Based on authentic user experiences
Max Newton
6731 reviews
N/A
10 months ago
Started off well but ended with damage and legal threats from Andy the owner
Started off well very accommodating with availability and working around our schedule to fit the cleans in Two cleaners came for two hours on three occasions They were very friendly and polite with nice smiles However the cleaning wasn t quite up to a good enough standard I would walk around with them at the end and show the areas they had missed and ask them to be more thorough next time For dusting some window sills and not others leaving smeary shower glass etc On the third occasion I asked them to be really thorough in the bathrooms and only do hoovering if they had time After the clean I discovered that they had dragged the metal nozzle of the hoover along the walls of the skirting and across our newly painted stairs leaving marks throughout the house The house is newly renovated so new in fact that the stairs had only been painted the week before so we were really upset I contacted Andy who runs the company by phone and email and he responded that the cleaners didn t cause the damage and threatened to take me to small claims court if I didn t pay the bill I contacted our painter who looked and said that it had been scratched so deeply it would need to be re-painted I don t mind a mistake being made but House Cleans Andy should have arranged to repair the damage rather than deny and threaten legal action What a disappointment
Hannah
6731 reviews
N/A
10 months ago
Highly disappointed with the service
Highly disappointed with the service from this company We had them clean three times and each time was below average However the biggest issue was that they left black marks along all our skirting where they dragged the metal hoover nozzle We have only just finished renovating and the paint was completed perfectly a week before they came to clean Everyone makes mistakes and we would ve liked to rectify this with the company but they showed no interest in taking responsibility and even threatened to take us to court Our painter has said that it has been scratched so deeply it would need to be repainted As you can imagine we are extremely upset by this and very disappointed in how they handle this situation
Anna
6731 reviews
N/A
10 months ago
Felt let down by the company
Booked for a deep house clean the day before moving into new house Once I had moved into the house the day after the deep clean I noticed cob webs left all around house dust over work tops dead spiders on floor light fitting full of dust and kitchen cupboard left dirty Which meant I had to reclean the house Owner of company stopped responding to my email to try and fix the issues I am now having to take company to court to try and get a partial refund due to service not being fully completed After the reply from this company saying my review was fake I can confirm the date of work was 31st July I had a contractor called kate and the owner of the company is andy moore I have sent many emails and I have also sent a letter of action I have had no response The only time he has responded was this review were is saying it s a fake review I have photo evidence and a email chain of the complaint and work done This company is a scam and should be closed down
Bobi Richardson
6731 reviews
N/A
10 months ago
Unreliable company
Booked an end of tenancy carpet clean 3 weeks in advance the job was cancelled 10 minutes before the cleaner was due to arrive Cleaner apparently had a bad back but knew immediately that she would be able to work the next day This was too late for me as tenants were moving in then and meant they had to move in without the work being done Would never book a job with them again very unreliable company which cause me a lot of stress and embarrassment
Jack
6731 reviews
N/A
10 months ago
AVOID We used Housecleans for about a year
We used Housecleans for about a year and their service started strong but got worse over time We tried to speak to Andy the owner about our issues but he refused to talk It ended up with us being issued a small claims court summands for about 60 despite damages being caused to our property Without going into too much detail as we have seen that Andy will spread your contact details online if you post negative reviews All we can say is AVOID AVOID AVOID
Anthony Healey
6731 reviews
N/A
10 months ago
We used Housecleans s for a move out
We used Housecleans s for a move out clean They came and cleaned for 4 hours a team of two They worked really hard They allowed us to inspect everything before they left The landlord also checked everything and was happy We will more than likely use them again when I leave our current property
Ivana Lui
6731 reviews
N/A
10 months ago
We used House Cleans for weekly
We used House Cleans for weekly cleaning and then they did an end of tenancy clean before we moved back to Belgium We alwaysfound our regular cleaner to be excellent Her attention to detail was amazing our house always looked so clean after each clean For the end of tenancy we also had our oven cleaned and the carpets were shampooed All done to a great quality Our landlordwas happy when he inspected the property