Hshmotorgroup Reviews

We were interested in a new MG HS from HSH Motor group

We were interested in a new MG HS from the Bath branch of this company We telephoned them on the 5 3 2023 Spoke to a salesperson called Daniel Chantrey spoke to him reference the car we were interested in and said we would travel up from the Devon to look at it but since we were not familiar with the make and model might not buy it we we didn t like it he said we would have to pay a 500 Refundable deposit We did this anyway even though we were concerned why they would need such a large deposit Later that afternoon after much discussion with my wife and some research we decided the the car would be physically to large for us as we are both in our 70 s we couldn t ring them to to tell them as the dealership had closed but first thing the following morning we did ring and again spoke to Daniel Chantrey told him we had changed our minds and the reasons he did try to persuade otherwise but told him no thanks and could he refund our deposit he said he would Now to cut a long story short it has take us 9 days and numerous phone calls to him before we finally had the money refunded to our account We are not really not happy with the whole experience and will still be purchasing a new car but not from this company

Terrible experience from Bath Honda

Terrible experience from Bath Honda Needed to withdraw from a purchase well before the car was even imported due to a bereavement thus changing my circumstances for the foreseeable and like other reviews have suggested they decided to keep the 500 deposit on the basis that the car needs to be sent back utter nonsense Do yourselves a favor and steer clear I certainly know that when I do purchase another car I ll not be using this lot

Service MOT

Service MOT excellent work done on time and kept informed throughout easy to deal with so friendly

Josh Thompson was brilliant

Josh Thompson was brilliant great salesmen and did the deal Sold me a much better car Personally saw attention to detail

Genuinely refreshing experience

Genuinely refreshing experience buying from Bristol Honda Assisted by Lewis Took a test drive of a Honda E No pressure throughout and presented the numbers clearly No hidden costs and everything broken and articulated clearly Purchased the car from new Kept updated between order and arrival Shown around the car as much as I would like - I didn t want a full walk through and was happy to be shown the basics and allowed to find my own way around the infotainment etc Had one or two general questions since collecting and Lewis has always replied quickly I ve purchased cars from Mercedes and BMW in the last 5 years - who both suggest they offer a superior service In my experience I much preferred this experience and customer service without a doubt Fingers crossed the Service side of things is similar but I m confident I made the right choice this time around Lewis although apparently still in training according to his email signature was knowledgeable and helpful Each person I spoke to in sales through experience was lacking that pushy know-it-all attitude I ve not enjoyed at other dealers A great experience all around I would hesitate to buy from them again in future

Great Dealer

Jordan was very helpful got the MOT sorted and filled car with fuel Great and easy to communicate with even with them having internet problems

Great dealership in Bristol

Great dealership in Bristol Bought a Honda Civic Sport in Crystal Blue with all Black Alloy wheels Looks and drives amazingly Really pleased with the car and the people in the Showroom Well done Alvar

Cardiff Honda does it again

Cardiff Honda once again has lived upto all of my expectations Friendly staff efficient service and excellent facilities A big well done to all of the staff

Great Sales Service

It s important to recognise good service and professional engagement when it happens Whilst for various reasons we did not actually buy the car we looked at it needs to be said that both Josh Thompson and Sam Al-Siaidi were a credit to the Honda dealership The way they treated us was exactly as it should be and I would have expected We wish them every success for the future