Hrmotor Reviews

My car had a problem after 9 days

My car had a problem after 9 days and they have showed NO interest In helping me - they have promised to return with a solution but now they just ignore my calls -

Disgusting behaviour lies and deception

My husband ordered a car through finance The company were willing to help us to get the sale Delivery was arranged for Wednesday between 10am 12pm at 1145am my husband was called to let him know they hadn t even left yet The car was test driven the night before after being sat in the garage and due to a noise the car now required two small parts replacing why this wasn t told to us the night before when it was test driven is beyond us they left it until 15 minutes before the time it was meant to be with us Our own car had been sold Wednesday morning meaning we were now without a car until the next delivery date which we were told latest Saturday we have an 8 week old baby and jobs and now no car Inbetween wednesday and saturday the garage dodged calls and ignored texts messages not only from us but also the finance company Yet when we rung from another phone it was answered Saturday came and after ringing 104 times as no one had been in touch we finally got correspondence a text message consisting of a 2 line explanation as to what was happening The car hadn t even had the work done And was now aparently being delivered Monday Yet again no contact from anyone until Monday when the calls had been handed to another member of staff as the original person couldn t be bothered to see the sale through as it was now causing him an issue After being handed to a third person to sort we were promised delivery for Tuesday 14th yet again no contact I return until 2pm when we were told the deal has been cancelled the work had been done but it still was making a noise and obviously the car was too much of a challenge for these mechanics to fix We ve had to pay out for taxis to and from work which after being told to save the receipts for reimbursement the garage is now refusing to pay out to compensate us This crap company is very lucky our child hasn t needed to go anywhere in an emergency as they have left us completely without a car when this was promised as a done deal multiple times AVOID AT ALL COSTS AND TRUST THE BAD REVIEWS ALREADY LEFT This company is NOT interested in helping people and once a job becomes too hard they abandon Lack of communication from this company is disgusting Staff working here should also be aware as the person who was dealing with us first had nothing but had things to say about his own mechanics We demand compensation as we are still without a car and have had to pay out for things we wouldn t have needed to if the company had just been HONEST Please be aware if a resolution is not found I will be taking this much much further and will make sure no one uses this company again We ve been nothing but nice a person can only be so nice when they are being blatantly ignored deceived and lied to

Due to no response from the garage I ll

Due to no response from the garage I ll just post my review again My husband ordered a car through finance The company were willing to help us to get the sale Delivery was arranged for Wednesday between 10am 12pm at 1145am my husband was called to let him know they hadn t even left yet The car was test driven the night before after being sat in the garage and due to a noise the car now required two small parts replacing why this wasn t told to us the night before when it was test driven is beyond us they left it until 15 minutes before the time it was meant to be with us Our own car had been sold Wednesday morning meaning we were now without a car until the next delivery date which we were told latest Saturday we have an 8 week old baby and jobs and now no car Inbetween wednesday and saturday the garage dodged calls and ignored texts messages not only from us but also the finance company Yet when we rung from another phone it was answered Saturday came and after ringing 104 times as no one had been in touch we finally got correspondence a text message consisting of a 2 line explanation as to what was happening The car hadn t even had the work done And was now aparently being delivered Monday Yet again no contact from anyone until Monday when the calls had been handed to another member of staff as the original person couldn t be bothered to see the sale through as it was now causing him an issue After being handed to a third person to sort we were promised delivery for Tuesday 14th yet again no contact I return until 2pm when we were told the deal has been cancelled the work had been done but it still was making a noise and obviously the car was too much of a challenge for these mechanics to fix We ve had to pay out for taxis to and from work which after being told to save the receipts for reimbursement the garage is now refusing to pay out to compensate us This crap company is very lucky our child hasn t needed to go anywhere in an emergency as they have left us completely without a car when this was promised as a done deal multiple times AVOID AT ALL COSTS AND TRUST THE BAD REVIEWS ALREADY LEFT This company is NOT interested in helping people and once a job becomes too hard they abandon Lack of communication from this company is disgusting Staff working here should also be aware as the person who was dealing with us first had nothing but had things to say about his own mechanics We demand compensation as we are still without a car and have had to pay out for things we wouldn t have needed to if the company had just been HONEST Please be aware if a resolution is not found I will be taking this much much further and will make sure no one uses this company again We ve been nothing but nice a person can only be so nice when they are being blatantly ignored deceived and lied to

beware it is a big scam company

beware it is a big scam company they sold us a manipulative car they sell cars with a warranty but you can only get that with a lawyer and in court and that takes years

I am not impressed so far

I am not impressed so far I have emailed them asking some questions about one of teir cars and i have not had a reply As a salesman myself first impressions are vital together with customer service If i have not heard from them today answering all my questions in full then they have lost a sale

Incorrect Delivery of Car Documents and Key

I purchased a car and they arranged to send the Ficha T cnica and Permiso de Circulaci n by mail However they mixed up the order and sent me a car key for a Nissan Juke with the number plate 3356KOB instead Now I have someone else s car key and someone else has the documentation for my car I contacted them via WhatsApp and they said they would organize a pickup It s now been seven days and despite multiple messages asking for updates on the GLS pickup they have either not responded or provided vague information So if anyone would like a Nissan Juke I have the car key HRMotors I suggest you do everything you can to rectify this mess immediately

I bought a car triber with them 29

I bought a car triber with them 29 March 2024 the car had a some machinical problem and they came and collected the car in April and in May 2024 we had a written agreement that they will sell the car and find a better car that we requested They moved from the place that we bought the car no communication about car or refund of the amount we paid We have made several contact with the manager and he keeps promising to call us back but no call from him They are crooks and scammers who think they can get away with it Thinking we will not do anything about it

Coches que no pasan ITV

I m really disappointed with HR Motor The was good when selling the car I bought but customer service when something is wrong sucks I chose HR Motor because they were big had offices around Spain and seemed trustworthy They proved me wrong 5 months after I bought the car I had ITV control which the car did not pass As I live abroad the car had only been used for 4 weeks of those 5 months The comment from ITV says GRAVE and the car can not be used until fixed As I do not live in Spain and only come for vacation I needed to get the car fixed A S A P Today there are 8 days since I first contacted HR Motors and asked what to do and only 3 days left of my vacation There car is still not fixed and no date has been set They have managed to confirm that the repair goes under the 1 year guarantee I have GOOGLE TRANSLATEEstoy realmente decepcionado con HR Motor Fue bueno al vender el auto que compr pero el servicio al cliente cuando algo anda mal apesta Eleg HR Motor porque eran grandes ten an oficinas en toda Espa a y parec an dignos de confianza Me demostraron que estaba equivocado A los 5 meses de comprar el coche tuve el control de la ITV y el coche no pas Como vivo fuera de Espan a el coche s lo se hab a utilizado durante 4 semanas de esos 5 meses El comentario de ITV dice GRAVE y el coche no se puede utilizar hasta que lo arreglen Como no vivo en Espa a y solo vengo de vacaciones necesitaba que me arreglaran el coche de inmediato Hoy han pasado 8 d as desde que me comuniqu por primera vez con HR Motors y le pregunt qu hacer y solo quedan 3 d as de mis vacaciones El coche todav a no est arreglado y no se ha fijado ninguna fecha Han logrado confirmar que la reparaci n est bajo la garant a de 1 a o que tengo

I purchased a vehicle from HR Motor on

I purchased a vehicle from HR Motor on September 13 2024 I received the car without any issues but they told me they would send the documents within three weeks After the three-week period ended I tried to contact them but I couldn t reach the sales representative who sold me the car Later I sent an email to the headquarters and they responded a few days later saying they were still preparing the documents and would send them as soon as possible In two days it will have been exactly two months since the date I bought the car and they still haven t sent the documents I send a message every day asking about the status of the documents and each time they say they will be sent as soon as possible but I still haven t received them