews
N/A
10 months ago
Would have a given a ZERO if I could
Would have a given a ZERO if I could have Customer service appalling called looking for replacement parts first woman once I told her not looking to buy but needed to source a new clean water tank for my carpet cleaner hung up on me Second call the man insisted that hoover did not make my model and yelled at me continued to talk over me insisting I needed to understand they don t make them The third woman refused to pass me to a supervisor and insisted I go through the company I purchased it from Needless to say I m now about to purchase a new cleaner that s NOT a hoover