Houseofmaguie Reviews

POOR customer policy

POOR customer policyNice designs but terrible customer policy No free returns no refunds for sale items Short return window 14 days since order DATE which leaves you with roughly a week to receive and post back If you are ordering and assuming that this is a standard customer policy store this is not true You have to be VERY careful otherwise they ll take your money and you ll get a credit note with a year only to use And there are not that many styles and sizes to choose from I tried explaining this and there was a solution to my situation I could ship back the dress that I kept with tags attached and re-purchased using credits but their response was very rigid I regret ordering from this store do not recommend

Ordered 7 days ago

Ordered 7 days ago no sign of item and no reply from customer service

They won t refund your money they give

They won t refund your money they give you credit on their website for a year if you don t like any of their design then your money is gone dress sizes are smaller than anywher else i m a size 10-12 uk and i had to order size large for the dress to fit me the quality is moce but it s a very tricky website and you have to pay for delivery and return

AVOID

AVOID THIS BUSINESS - THE OWNER IS A SCAMMER SHE TREATS PEOPLE LIKE SLAVES holding people from the morning till 4 pm to let them on 30-minute breaks when they worked over 8 hours Not to mention she didn t pay me for my worked hours I have reported her to the police

Bought a dress that by looks nothing

Bought a dress that by looks nothing like on the picture Very poor quality The top part of the dress doesn t work the way it supposed to but just hang down as it s too heavy It s just one big disappointment I was completely shocked to find out that nowadays there s a company with no customer service that does not issue refunds but only exchanges or gives credit so you can purchase from them again Worst company I ve come across in a long time By the way there s nothing even half descent in the website that I would want so I just lost 100 for a dress that I woudnt wear even if it was free

SCAM SCAM SCAM

SCAM SCAM SCAM AVOID AT ALL COSTS CON ARTISTS OF THE HIGHEST LEVEL They advertise on their website that you can return items for a full refund but then refuse to do so We bought non sale items and tried to return within the time period they give you to do so yet now claim they reserve the right not take back returns We are now seeking legal help due to the costs being over 600 00 Check their trust pilot reviews I have no idea how their Google reviews aren t 0 stars

poor customer service and processes

Placed an order and received a tracking notification 1 hour later I got an emails stating there was a stock discrepancy but didnt advise on the specific dress that was out of stock I advised when I needed them for and they said that they could fullfill this by the time I needed them I still havnt received them or any tracking details so far I have tried to email use the chat and had no response I am so frustrated My first time ordering and I am hugely disappointed I wish I would of read the reviews before using this company Update the day my dress should have arrived they have emailed a second time advising out of stock after telling me it would arrive STAY AWAY

Unpleasant customer service

Unpleasant experience with customer service due poor dress design Purchased a sale item agreeing for a store credit if I would change my mind about the dress The dress arrived being unfit for intended use due poor design and quality requested for a refund instead of a store credit due disappointment of item received as it wasn t as described and have no further intention of buying from this company again but this was refused and nothing but terrible treatment from the sales manager since received I am already reported this company to Trading Standards and intending to take this to ombudsman due breach my Consumers Rights and an unacceptable behaviour received EDIT after multiple back and forward emails and unpleasant communication the sales manger finally agreed for a return and a full refund received

This company is the worse

This company is the worse that it can be and I do regret buying from this company First of all the customer support or service is extremely rude won t help avoid you and they will do everything to avoid refunding you the money back I have ordered two items one was a Bae sics Killa Babe Black Hoodie Joggers Velvet Loungewear Set priced at 50 which when I got it I was happy about it and it did looked really nice but after one day of wearing the tracksuit the tracksuit released stains that were on my clothing skin and my toilet seat When I emailed them about it and wanted my refund they replied me back by saying that I need to send them back the tracksuit so that they could do experiment on it in order to proof that the stains do come from the tracksuit couple days by no reply from them with what decision they made So I emailed them saying what decision they have made and that I want my refund she replied me back saying that colour from tracksuit should be purple and not orange and that the stains could be from a TAN I was completely shocked because I never used tan before as I did send her the photo of my arm saying if that looks like my arm is tanned and then I also told her that you just doing this purposely to avoid refunding me my money she then marked me down for my rude behaviour which I was only fighting for my customer rights and she added that she won t accept it this kind of behaviour In case of there further studies that they done they decided to decline my refund in which I was just so annoyed with them that I told her what I think about the their behaviour toward customers and that they have lost a customer as I will never ever buy from their company again Here are the images of the chat between me and the customer support please read it and please DON T EVER BUY THIS Bae sics Killa Babe Black Hoodie Joggers Velvet Loungewear as you will get the same problems with it and won t be refund for it because all this company cares is your money but not your rights as a customer