UK Hot Tub Parts Spa Spares Hot Tub Pumps Jets Accessories
Based on authentic user experiences
Lee Lambert
6727 reviews
N/A
4 months ago
My friend sent a part back to you about
My friend sent a part back to you about 2 weeks ago as it did not work correctly Since then they have tried to call and no one answers and when emailing only hears that you are still chasing the manufacturer Why have you simply not tested and replaced the the part yourself as it states in your return policy
Nathan Reeves
6727 reviews
N/A
4 months ago
Ordered the wrong part so contacted
Ordered the wrong part so contacted them to send it back and swap it for the correct part After an initial email asking for pictures from the Company Director Mick Trice I was ignored with no response at all after that Sent several emails after including the pictures that I was asked for Waste of time and money
Terry Pease
6727 reviews
N/A
4 months ago
Buyer beware
After careful checking and speaking with customer support I ordered 2 pumps My installer showed up 35 days after the order was placed He took one look at them and realized they were too large I immediately emailed the company and they said I couldn t return over 800 of brand new in the box pumps Past 30 days SORRY After begging them they allowed me to ship them back Minus their shipping cost to send them to me and a 50 restocking fee Plus 135 for me to send the back Highly recommend buying from a more reputable company
Matt Aciox
6727 reviews
N/A
4 months ago
Helped diagnose my problem and found
Helped diagnose my problem and found the exact part I needed Very friendly and helpful
Machine Mart Ltd
6727 reviews
N/A
4 months ago
I bought a pump from hottubparts co uk
I bought a pump from hottubparts co uk and fitted it to my hot tub After 10 months the pump developed a noise inside the motor I contacted the company by email and got an instant reply from the company director I was advised to box the pump up and send it back at NO cost to me Within a matter of days I received a brand new Pump It came with all new seals and fittings I want to say what a fantastic service Couldn t have been more helpful Thank you Tim Fail
Stephen Day
6727 reviews
N/A
4 months ago
After sending pictures of my old hottub
After sending pictures of my old hottub pump Mike from hottubparts co uk informed me of the correct replacement A fantastic service even contacting me after hours I had my delivery in 2 days to N Ireland so really pleased I highly recommend this family run business
DubRacer Homewood
6727 reviews
N/A
4 months ago
Very helpfull
Used the contact us link from the website and asked what control board was a replacement for our old one Mick emailed back and asked for more details about the hot tub and pictures of the touch panel Advised which control board would work with everything and also sent instructions on how to setup program the new control board
Paul Stainrod
6727 reviews
N/A
4 months ago
Great Advice Genuine Parts and Fast Delivery
Had an issue with my tub tripping the RCD on startup Sent the model and serial numbers to Mick who advised what the correct Balboa part was needed and what seals needed replacing when fitting Parts arrived next day genuine items and after fitting the tub s back working again Mick s help turned a 550 call out into a 60 replacement part Highly recommended will certainly use again