Hrv Reviews

BE AWARE

BE AWAREThe HRV system works on a simple principle which is effective If you want this plus tardiness to be ignored spoken to in a derogatory manner a company whose own service report means nothing to them and over-priced service repairs consider HRV Auckland NZ Organised for a serviceperson to replace the filter at a cost of 230 even though I could purchase through other channels I did this to ensure if there were any issues I theoretically had recourse FIRST serviceman was timely friendly replaced the filter and completed a service report which included Checked HRV fan unit ticked He removed the unit from the rafters and placed on the ceiling joists He did mention it was an older unit but was running fine Based on his performance I prematurely gave HRV a 10 on their feedback and received an email from Darron Lyndsay of HRV encouraging me to place feedback on Google A day and a bit after the service a noise was audible from the outlets and I emailed Darron Lyndsay with my concern wondering if maybe the ducting was hitting rafters no reply so after a week or so waiting called HRV As I work shifts starting at 0400 organised for serviceperson for 1400 Mon 16th Aug and marked on calender whilst on the phone Initially HRV was going to charge another 70 callout At 1445 TUES 17th I phoned asking whereabouts of the serviceperson Was told it had been put down for 1400 17th Even allowing if I was wrong still 45mins late The operator advised me she would call the serviceperson and call me back She called me back saying the phone was going directly to answerphone and would call his manager and again return my call NO callback At 1600 the serviceperson arrived stood under the outlet listened and pronounced it is an old unit I see it all the time You need a new one I stated that it was running fine before the service and it seemed a big co-incidence that it is needing repair just after a service His reply was YOU BETTER BE CAREFUL BLAMING US I told him of the unit been placed on the joists and it could be possible that it unbalanced the shaft He went up into the loft advised the prop was broken and it would cost to repair 1799 less the 230 I enquired about costing as it had JUST been serviced He wanted to see the service report to see if there was any mention about a problem with the fan seeing that the report had been passed shrugged his shoulders and said huh but the unit is old so that is the cost Unhappy with the conversation I emailed Darron Lyndsay again with these details asking for breakdown of costs labour etc and based on the circumstances if he could look at the pricing So far 5 days and no reply Meanwhile I have an inoperational unit I have worked comissioning equipment to hotels and industrial laundrys 200kg washers and dryers so am familiar with pumps motors fans Will update this IF I ever get a response

Horrible experience

Horrible experience They didn t tell you that after 10 years you basically need to spend another 3k to change the whole system because if a part is broken they don t have that parts anymore Our house one broken after 12 years 1 fan not working but I need to change ALL of it The same time my rental property that have a newer model completely broken after only 7 years The technician tell me its a faulty model anyway What a rip off Beware of this caused when u install it they will not tell you this Mind you we have regularly change the filter every 2 years that cost 370 each time twice more expensive than others

Don t give them your number

Don t give them your number they ll keep calling you for years afterwards despite asking them not to contact you again

Don t give them your number

Don t give them your number they ll pester you for years Stay away from this company They have the worst PR I ve ever experienced

Shameful after sales service

System installed with no issues However something is not quite right because we still have condensation in one bedroom It took weeks to get hold of customer service and organise for a technician to come have a look The technician arrived one hour late did not have the right tools so he left without checking the system Since then I had a phone message to book another appointment I called back and the person I spoke to had no clue who I was or what my problem was and said someone would call back Still waiting Such appalling after sales service It is shameful I am done with HRV

HRV service very below standard

I had two heat pumps installed from very early on one of them didn t work very well HRV basically told me it was a glitch after checking it twice I ended up going to Blizzard in Upper Hutt who came out and fixed it under warranty HRV are great at sales but rubbish at fixing things The wait time for service is weeks and weeks I wouldn t purchase from them again

HRV Appalling Service

The service number never gets answered They say one of our people but I am almost certain people means one or none because nobody answers

Save yourselves

I have never had a worse experience with any company as this one If only poor customer service was against the law I have been struggling to get these lazy crooks to do their annual service for my after filtration system for a year now and all they ve done is send me around in circles and stonewall me by never returning my calls or messages I ve had to file a disputes tribunal claim just to make them fulfil their basic service obligation They genuinely do not care about their clients or appear to hold themselves or their staff accountable to the commitments they make to their clients such as returning their calls I m still in absolute disbelief at the experience I ve had based on which I would caution everyone to steer clear of this company 1 star is far too generous

HRV Auckland - Forget these Yahoos - They ve Been Told

Turned up and checked all outlet airflows told me two weren t working before he even climbed in the roof to check it out had pamphlets out trying to sell me 4000 worth of upgrades - minimum replacement of the two non working units - approx 2k - Told him this is a shakedown - climbs in the roof and finds both non-working unit cables have detached said that happen working fine now I advised only HRV servicing s been up there - wasn t interested in that Changed the filters but told me because installed 2013 now obsolete parts wise corrosion in fan parts none of which is HRVs problem - Called their Auckland management twice plus emailed them finally got back to me telling me needs upgrading its old read the warranty fine print all other issues not interested didnt want to know about what they ticked the boxes check list on clean all dust ring which didnt happen stated house had electrical primary heating when all it has is a top of the line Rinnai Gas Fire built in - Shop elsewhere forget HRV Seriously - grossly incompetent definitely interested in shaking you down on new unit upgrades - don t want to know about what they installed previously I advised that its pathetic another customer gone - PS - Please let everyone know to avoid these yahoos There must be far better out there - Peter Ararimu Auckland