Hsiglobal Reviews

They cancelled my order after I asked them where it is as it was already delayed

I wish I checked the google and trust pilot reviews before buying from them on eBay Meant to receive an item within 24h of the order date The next day after ETA I ve messaged them asking where is my item 1 5 days later I received a reply saying that it was out of stock and they will issue me a refund The listing is clearly showing more than 10 items in stock Needed the item urgently Not impressed with the business If I was told this straight after making an order I would have saved waiting nearly 4 days for the order that they decided to cancel

Worst company ever don t use you won t get your item

I Ordered a rotary line with this company through Amazon 1 week later it still has not arrived I thought Amazon were delivering it It was suppose to arrive 8th April 2024It is now suppose to arrive tomorrow the 12 04 But Evri has not collected yet as only been advised I bought this as a present sheer waste of time I told Amazon I want to cancel the order to buy elsewhere and this company have not cancelled they have emailed me return details to be returned today the 11th the latest when they haven t even posted it out yet I have complained and complained and have got no where contacting Trading standards and my bankWorst company ever

Awful seller poor quality items

We bought a Livivo bookshelf one of the tiered types that have material inserts for our son It arrived on 3rd Jan 2024 and by the beginning of April so after 3 months of use it was unusable as all of the material inserts had come apart along the seams so the books just fell straight through I contacted HSI global to request either a refund or a replacement product and they simply stated that as it is not an electrical item it only has a 90 day warranty and therefore they cannot help me Awful seller poor customer service and an awful poor quality item

Useless

On Tuesday 18th June I asked Livovo where one of their products was made and was sent an automated reply that they aimed to be in touch in a 24 hour working period Nothing On Friday I again attempted to find out where product was made same automated message It is now the 27th and I have given up waiting and will source from elsewhere They do keep sending adverts for their company do they seriously think I would buy from them

AVOID AT ALL COSTS

HSI Global are a perfect example of one of those companies with zero customer service zero intention of improving Getting them to refund your money is like pulling teeth They don t reply to some messages I messaged twice asking if they did free returns no reply they make returning items for refund as difficult unpleasant as possible charging the customer for randomly overpriced p p Horrible experience Do not trust this company

Wrong product multiple times

Twice ordered a product on Amazon and twice was sent the wrong product cheaper and inferior unsurprisingly They list no contact details themselves so simply had to report to Amazon that they appear to be fraudulently selling products

No product sent

No product sent and they are blaming the delivery company like everyone else is saying won t give a refund purchased on eBay so hopefully I will get it back but what a scam if they are doing this on a massive scale their interest alone on having our money in their accounts for weeks on end must be making them a small fortune Absolute scam avoid at all costs

Excellent customer service

My daughter bought me a Livivo heated over blanket for a Xmas present I absolutely love it and it has saved me putting the heating on more than I can afford It has suddenly stopped working No idea why However my daughter contacted you and before she had time to download the photos to send to you Your immediate response was you would send out a new one ASAP Such a fantastic customer service to be highly recommended Also a wonderful product Thank you for everything

Would recommend

Used to work here - the guys are brand new and anything I ve ever ordered has been dispatched quickly and arrived without an issue I ve had multiple items from them and they rigorously test all products to maintain quality across the board I would genuinely recommend them as they are a company run by real people - that care about what they sell