Hottubsandliving Reviews

I first came across this business at a

I first came across this business at a display at Hickstead Showground Sussex way back in 2014 That resulted in the first purchase Fast forward to 2021 As I fancied a new Softub Portico my first is still working perfectly I gave them a call and spoke to Andrew who was most helpful and placed the order in March Surprisingly it was available earlier than the due date On delivery day it was installed by Phil who was very informative reminding me of how important keeping the PH level correct and also he obligingly helped me with relocating my other Softub All in all a great team of people at Hot Tubs and Living

GOOD SERVICE AND GREAT DEALS

I have used SOFTUB UK for many years I took advantage of one of their excellent Trade in deals to upgrade to a Poseidon When I had a problem with the Jet the support service I received was excellent

I love my softtub

I love my softtub Bought it about 14 years ago Since then had it relined and new lid Replaced control panel as well but all worth every penny Don t know what I d do without it Many happy hours relaxing I especially enjoy a soak while watching the sunrise with a nice cup of tea Heaven

Had our soft tub for a year

Had our soft tub for a year use it regularly Great service from soft tub right from the enquiry to the delivery and installation

A fantastic product and outstanding service

We have had our Softub for around 7 years and it has really lasted It is easy to care for and clean and whenever we have had any queries we have contacted customer service who have always been very helpful and supportive and resolved the issues we had Thank you

Excellent product and service

Excellent service quick to come for a site visit and work out how to get the hot tub into the back garden No high pressure sales talk just given facts about the different tubs available Easy ordering process made date for delivery and kept to it Made sure I was happy with how to work the tub and ensure the water remained safe Easy to pop in to showroom and buy additional filter and chemicals as required Really like the fact that I dealt with the same person throughout and know I can just ring if I need any additional support

Really helpful team

Really helpful team I wasnt sure what type of Jacuzzi we wanted however Joe and his team were great and showed us a number of designs models and prices Once chosen our new Jacuzzi arrived on time and the guys made what I thought would be difficult installation with a narrow passage and drop down patio look really easy Thank you we are really happy with our purchase

We went to look at hot tubs Caroline

We went to look at hot tubs Caroline was very helpful we ended up purchasing a refurbished Softub as it is easy to move about when empty Phil delivered installed it for us then popped back to make sure it was running ok We have an intermittent fault with one of the lights but Caroline has always kept in touch with us when the tub is next emptied she has assured us Phil will pop round rectify the fault Any queries are dealt with promptly I would recommend anyone wanting a hot tub to go look round their showroom as they are very knowledgeable helpful truthful about the running cost

Softub Purchase

Softub PurchaseMy 5 review for Hot Tubs and Living is based on first-class customer experience Caroline Joe and Phil were excellent in the advice offered With no pressure to purchase answering all of my questions Clearly they know their stuff They offered to come and carry out a site survey at the house as space was tight My initial idea of buying a hard shell was changed when viewing the Softub range The fact it fitted my needs perfectly it was extremely cost-effective to run allowing all-year use was a real selling point From making the payment the hot tub was delivered the same afternoon and it was up and working in hours Phil who installed the Softub could not have been more helpful even helping in moving the old lazy-spa I ve been back to the shop a few times with the usual daft questions and nothing is too much trouble for the team I would have no hesitation in recommending this company and the first-class customer experience it offers Remember you get what you pay for and not all hot tub companies are the same believe me I ve done my homework Thanks Martyn Stoakes