Hornit Reviews

Sent the wrong bike

Sent the wrong bike No way of contacting company other than email Very disappointing service Would not recommend Update - see reply from Hornit although it has taken almost 3 months for them to post this The bike is good quality but I still think the lack of ability to contact customer services other than via email is not great

No Bike Arrived

Spent nearly 400 on a bike for my 6 year old son and was guaranteed delivery in 24 hours Given a delivery window of between 18 39 and 19 39 so sat up excitedly with my boy Delivery didn t arrive and looked on tracking which guaranteed it would be there later that day- did not arrive Check tracking again and it now says next day Nobody called me or informed me of any issue so I was left tucking a crying child into bed for the night Contacted their customer services who did the usual it s not us it s the courier routine When do these people learn that THEY select and manage the courier and as such need to take responsibility when things go wrong As it is I am stuck in the house for a second day with no updates from Hornit or the courier with the onlyGuarantee I have been given is that I will not be compensated for my time or effort UPDATEHornit did nothing to assist me with my missing item and even told me it was easier for me to deal with the courier than them I eventually arranged to collect the item from a depot 30 miles from my home in the pouring rain Buyer beware- you will pay a premium price but get bargain basement customer service here UPDATEWhile building the bike found that there was a piece missing so 6 days after ordering 2 hours of phone calls a 60 mile round trip in the rain and 1 4 tank of fuel I still do not have a complete bike Hornit s response is basically that even though they promise 24 hour delivery there is very little suppliers can do to influence timely fulfilment once the product is collected by the courier essentially washing their hands of the matter They tell me in our experience it is almost always faster if the customer makes contact with DHL themselves - unbelievable really as they seem to fail to realise that I am not a customer of DHL I have not employed DHL not paid DHL not dealt with DHL THEY are the customer of DHL I am a customer of Hornit- a customer who they have let down badly yet are too thick skinned to see it UPDATEBe wary of reviews on the Hornit website as I have left one that has not displayed It would appear these are curated by the business to inflate their apparent score UPDATEYou will see from the response from Hornit that they confirm all of the above Basically Well we sent the bike Guv nothing to do with us - they literally did NOTHING to assist as they freely admit Also note they conveniently fail to address the items missing from the box probably the couriers fail that one They also fail to address how they only appear to display positive reviews on their website wonder who they can blame for this one Web site sleeper maybe After passage of time I have calmed down a little and can smile at these pathetic excuses

Faulty product and missing return

I bought the vacuum bike rack It didn t work at allI spent 7 returning it first class and they are saying they never received it and no money back

My products arrived this morning

My products arrived this morning Delighted with the product and fitted Bikes now slotted into the Clug Hybrid Have suggested Hornit review delivery confirmation as had to chase and perhaps change the way they respond when a customer sends feedback it s not defended but looked into Perhaps just a bad day as previous comments on customer service is superb

Amazing aftersales customer service

Amazing aftersales customer service Amazing products In this day and age was blown away by the amazing customer service I received

Excellent company and the Bikes are boss

Got a great balance bike for my son from Hornit he is over the moon with it The customer service was brilliant too I had an enquiry and the response from Gigi was quick and very helpful I would certainly recommend them and there products

Well done Hornit - brilliant service

Having purchased a Kids Hornit bike horn and activation remote lead for my grandson the lead had become broken I contacted Hornit by e-mail and within 10 minutes had a response without hesitation offering to replace the lead free of charge and at no cost of postage The service was excellent swift and totally customer focused

Superlight Balance Bike

Woohoo how refreshing to deal with a company that really appreciate your business My little grandson who is18 months old absolutely loves his AIRO Balance Bike and goes everywhere on it He got on it as soon as he opened the box It was an absolute pleasure to deal with Hornit thanks to the owner Gigi for their excellent advice and Top service I ordered the bike and it arrived the next day You will be amazed how easy it is for a youngster to pick up ride and go where they want to go My daughter picked the colour white and it looks really slick and sporty Thanks so much Keep up the fantastic work